Jim Riehl's Friendly Chrysler Jeep - Warren

Happy customer's, service department is great. Had 9 am appointment for safety recall, my car and every vehicle that arrived had their front windshield treated with rain beading solution for free,h Had 9 am appointment for safety recall, my car and every vehicle that arrived had their front windshield treated with rain beading solution for free,how great is that. Nice touch. Stayed in waiting lounge ,there was tv,coffee, popcorn. For what it seemed like a short time (about 35 minutes )my recall was completed and I was my way. Great service Tim. More

very proffessional - quick and satisfied exact needs Jim Riehls has shown repeatedly that they are very courteous setting up appointments - working with schedule - the shuttle service makes the process e Jim Riehls has shown repeatedly that they are very courteous setting up appointments - working with schedule - the shuttle service makes the process even easier, The work promised gets done in a timely manor with very good follow up. Judy Leaders does a great job leading these efforts. More

Oil Change Both Judy and Neal have written up my oil changes and both are very professional and answer all my questions. I get notices to remind me of my oil cha Both Judy and Neal have written up my oil changes and both are very professional and answer all my questions. I get notices to remind me of my oil change and if call to make an appointment and they are busy I always get a call back and they work with me on scheduling. More

Great Job Came in for scheduled oil change, they we very timely. I enjoyed quiet waiting room with free popcorn & nice people to chat with. Wind shield cracks f Came in for scheduled oil change, they we very timely. I enjoyed quiet waiting room with free popcorn & nice people to chat with. Wind shield cracks fixed while I waited too without adding extra time to visit. Very polite staff & quality work. Thank you! More

The staff is amazing at Jim Riehls! I was in and out of there with my new vehicle in less than an hour! WTG Team! I met a lot of the staff and my salesman was very knowledgeable! I was in and out of there with my new vehicle in less than an hour! WTG Team! I met a lot of the staff and my salesman was very knowledgeable! More

very nice Our final sales experience was wonderful. Andy did a great job I will highly recommend him. I was a little disappointed that my initial contact did n Our final sales experience was wonderful. Andy did a great job I will highly recommend him. I was a little disappointed that my initial contact did not go so well. We made an appointment for a test drive that went unanswered. Spent about an hour waiting in the show room for our original sale person. Out arrival was announced for our test drive but Mike never responded. I understand that issues come up, but my schedule is very compressed and I would have appreciated a call or a txt informing me he would not be able to keep the appointment. More

Great service Very friendly & helpful staff . Every time I bring my viechle here the staff is wonderful and accommodating. I really like this dealership and this is Very friendly & helpful staff . Every time I bring my viechle here the staff is wonderful and accommodating. I really like this dealership and this is my second viechle from them. More

Very good communication between me and service personnel was excellent. Car was to take longer than expected and was offered a loaner or pick-up and return to d communication between me and service personnel was excellent. Car was to take longer than expected and was offered a loaner or pick-up and return to dealership. Chose to be driven home and picked up when car was done. Worked great!! More

Incredible and I" happy With all the deals pending as result of Det. Auto Show I felt I would try the market to ascertain if I could fall into the classification of LEASE PU With all the deals pending as result of Det. Auto Show I felt I would try the market to ascertain if I could fall into the classification of LEASE PULL-BA with a pending 8 month lease.. On two different dealerships I was told comeback when it's 4 months, the other shook their head NO. This past weekend Friendly had a add like the others indicating they want to deal. I went to Friendly Chrysler on Van xxxx and salesman Keith Forbes went to work. After 2 days I took position of my new Pacifica. I meet a salesman who wanted to sell cars. Many Thanks Keith More

I made a difference I first came into this dealership and saw Joel. He knew I was not in the market for a new car until around a month later. Instead of just talking " sa I first came into this dealership and saw Joel. He knew I was not in the market for a new car until around a month later. Instead of just talking " sales" to me and throwing a few numbers together, he actually cared. He took all my information, took time to explain each vehicle I was inquiring about. Told me he will take all my information and get back with him in a month when I am ready. Before I went to Joel, I had stopped by another dealership only a few miles from my home. That experience was nothing like the one I had at Jim Riehls. He never took any of my information. Basically said," oh, your not getting it today?" Wanted nothing to do with me. You see, as a consumer, Caring is everything. I actually mattered. Driving out of my way to come to someone who cares is what customer service is all about! More