Orchard Chrysler Dodge Jeep Ram - Service Center

Service Department They have a great sales staff no doubt about that. My car is nearing 8 years, not too many mile and its all fixed up everywhere else. I had a problem They have a great sales staff no doubt about that. My car is nearing 8 years, not too many mile and its all fixed up everywhere else. I had a problem in the fall of this year with electrical and could barely make it up to the dealership. Once I got there I was hoping for a little bit of help or confirmation on anything but I received none. I understand that you're busy, and that you have a whole community of customers to deal with but I literally went to another place and got my car fixed in two days. Yet this problem happened again, so I knew it was more than a small fix and something a little bit bigger. Once I got to the dealership I got a yup we don't know how to help you, and no advice they didn't even offer to have it looked at in the shop even if it was a week I had to wait they didn't offer anything. The guy treated me like nothing and that was a horrible feeling as I was in stress and trying to stay calm. So I went to the old place I had my car fixed earlier this year and what do you know, the owner talks to the dealership and they say oh yah we can fix it and he literally said the same things I did. they said they'd have it checked in a few days, it's going to be a week here soon. Again I understand that it's hard to attend to the needs of all the customers, but don't just look away and say you can't help. There sales group is great, the Service staff not so much. Just try and be a little more friendly, and not so subtle and rude. More

service department so bad I had to tow my lease to another After 7 months, 11k miles on my leased ram it broke down and I had it towed to orchards chrysler dodge jeep. They were rude for the first moment I tal After 7 months, 11k miles on my leased ram it broke down and I had it towed to orchards chrysler dodge jeep. They were rude for the first moment I talked to them. They wouldn't offer my any free rental even though chysler policy allows a free rental for any vehicle under 12mo. Or 12k miles. Now I have to tow it to another dealer just to get a loaner car. Complete xx. The truck barely made it to the second oil change and it's my problem. 7 month of driving and paying for a vehicle to breakdown on the freeway... you would think they would want to keep customers but I guess not. More

Purchase was good, service stinks. I found a truck in their inventory I liked and negotiated a fair price. The purchase experience was pleasurable albeit my salesperson was easily distr I found a truck in their inventory I liked and negotiated a fair price. The purchase experience was pleasurable albeit my salesperson was easily distracted by phone calls. Orchard's service department doesn't even warrant a one star rating. They failed to write up issues correctly and kept my vehicle overnight and did not fix anything, more than once. I made an appointment and they said I didn't. I finally went to another dealership who was more than happy to address my issues, correctly, and the first time. More

Just took my Jeep in today to get the 4x4 differentials and transfer case fluids changed and a new set of wipers put on because they were on special and cheaper than buying just one at a parts store. They and transfer case fluids changed and a new set of wipers put on because they were on special and cheaper than buying just one at a parts store. They never tried to sell me anything else however, he did notice i needed an oil change in 500 miles and said nothing else about it until i asked the price. Usually i go to the dealer and they tell me i need all these things done, even though i know for a fact they dont be because they just did them a month ago. The 4x4 service was priced a little less than other places i called and of course used Jeep parts, not the cheapest thing possible to make more money off parts. Employees were friendly and waiting area was very nice. They earned themselves a new loyal customer! More