Jim Riehl's Friendly Chrysler Jeep - Warren

Oil change service The best Dealership and Mr.Neal helped me and made it quick for me when I did oil change service for my Jeep Grand Cherokee on 8/10/18 Thank you Mr.N The best Dealership and Mr.Neal helped me and made it quick for me when I did oil change service for my Jeep Grand Cherokee on 8/10/18 Thank you Mr.Neal and thanks for staff good job. More

Reliable. Dependable. Informative and Knowledgeable. Pleasant experience. Helpful employees...from front to back. Judy Leader, for one such employee, was very informative, friendly and answered all of my Pleasant experience. Helpful employees...from front to back. Judy Leader, for one such employee, was very informative, friendly and answered all of my questions. Every team member I encountered was well worth the 5 stars I rated them. Great place, not only from the sales (Mike Papa) and financial (Jason Victor) aspect in the beginning...but the service after. (Which is Huge!) More

Oil Change Went for an oil change late in the afternoon. Told it would be an hour and a half. No problem, as long as we were told. They were done when promise Went for an oil change late in the afternoon. Told it would be an hour and a half. No problem, as long as we were told. They were done when promised. Tech, Dan Huelsenkamp, was very helpful, went over the check list and explained it all. Very happy with this dealership so far. We'll go back. More

Quick & efficient I had some recall issues that were addressed by giving me an appointment once the parts came in. The appointment proved to be completed as promised I had some recall issues that were addressed by giving me an appointment once the parts came in. The appointment proved to be completed as promised and I was on my way! More

New car lease Very smooth and fast transaction. Very friendly dealership. Scott was very knowledgeable and helpful in making my decision to lease. This is the thi Very smooth and fast transaction. Very friendly dealership. Scott was very knowledgeable and helpful in making my decision to lease. This is the third car purchased at this dealership. More

Service I had my car in by appointment for an oil change and recall fix on my cruise control. Staff was friendly, service quick. Short wait in waiting room wi I had my car in by appointment for an oil change and recall fix on my cruise control. Staff was friendly, service quick. Short wait in waiting room with tv. More

Jeep Grand Cherokee Limited Dealership was clean and inviting. No pressure from multiple people approaching me. Salesman was friendly, nice, helpful and completely approachable. Dealership was clean and inviting. No pressure from multiple people approaching me. Salesman was friendly, nice, helpful and completely approachable. Helpful and accommodating in every way and provided a great deal. Highly recommend salesman and dealership compared to others. More

GREAT QUICK OIL SERVICE I normally get Judy which she has been just fantastic (she is the only reason I come back after a bad experience with one of the other service write u I normally get Judy which she has been just fantastic (she is the only reason I come back after a bad experience with one of the other service write up guys), she offered to get to the bottom of a problem I had, but I refused to have her fix the problem someone else caused and just left. I later called and told her I would be back because of her offer (I talked to the service manager about it). Neal is great also. Both of them have been super helpful on other questions other then oil changes I have. Neal even went back with the mechanic and looked at a leak I had after getting a radiator flush and refill, and he assured me he and the mechanic could not see the leak. I found out later I had a crack in a plastic valve that only leaked once in a while (week in between) and I replaced it. I felt very relieved after his assurance and honesty showed through. I do recommend other people to use your services because of my experience with Judy and Neal. More

Great sales and service I had a check engine light come on. I also needed some maintenance done. I used the convenient appointment scheduler online to set up an appointment f I had a check engine light come on. I also needed some maintenance done. I used the convenient appointment scheduler online to set up an appointment for service. Once at the dealer, my service advisor Jim let me know that I also had an open recall so he added that to the service visit. Jim and the dealership went above and beyond, allowing me to use a loaner vehicle during my vehicle's time in for service. Once they diagnosed the problem, they called and informed me of when they'd have the repairs completed. I got a follow up call when done and I returned to pick up my vehicle to see that they had also washed it. I've been going to Jim Riehl's in Warren for years and will continue to do so because they treat you well from the sales, to financing and service! More

Pit Stop Inspection The Staff are always friendly and very helpful . In and out within an hour. The atmosphere is welcoming. I called to schedule my pit stop inspection, The Staff are always friendly and very helpful . In and out within an hour. The atmosphere is welcoming. I called to schedule my pit stop inspection, had to leave a message and someone called right back. Would recommend this dealership to others. More