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Jim Shorkey Kia Gainesville
Gainesville, GA
1,879 Reviews
What's a great day for us? A great day for us means you had a great experience with us. If you leave any of our Jim Shorkey dealerships happier than when you came, then we've done our job. Our goal is to make every customer feel like the only customer in the world. Through our award-winning customer service, flawless and convenient auto repair, and accommodating financial services, we aim to make every day a great day for you at Jim Shorkey Gainesville Kia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,879 reviews
March 24, 2021
Our car is still in their shop ...this makes the 6th? Time... Same issues... After spending all but 9 days of this year (it's March 23rd) in their shop they have yet to fix the problem. This after beggin Time... Same issues... After spending all but 9 days of this year (it's March 23rd) in their shop they have yet to fix the problem. This after begging us to bring it back one more time... I really really don't understand. It's under warranty... What in the world do we have to do to get our car fixed Carriage? If you can't fix it at least tell us. This has gone on long enough More
by lakeakinz
Employees Worked With
Andrew Aycock
March 22, 2021
Andrew Aycock is always pleasant, courteous and knowledgeable. I would recommend him to anyone. I’ve been a Carriage Kia customer since 2007 and have never had an issue with them. I would give A knowledgeable. I would recommend him to anyone. I’ve been a Carriage Kia customer since 2007 and have never had an issue with them. I would give Andrew a five-star rating. More
by JEM
Employees Worked With
Andrew Aycock - 5 stars
December 22, 2020
Outstanding service. Excellent advice on needed services. Kept me informed of vehicle status. Got back vehicle in a very clean condition. I use Carriage KIA exclusively for service Kept me informed of vehicle status. Got back vehicle in a very clean condition. I use Carriage KIA exclusively for service More
by Ronmicuch
Employees Worked With
Andrew , Alex Cruz
December 17, 2020
Friendly and knowledgeable service people. They keep you up to date while you are there with what’s going on with your vehicle. They take care of your vehicle and make sure it is in good condition. up to date while you are there with what’s going on with your vehicle. They take care of your vehicle and make sure it is in good condition. More
by jht1973
Employees Worked With
Amanda Thigpen. , Alex Cruz
December 10, 2020
The service team is always friendly and helpful! They never try to sell you more than you need, but they do keep you informed about important mechanical items for your next visit. This is important since never try to sell you more than you need, but they do keep you informed about important mechanical items for your next visit. This is important since I am a nursing student. More
by Lisabbjsolutions
Employees Worked With
Alex Cruz
December 02, 2020
The service department, especially Andrew, go out of their way to help and inform the customer throughout the process. It was made clear that they emphasized with you and your situation. their way to help and inform the customer throughout the process. It was made clear that they emphasized with you and your situation. More
by PIA
Employees Worked With
Andrew 5 stars
November 17, 2020
Great customer service. Andrew was excellent. He kept me informed regularly regarding the progress of my service work. Also, when I questioned why a particular part was needed, he sent me a picture of it on informed regularly regarding the progress of my service work. Also, when I questioned why a particular part was needed, he sent me a picture of it on my car to my phone and he was correct. I would highly recommend that you see Andrew whenever you need service or an oil change. More
by Tom
Employees Worked With
Andrew Aycock
November 03, 2020
Service department is great! I always go see Alex and he takes care of my service needs. I never get pressured for unneeded services and their work is top quality. takes care of my service needs. I never get pressured for unneeded services and their work is top quality. More
by Sweetgrapes09
Employees Worked With
Alex Cruz
September 20, 2020
This is the fourth Kia I’ve bought and the third that I’ve purchased from Carriage Kia. The sales department has always been professional. The service department has always been great and have even gone I’ve purchased from Carriage Kia. The sales department has always been professional. The service department has always been great and have even gone out of their way to accommodate me. More
by shannonbuell
Employees Worked With
Casey Harper
August 26, 2020
Carriage Kia I do not trust to tell what is wrong with my car. They pay their techs based off commission is why and I have got a second opinion on my can before and found out they lied about what was wrong w car. They pay their techs based off commission is why and I have got a second opinion on my can before and found out they lied about what was wrong with it. When I got to my scheduled appt. Alex asked me if my part was in like I worked there and had a smirk on his face. I will never go back there. More
by Carriagekianot4me
Verified CustomerEmployees Worked With
Chris Kuykendail, Alex Cruz
