Jim Riehl's Friendly Chrysler Jeep - Warren

Great service. Tim was fantastic and kept me in the loop for the long fix. He went the extra mile when we searched for my vehicle after the tow truck driver parked Tim was fantastic and kept me in the loop for the long fix. He went the extra mile when we searched for my vehicle after the tow truck driver parked it way back in the lot without letting us know where. More

Emergency Service on Alternator Went to the Online Appointment Booking site Sunday night to see when we could get our car in to fix a Battery Light problem on our 2012 Dodge Grand Ca Went to the Online Appointment Booking site Sunday night to see when we could get our car in to fix a Battery Light problem on our 2012 Dodge Grand Caravan R/T. The light went on Friday and we replaced the battery Saturday but the light stayed on. We checked the voltage at the battery which was low and made us think it was the alternator or a belt. The appointment was for Tuesday at 8am. On Monday we got texts and a call from Tim in the Service Department to confirm the appointment. I spoke with him about the problem and he said that service was pretty backed up but he would try to get us in. We had rented a car since my wife had to take kids to 3 different schools every day so we might have had to extend the rental. I brought the car in at the appointment time. The check-in was pretty quick and painless. I talked to Tim about possible scenarios with what was wrong and he also added two recall work notices to be taken care of on the car to the ticket. I went back to work and Tim called around an hour later to tell me that the problem was definitely the alternator. He gave me a quote for replacing it and the belt and I approved the work. I asked if I could finance part of the work since we were cash-strapped and he gave me info about the Mopar Card. The work got done quickly and when I came back to the dealer I applied for and got the Mopar card through Sherry and will be getting a 50.00 credit on the second statement. Overall, the visit exceeded my expectations. Nobody tried to trick me into getting anything I didn't need and Tim was very accessible. He always answered the phone when I called or returned my calls quickly. The labor costs seemed a little high which we expected but we didn't want to mess around with the winter weather and the possibility of my wife getting stranded somewhere with the kids. I normally try to do this kind of work myself but didn't have time or a warm garage. We wanted the work done right, quality parts, and a warranty which we got. Tim's added great customer service was a nice surprise. More

Deal and items worked out Needed to find vehicle that had all safety items I required, no added options I did not need, lease price around last vehicle lease. Mission Accomplis Needed to find vehicle that had all safety items I required, no added options I did not need, lease price around last vehicle lease. Mission Accomplished. More

Oil Change The service was great and the time on the job was much less than expected. I have been with this dealership for at least 35 years but I am afraid I h The service was great and the time on the job was much less than expected. I have been with this dealership for at least 35 years but I am afraid I have to go somewhere else to lease a car this time around. My lease is up in February but there are no leases in my price range. Thank you. More

awesome customer care My car needed a few things looked at and serviced. The appointment time worked for me and when they saw my car couldn't be fixed that day, I was offer My car needed a few things looked at and serviced. The appointment time worked for me and when they saw my car couldn't be fixed that day, I was offered a rental car. When they saw it was going to take a little longer to fix my car, I was notified immediately and I appreciated that notification. When I picked up my car, I didn't have to wait because several team members worked together to ensure that my car was ready, washed, and waiting when I arrived. Great customer service! More

Great buying experience Dan was very friendly and just a nice person. His follow up was Incredible even though I know he was busy he always got back with me in a timely manne Dan was very friendly and just a nice person. His follow up was Incredible even though I know he was busy he always got back with me in a timely manner. I would definitely recommend him to someone else looking for a vehicle.Great buying experience. From the time I walked in the door everything went smooth the finance lady was very friendly quick efficient it wasn’t a long drawn out experience like it has been in the past at other dealers. I was very pleased. More

Service provided was excellent. I have been a customer for many years and plan to be for many years to come. I can always count on receiving speedy, reliable and thorough service! I have been a customer for many years and plan to be for many years to come. I can always count on receiving speedy, reliable and thorough service! More

Thanks again 4th time buying a car from jim riehl and as always very pleasant and easy transaction. Mike victor is very helpful and available. Highly recommend 4th time buying a car from jim riehl and as always very pleasant and easy transaction. Mike victor is very helpful and available. Highly recommend More

Fantastic experience We have gotten our last couple of cars from Terry. His service is always honest, helpful and very pleasant. He want out of his way to find the color We have gotten our last couple of cars from Terry. His service is always honest, helpful and very pleasant. He want out of his way to find the color car we wanted and explained all our options. More