Jim Riehl's Friendly Ford

This was a lease versus a purchase. The initial discussion centered on me buying out my lease. I was surprised and disappointed to find out it would cost another $1,500 above the Residual Value st discussion centered on me buying out my lease. I was surprised and disappointed to find out it would cost another $1,500 above the Residual Value stated in the original lease contract. What started as a bit contentious, turned favorable when Kameran offered a truck on the lot that met what I was looking for in a new lease. When I returned to finalize the new lease and pick up the new truck, I was advised a new discount/rebate was applied to lower my monthly lease payment. In my opinion, this shows integrity. More

Very personal and thorough and professional staff when I purchased my vehicle and when I needed service work done. I would not hesitate purchasing another vehicle from Matt Fontaine Charlevoix. purchased my vehicle and when I needed service work done. I would not hesitate purchasing another vehicle from Matt Fontaine Charlevoix. More

Very happy with what I experienced both on-line and at the dealership. Answered all my questions, made sure they crossed their T's and dotted their I's in inspecting and preparing the vehicle for our pur the dealership. Answered all my questions, made sure they crossed their T's and dotted their I's in inspecting and preparing the vehicle for our purchase. Ensured all recalls were complete and the CARFAX was made available. It was a very pleasurable and painless experience working with Robin, Jacob and Matt. Robin even answered my text after working hours! Kudos to you. Good job Everyone. More

Very happy with my service at Matt LaFontaine Ford. I had my dogs with me and they were welcomed in the dealership. Nice place to do business my dogs with me and they were welcomed in the dealership. Nice place to do business More

Justin was very helpful with scheduling the appointment and helping to make arrangements with pickup and delivery of the vehicle. Very happy with the service provided and helping to make arrangements with pickup and delivery of the vehicle. Very happy with the service provided More

Good price on tires. Work done efficiently and on time. I asked for a front end allignment and was told they checked and it was not needed. Saved me allot of money. asked for a front end allignment and was told they checked and it was not needed. Saved me allot of money. More

Even though my appointment didn’t get logged for the day of service, my vehicle had the oil change for the time promised. Everyone was very friendly and helpful. An overall pleasant experience. of service, my vehicle had the oil change for the time promised. Everyone was very friendly and helpful. An overall pleasant experience. More

Matt LaFontaine Ford is first Class, World Class. Absolutely the best dealership I have ever dealt with. I’m 65 and not easily impressed. Matt and his team, in this case Jacob was the point person, c Absolutely the best dealership I have ever dealt with. I’m 65 and not easily impressed. Matt and his team, in this case Jacob was the point person, could teach / demonstrate to the world what top level customer service should look and feel like. Matt is personal involved in each purchase. Never pushy and upfront about each step of the process. I will never shop anywhere else. Highly and confidently recommend this dealership and staff. Truly a feeling of family. More

Efficient & reasonable rates, Robin the service tech was knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done More

New owners, same bad service dept. There’s clearly animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to come back again. Brought it to another dealer and had it looked at and fixed the same day! More