Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Washington Twp., MI
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My salesman Kyle was awesome. I was very interested in the truck I purchased and Kyle knew it but wasn't pushy. During my first test drive I noticed a leak coming through the grab I was very interested in the truck I purchased and Kyle knew it but wasn't pushy. During my first test drive I noticed a leak coming through the grab handle. Hoping it was something simple, Kyle took the truck to the autoglass shop down the street and they found the sunroof drain got clogged and they cleared it out. No more leak! Got to test drive it back and as I hit the turn signal to turn right, I get a notification that the front turn signal bulb burnt out. It definitely made me nervous about purchasing this truck but Kyle was able to get into the service department and get the bulb changed for me quickly. Great customer service! Thank you Kyle! Now let's talk about Nancy the finance lady! She was amazing too! We wont over a ton of financing options and warranties. Using my trade in, we were able to keep my payment the same as my trade-in AND I was able to add a warranty to my purchase which is something my previous truck didn't have. All in all they made me feel like family and I would highly recommend this dealership. More
Crystal did a great job as a service advisor. She answered all my questions when I brought my car in for service and arranged the shuttle to take me home and pick me up after the work was comple She answered all my questions when I brought my car in for service and arranged the shuttle to take me home and pick me up after the work was completed. More
Samantha my service advisor was totally engaged in serving me as a client She was polite patient and concise answering my every question and concern. She appeared to be quite knowledgeable about my v serving me as a client She was polite patient and concise answering my every question and concern. She appeared to be quite knowledgeable about my vehicle.. I felt confident that my Jeep was left in good hands. More
I have used this dealer for several years. Have seen changes made to staff and waiting area. The service area Management and staff are exceptional. Information always provided and cost expl Have seen changes made to staff and waiting area. The service area Management and staff are exceptional. Information always provided and cost explained Waiting for service is completed when they gave me the estimated time. I have also used their shuttle service More