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Fox Charlevoix Ford - Service Center

Charlevoix, MI

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20 Reviews

20 Reviews of Fox Charlevoix Ford - Service Center

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December 03, 2020

Very happy with my service at Matt LaFontaine Ford. I had my dogs with me and they were welcomed in the dealership. Nice place to do business More

by karencbeads
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Schreir is a great employee
December 02, 2020

Justin was very helpful with scheduling the appointment and helping to make arrangements with pickup and delivery of the vehicle. Very happy with the service provided More

by barrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin McDade
November 16, 2020

Good price on tires. Work done efficiently and on time. I asked for a front end allignment and was told they checked and it was not needed. Saved me allot of money. More

by strategyguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
November 14, 2020

Even though my appointment didn’t get logged for the day of service, my vehicle had the oil change for the time promised. Everyone was very friendly and helpful. An overall pleasant experience. More

by Lola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wish I could remember. Very pleasant.
November 03, 2020

Efficient & reasonable rates, Robin the service tech was knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done More

by hbgsclaud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
November 02, 2020

New owners, same bad service dept. There’s clearly animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to More

by Ford1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t want to say.
October 29, 2020

Friendly service people, were ready for me at my appointment time and was completed in the amount of time estimated when I made the appointment. More

by Hoagie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
October 29, 2020

I took my Ford Escape to Matt LaFontaine Ford for an oil change and general checkup as I get ready for a long trip. They were prompt in taking my vehicle in and efficiently did the service requested. I wo More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember
August 17, 2020

Friendly service person. Knowledgeable about service to be performed. Service done was prompt and neat. Clean, organised service area and I was comfortable while waiting for vehicle. More

by clarks2mich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative.
August 14, 2020

new ownership I bought out my Fusion Lease last year in August, and added at service contract amounting to $ 1,858.00. Was surprised the new dealer had no record, a More

by joespohr
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin, Robyn, Christina
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