Jim Riehl's Friendly Chrysler Jeep - Warren

Quick and thorough! As always, the service at Jim Riehl's is great! I was in and out in less than an hour! Always very efficient! The oil change deal is terrific! As always, the service at Jim Riehl's is great! I was in and out in less than an hour! Always very efficient! The oil change deal is terrific! More

Good experience My great impression was dealer kept promises. I directly contacted Mr Friciano whom I got good experience with in my previous purchasing. In this purc My great impression was dealer kept promises. I directly contacted Mr Friciano whom I got good experience with in my previous purchasing. In this purchasing, it approved again they could be trusted for their professional service and honesty. Jim Riehl’s Friendly has been improving its performance in sale and services significantly in last a few years. More

pleasant, enjoyable Terry Crandall (salesman) has always been courteous to us...no pressure. He has all the knowledge needed to answer all our questions. We've dealt with Terry Crandall (salesman) has always been courteous to us...no pressure. He has all the knowledge needed to answer all our questions. We've dealt with Terry for years and will continue to do so in the future. More

Recall Repair Handled Professionally and Efficient.y I got a voicemail from Russ Cusumano that my recall part was in. I called back, and I was able to set up an appointment for the next day before work I got a voicemail from Russ Cusumano that my recall part was in. I called back, and I was able to set up an appointment for the next day before work (!). I was able to wait while the repair was done and enjoyed complimentary coffee and popcorn (!). I've been a Riehl's customer since 2003 and plan to get my next vehicle from them--hopefully next year. More

Great communication and customer service Received a great experience at Jim Riehl's with service advisor, Bob. From the time I dropped of my son's 2008 Caliber, until such time he picked it Received a great experience at Jim Riehl's with service advisor, Bob. From the time I dropped of my son's 2008 Caliber, until such time he picked it up, we received excellent service. Bob gave us great communication and kept us updated on what was being done to the car at all times, as appropriate. Sorry, I don't know the name of the mechanic(s) that were involved, but we are very satified with their work. More

Buying the Jeep was incredibly easy. I've bought 4 vehicles over the years at Friendly. Always a pleasant experience. Service department is the key -- over the years, they have never sugg I've bought 4 vehicles over the years at Friendly. Always a pleasant experience. Service department is the key -- over the years, they have never suggested unnecessary work on the car (other dealers have). I appreciate that More

Service Visit I went to get my radio checked out because it was turning on for 3 minutes and then turns off for 20 seconds and repeats the cycle. Although I had to I went to get my radio checked out because it was turning on for 3 minutes and then turns off for 20 seconds and repeats the cycle. Although I had to wait 2 hours for them to check out the issue, I was happy to find that they knew what the problem was, ordered a new radio, and said it will be there within a week. I haven't gotten the finished product yet, but they told me more than what was told to me when I took my car to the dealership where I originally purchased my car. I just hope they keep up on their end of the deal. More

Very quick and easy to get appointments. Staff is very helpful and efficient, I had no trouble getting an appointment, I was told up front what the amount would be and the possible wait time. Staff is very helpful and efficient, I had no trouble getting an appointment, I was told up front what the amount would be and the possible wait time. More

Car Salesman It was a pleasure to work with my salesman, Nick Thomas. The shopping / buying process was fast and efficient, I purchased exactly what I wanted, and It was a pleasure to work with my salesman, Nick Thomas. The shopping / buying process was fast and efficient, I purchased exactly what I wanted, and my Grand Cherokee is great. More

Awesome Mike really helped us in the vehicle my wife wanted. I didn't think we would be able to get financed for a new vehicle but Mike made it happen. Mike really helped us in the vehicle my wife wanted. I didn't think we would be able to get financed for a new vehicle but Mike made it happen. More