Jim Riehl's Friendly Cadillac - Service Center

I I bought a used Cadillac XT4 in February, The dealership texted me a service reminder with two different packages for services offered. I made an appt online and selected one of the service packa dealership texted me a service reminder with two different packages for services offered. I made an appt online and selected one of the service packages offered on their website. When I arrived at the dealership for the appt. Randy gave me a list of things that were needed according to the mileage on the car and it was over $800. I told him I was only interested in the package I selected on the website. he said he had never heard of that, so I showed him on my phone that you can log into the website and make an appointment online and select the package. He would not acknowledge what i showed him, they would not service my car for the package price online. I spoke to Jared the service manager and he said that pricing was “not reality”. I explained to him that it is on the friendly cadillac website. He would not honor the package price that’s listed online. I wasted my time making an appt and going there Terrible customer service. He told me general motors does these offers and doesn’t tell the dealership. Not sure why he would want to offer that information to customers as it sounds unprofessional. I’ve bought 5 cars over the years from this dealership. I will take my business to Serra from now on. More

great job this service department always strives to ensure a great experience. I highly recommend them. During a recent visit, I needed a part not normally st this service department always strives to ensure a great experience. I highly recommend them. During a recent visit, I needed a part not normally stocked (custom) and they called all over to make sure I got it the same day even though it was sold by a competitor. More

We came to the dealership because our service advisor wanted to check our tires. Because he was informed by GM to because of bad tires from the factory. wanted to check our tires. Because he was informed by GM to because of bad tires from the factory. More

Service Department _ Outstanding Customer Service I purchased my 2016 SRX from another dealership. I had been using this dealership for all my maintenance needs. Due to schedule conflicts, I was una I purchased my 2016 SRX from another dealership. I had been using this dealership for all my maintenance needs. Due to schedule conflicts, I was unable to use this dealership and decided to go to Friendly. I am so happy I did. I was so surprised to learn Friendly's prices for the same services were quite a bit less than my original dealership. The customer service was fantastic. After my car was ready the gentlemen asked me if I knew all the neat features on the SRX. He took the time to show me quite a few features that I never even knew where on my car. The staff at Friendly is truly dedicated to customer service and is driven to exceed a customer's expectations. More

Customer Service Approach that Contributed to GM Bankruptcy I am deeply dissatisfied with recommendations and poor customer service related to an engine with known defects / chronic problems. A permanent solut I am deeply dissatisfied with recommendations and poor customer service related to an engine with known defects / chronic problems. A permanent solution at no cost to the customer is the right thing to do for building long term customer relationships and repairing existing GM / Dealership image. A competing Automotive OEM's 4 cylinder engine also has a manufacturer's defect and they have responded honorably to their customers by notifying them and standing by a promise to fix or replace the engine when necessary at no cost to the customer. GM dealership personnel neglected to advise of the existence of known defects with the 2,4L Engine and in fact attempted to "sweep this issue under the rug" instead of being honest about its existence. Reference the below background information on GM's L4 - 2.4 L 4 Cylinder Engines: Please reference All Data Repair OE Document ID: 4821148 #12313D: Special Coverage - Engine Balance Chain and Fuel Pump - (June 6, 2017) This special coverage bulletin was provided by my mechanic at Midas. Repairs are covered under a special extended warranty via this bulletin (120,000 miles or 10 years). I need your prompt response to this issue. My 2011 Buick Regal is definitely exhibiting all symptoms / problems that are well known with the General Motors L4 - 2.4 L Four Cylinder Engine. See information below about oil consumption and engine performance symptoms: Seven Engines to Avoid like The Plague Mark Toljagic 4/16/2018 General Motors 2.4-L Four Cylinder Problem Engines © Provided by Toronto Star Newspapers Limited Problem Engines "The redesigned 2010 Chevrolet Equinox and all-new GMC Terrain crossovers were big sellers – until owners began reporting the base 2.4-L four-cylinder engine eating itself after the timing chain stretched and jumped the gear teeth. Plenty of timing chains, camshaft actuators and entire engines have been replaced, sometimes more than once. Beware if your four-cylinder Equinox/Terrain starts chugging like an old Massey-Ferguson tractor. A class-action lawsuit alleges the four-cylinder engine consumes as much as a litre of oil per 1,600 km travelled in 2010-2017 models. Some may be candidates for new pistons and piston rings. On models built before March 2011, there is a strong correlation between leaking high-pressure fuel pumps diluting the oil and resulting ring wear. Dealers use an oil consumption test to measure wear: if a quart (0.95 L) disappears in under 3,200 km, the engine is considered defective. Some owners have documented a quart or liter of oil lost in as little as 600 km. Dealers will replace the four piston assemblies. The top compression ring in the rebuild kit has a more robust coating and the updated fuel pump has an improved seal." I am a former GM Powertrain Division Engineering / Salaried employee where I had a 20 year career background with engines and transmissions. More

XT5 trunk latch Service experts did excellent job identifying root cause for squeaky and annoying noise from rear side of vehicle. The dealership replaced trunk latch Service experts did excellent job identifying root cause for squeaky and annoying noise from rear side of vehicle. The dealership replaced trunk latch and other parts. Great prompt service! More

Present Satisfied with results of my service during the time my vehicle was in service, satisfied with the loader I received while my vehicle was in service. Satisfied with results of my service during the time my vehicle was in service, satisfied with the loader I received while my vehicle was in service. More