Jim O'Neal Ford - Service Center

service dept is horrible. the service manager is a joke. he even told me he drove the truck for 60 miles and I said how come the mileage is still on zero. chris O'neil wouldn the service manager is a joke. he even told me he drove the truck for 60 miles and I said how come the mileage is still on zero. chris O'neil wouldn't even see me. It was a brand new F-150 and they had it over 9 times and took it to carriage ford once and fixed the problem. More

One morning in January I was heading home from work when I ran over a piece of metal and it punctured my rear tire. I was losing air pressure fast and so I pulled into Jim O’Neal’s because I knew the servi I ran over a piece of metal and it punctured my rear tire. I was losing air pressure fast and so I pulled into Jim O’Neal’s because I knew the service department had opened at 7am. I own a Ram 1500 Hemi and knew I couldn’t change my tire myself. Anyway, the guys took my truck straight back to work on it, even though they were busy and I didn’t have an appointment. Jeff, in the service department explained to me that they couldn’t fix my tire but they could put my spare on and could order me a knew tire. I chose not to purchase a new tire at the moment, so Jeff gave 3 estimates for 4 new tires. Prices were a lot cheaper then I thought they would be. So after being there around an hour, I was on my way home. Thanks to Jeff and everyone in the service department that morning. You made my day! See you soon for my new tires 😊 More

Excellent service. Jeff searched for deals and never suggests work just because. I recommend this service department and Jeff to everyone in need of a mechanic! suggests work just because. I recommend this service department and Jeff to everyone in need of a mechanic! More

AWESOME! My parents and then I have done business from Jim O'Neal for over 60 years. Great service, great prices, magnificent vehicles! I have bought Mustang My parents and then I have done business from Jim O'Neal for over 60 years. Great service, great prices, magnificent vehicles! I have bought Mustangs, Crown Vics, Escorts, Edges, etc. I have totally enjoyed each of my vehicles. Fantastic dealership! More

Needed assistance for a couple of things. Dale Jahn has always took care of me in the service department. Brian Meagher & Brandon Milbey helped me with a extended service plan. Helped me save Dale Jahn has always took care of me in the service department. Brian Meagher & Brandon Milbey helped me with a extended service plan. Helped me save money! More

As always from the service manager to the technicians, outstanding work! The honesty in doing what actually be done! Always providing feedback on longer mtce needs do road! Great listening and communicati outstanding work! The honesty in doing what actually be done! Always providing feedback on longer mtce needs do road! Great listening and communication! More

I originally purchased my Ford focus from Jim O’neal and I have returned there for service because I have always been treated with respect service has been as expected and the personnel are always very nice I have returned there for service because I have always been treated with respect service has been as expected and the personnel are always very nice to deal with thank you Jim O’neal employees More

Long-term service relationship I have been taking my various Ford vehicles to Jim O'Neal for more than 10 years. Service includes everything from oil changes to replacing windshield I have been taking my various Ford vehicles to Jim O'Neal for more than 10 years. Service includes everything from oil changes to replacing windshield wipers, an internal water pump, a front axle, even sets of tires. Each and every time I am treated professionally. If they find an unanticipated issue, Dale clearly discusses my options, yet I never feel I am being "up sold." They have worked me into their schedule for emergency service more than once. If I notice an issue with my 2015 Escape, I can always stop by for a quick consult with Dale. From the drivers of the courtesy cars, to service advisors, parts department, technicians and cashier I have always been pleased with the way I have been treated and the care taken of my vehicle. Thanks! More

Careful evaluation of my car needs and good service I having oil change service and the mechanic found that I needed to replace the car lug nuts and the battery. I was in agreement with both and appre I having oil change service and the mechanic found that I needed to replace the car lug nuts and the battery. I was in agreement with both and appreciate the good work. Jeff was busy with another customer need, so a lady service writer was kind enough to volunteer to help me get the work service. More

4 issues with my auto. One fixed. 3 waiting on parts Transmission leaking and I have to wait until the 6th of Jan. to get it repaired. Would you consider that a serious issue? Maybe more damage would oc Transmission leaking and I have to wait until the 6th of Jan. to get it repaired. Would you consider that a serious issue? Maybe more damage would occur if not handled quickly More