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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.7
150 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 124 service reviews

January 01, 2026

The repair did take three days, but begging continually updated us on the status of the vehicle, which is all we ask for as a customer More

by RTBIO
Recommend Dealer
Yes
Employees Worked With
Magan V
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Jan 01, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 01, 2026

Great service, exceeded expectations The oil change was completed in less than an hour The waiting room is a nice place to wait More

by rodriquez.robert
Recommend Dealer
Yes
Employees Worked With
Meghan
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Jan 01, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 31, 2025

Can’t even fix simple brake job in one appointment. Going on 3 days now. More

by LINDA.THIESSEN
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie
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December 31, 2025

Kept me well informed Very upbeat , polite, understanding. Kept me in the loop It's not the number of words xxxxxxx More

by Bry247365
Recommend Dealer
Yes
Employees Worked With
Megan
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Dec 31, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 31, 2025

Very nice and friendly people. They did take a crazy amount of time gettin the part needed. I went in on Monday and the part didn't arrive until the end of the day on Thursday. More

by markgreich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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December 29, 2025

Jessica is actually caring, everyone else wouldn't help Jesus himself! All I wanted was for someone to make it right and now I'm stuck with a non-reliable xxx More

by JSTIMSAK
Recommend Dealer
No
Employees Worked With
All
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December 25, 2025

Jessica Potter is one of the nicest people I’ve ever met in a dealership. She work with me to schedule a recall appointment for recall that would work for me. You are lucky to have her in your employment! More

by DAVIDHSTORM55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
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Dec 25, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

December 23, 2025

I've been very pleased with the attention to detail they've provided. Thanks. I am very happy. More

by WEBERAA
Recommend Dealer
Yes
Employees Worked With
Meghan and Jessica.
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Dec 23, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2025

Everything was good Work got started on time and completed quickly That is about it More

by MCMACM
Recommend Dealer
Yes
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Dec 24, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for choosing Jim Riehl's Friendly Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2025

I took my car in to have tire pressure sensors looked at as I had a warning that they were not working. The sensors need to be replaced and are on back order More

by DONNARSWANSON
Recommend Dealer
Yes
Employees Worked With
Jessi
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Dec 24, 2025 -

Jim Riehl's Friendly Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Riehl's Friendly Ford!

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