Jim O'Neal Ford - Service Center

Bought my car in 2018 from Jim O'Neal and always took it there for service. The quality and professional has steadily gone down hill. I confirmed by phone weeks prior to taking my car there this week that i there for service. The quality and professional has steadily gone down hill. I confirmed by phone weeks prior to taking my car there this week that if I dropped it off they would get the oil change and brakes done. When I dropped it off they said maybe. They called an hour later said they wouldn't be able to do anything today. When I picked it up they had done the oil change and said the brakes were fine. I asked why I had to put my foot through the floor to stop. They said we have to have the mechanic look at them another time. They tried to charge me $75 dispute a coupon for $45. Took 8 minutes to get that fixed. I asked where my car was so I could leave and they said guess I'll have to find one of the guys to bring it up. I asked why they didn't put the number painted on the parking spots in the paperwork so I could just go to that spot. Will never go there for service again. More

Had our vehicle over 1 week without calling or updating us. We called at the 1 week mark. Still didn’t know what was wrong with vehicle. Poor communication! us. We called at the 1 week mark. Still didn’t know what was wrong with vehicle. Poor communication! More

VERY GOOD service department! Always a enjoyable experience people are very friendly. They have plenty of people to help you. No problems here. Always a enjoyable experience people are very friendly. They have plenty of people to help you. No problems here. More

The person taking my call to set up an appointment was not very friendly. I arrived on time for my appointment and was taken right in. I was there for a 12 month service, I went over some issues that I wa not very friendly. I arrived on time for my appointment and was taken right in. I was there for a 12 month service, I went over some issues that I was having with my truck and it was done in about 40 minutes. However, the problems I told them about were not resolved. The service mgr. research one of the problems and call me, it's been a few days no response yet. I ask if I could get a complementary exterior wash job and was told yes, that didn't happen. More

Great job all around, love that they pickup and return at no charge. Thanks Cliff and your coworker great job. no charge. Thanks Cliff and your coworker great job. More

The service manager (Jeff) was professional and courteous. Did great job of explaining options to repair my issues and providing best alternatives and cost for each. courteous. Did great job of explaining options to repair my issues and providing best alternatives and cost for each. More

One of the best dealerships in the area, very easy to work with. Can find your next vehicle or order you one if they do not have it in stock. work with. Can find your next vehicle or order you one if they do not have it in stock. More

The staff at Jim O’ Neal are always pleasant, informative and accommodating. They are honest about needed repairs and complete their work as timely as possible. and accommodating. They are honest about needed repairs and complete their work as timely as possible. More

I had my car serviced for break problem. Turned out to be very beneficial for my safety with their thorough inspection bigger problem found and repaired. GREAT SERVICE. Turned out to be very beneficial for my safety with their thorough inspection bigger problem found and repaired. GREAT SERVICE. More