Jim Riehl's Friendly Honda

comments superb service with the extra touch ....timely and no surprises when received back from dealership...i will continue to use as my primary auto servic superb service with the extra touch ....timely and no surprises when received back from dealership...i will continue to use as my primary auto services More

ANOTHER VISIT TO RIEHL FRIENDLY HONDA WE HAVE PURCHASED A NUMBER OF VEHICLES FROM FRIENDLY HONDA OVER THE LAST 17 YEARS. OBVIOUSLY THIS MADE OUR RECENT PURCHASE RATHER EASY AND EFFICIENT. WE HAVE PURCHASED A NUMBER OF VEHICLES FROM FRIENDLY HONDA OVER THE LAST 17 YEARS. OBVIOUSLY THIS MADE OUR RECENT PURCHASE RATHER EASY AND EFFICIENT. THE FAIR PRICE WHICH WAS AGREED UPON COULD NOT HAVE BEEN MATCHED AT ANY OTHER HONDA DEALER IN THE METRO AREA. SHOPPING AT THE SAME DEALER FOR A LONG TIME DOEWS HAVE ITS PERKS. More

It was very pleasant It is always nice to go in for service, I wouldn't go anywhere else. The men in the service department are professional and courteous, friendly and It is always nice to go in for service, I wouldn't go anywhere else. The men in the service department are professional and courteous, friendly and really care about helping and explaining what they did to my Honda CRV. I'm 89 and they are so patient. I appreciate that. More

Great sales team but disappointing service team Had problems with brakes and suspension. Spoke to the service team and manager a couple of times on the phone. They were supposed to call me back. Nev Had problems with brakes and suspension. Spoke to the service team and manager a couple of times on the phone. They were supposed to call me back. Never did. I placed a request in their website to contact me. No one has be interested to contact me and follow up on the issue. Don't know what else to do. More

George our Hero George made our purchase of our new Odyssey easy and delightful for my wife and I. He explained all the features and keyed in on the safety items CMB George made our purchase of our new Odyssey easy and delightful for my wife and I. He explained all the features and keyed in on the safety items CMBS, RDM,LKSA and ACC. We used True car and he used the price I had received from the 3 quotes I had. We enjoyed our buying experience, before and after the sale. George did a great job of explaining the technology of the display information center and all of the icons and we paired my cell phone. I will recommend George to anyone I know interested in buying a auto..Honda. Thanks again to all at Jim Riehl for making our purchase nice and easy!! More

Professional, Caring and Friendly. Excellent!! I was a long time customer at Troy Honda for my 1999 Honda Accord and my Best Service guy Dan died suddenly. He also had a '99 Accord and Excellent!! I was a long time customer at Troy Honda for my 1999 Honda Accord and my Best Service guy Dan died suddenly. He also had a '99 Accord and gave the Best Service. Todd at your facility is my excellent salesperson!! So I am very happy with you and drive out from Rochester Hills! More

Love my new Honda CR-V I have never purchased a car other than from "The Big Three" automakers. We are very pleased with our new CR-V. The technology and safety features a I have never purchased a car other than from "The Big Three" automakers. We are very pleased with our new CR-V. The technology and safety features are first class! Honda was not offering any incentives on these cars. This dealership was the one on Costco's list for discounts and we did get our best deal through them. I wish Honda would give a longer warranty on their vehicles. I do not like when they try to sell warranties on the car and tires that are very expensive and difficult to afford after paying so much for the vehicle. Also for some reason when you want to pay cash dealerships try to talk you into financing. We would like to have gotten a little more for our trade-in but they did work with us and gave us almost as much as we were offered elsewhere. Overall it was a good experience. Pete spent a lot of time showing us how everything worked. So far we have been able to use the features without difficulty. Thanks Pete for the great tutoring session. More

Jerry Addressed My Dissatisfaction I brought my Civic Si in for TPMS sensor changeover and an oil change. I also "let" the service writer convince me that a brake fluid change was warr I brought my Civic Si in for TPMS sensor changeover and an oil change. I also "let" the service writer convince me that a brake fluid change was warranted at the time (65K miles). Once the work was undertaken on the car I received a phone call telling me that 3 of 4 tire sensors were defective and couldn't be put back on the changeover rims. I countered with the fact the sensors were working fine when I brought the car in. I was then told that a mechanic advised that sensors sometimes break when being removed from the rim due to corrosion. This advise was not given to me when I first brought the car in for the service writeup - it may have made me NOT do the changeover. I was told that I could be given a "deal" on the cost of the replacement sensors. I needed the car to be up and running and so begrudgingly agreed - but I was not satisfied. Several days later I filled out a customer survey from Prime and expressed my dissatisfaction with the situation; and that I would take my future servicing needs elsewhere. I received a call from Jerry who offered to provide me 2 complementary oil changes - he explained that he was looking at my service record and that he didn't want to lose a dedicated customer of 7 years over a few minor replacement parts. I told Jerry I was very happy to accept his offer and that I was very satisfied with the fact that he addressed my concern in a manner agreeable tot he both of us. Jerry is an asset to the dealership. More

Terrific service from Jim Rielhs Friendly Honda. The service experience at Jim Riehl's was wonderful. Bobby took great care in communicating the ETA and when I arrived at the shop, he went over the The service experience at Jim Riehl's was wonderful. Bobby took great care in communicating the ETA and when I arrived at the shop, he went over the work in great detail. All around great experience. More

Car Purchase We received great service with Alyse as our salesperson. She was very competent, friendly and knowledgeable. She answered all our questions and too We received great service with Alyse as our salesperson. She was very competent, friendly and knowledgeable. She answered all our questions and took initiative in informing of us of the necessary steps in returning our lease vehicle and taking delivery of our new vehicle. She listened to us and knew what we were looking for and got us a good price. She contacted our insurance agent and got things rolling after we accepted her offer. Thanks Alyse for your professional service. The manager also worked with Alyse and ourselves to obtain for us a reasonable and satisfactory deal. Everything was explained to us regarding additional warranties as in tire, key replacement, theft, etc. I felt we had a good overall experience. Thanks. More