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Jim Norton Toyota of OKC
Oklahoma City, OK
309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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309 Reviews of Jim Norton Toyota of OKC
July 27, 2018
Used Car Shopping I’ve been searching for an older model in good condition to use as my commuter/work car. After several attempts and looking at what turned out to be d I’ve been searching for an older model in good condition to use as my commuter/work car. After several attempts and looking at what turned out to be disappointments I finally stumbled on Jim Norton Toyota while doing a search on CarGurus. I requested information and Rachid answered my request within 10 min. The car I inquired about wouldn’t work but Rachid listened to what my needs were and price range and found me a car that will work great for my needs. Check them out if you are looking, I was treated much better here than the other Toyota dealership that I purchased my 2017 Toyota Tacoma from. More
by Drew
Employees Worked With
Rachid Kaci, Thomas Bellew
July 23, 2018
Great first time buying experience! Saw a pretty good deal for a used 2014 Chevy Cruze 2LT on Trucar. Requested availibility and was contacted the following day. Rachid was very professi Saw a pretty good deal for a used 2014 Chevy Cruze 2LT on Trucar. Requested availibility and was contacted the following day. Rachid was very professional in scheduling the appointment. I visited the dealership the following day. I was greeted by a friendly staff member who directed me to Rachid. Rachid was very friendly and excited to meet me! He told me the car was not quite ready yet and needed to pull it around. I sat in the waiting lounge for 10-15 minutes. During this time Rachid was getting the car ready and giving it a quick car wash. Rachid accompanied me on the test drive. I didnt expect him to be an expert on the car, especially since it was at a Toyota dealership, but he was able to answer most of my questions. After we returned to the dealership I asked if we could put the car up on a lift in the service center so I could perform a visual inspection. He had no problem with that. I wanted to buy the car and started negotiating the price. At first Rachid was reluctand to negotiate, but after talking with him for awhile we were able to work out a price. Paperwork was pretty straight forward. I had to leave early. I was able to put down a retainer and return the following day to finish the paperwork. Overall, my visit was great. More
by Shortsts
Employees Worked With
Rachid Kaci
July 21, 2018
Don't do business with the Dealership On May 31st I bought a used 2015 Toyota Highlander from Jim Norton Toyota. It is usually never a pleasant experience to buy a vehicle and this time wa On May 31st I bought a used 2015 Toyota Highlander from Jim Norton Toyota. It is usually never a pleasant experience to buy a vehicle and this time was no different. We finally settled on a price and I told the finance person I was going to put $5000 down. The salesman, the used car manager and the finance person were in the room and wrote out on a form paper what I would be paying. The salesman, and the used car manager left the room. At that point the finance person told me he was looking for the best interest rate for me and I was just setting there waiting. It was getting late in the day, about 9:00 pm. He started giving me different payment options and told me he could add some warranties and showed me different monthly payments. He never once told me how much any of the "warranty" items he was talking about would cost. We agreed upon a payment and length of term and I signed and left. A week or so later I checked with the company I was financing with and discovered the total amount was $5000 more than I had agreed upon. I immediately called the dealership and spoke with the salesman. He told me I would have to come back in to the dealership and see the finance person. I went back to the dealership and he then told me to go home and send an email and everything I didn't want would be taken off, which I did. The finance person emailed me back and told me he would take care of it. Today is July 21st and still nothing as been done by the dealership. I called again today and was told the finance person was on vacation. I am a 66 year old women and I feel like the dealership took advantage of me by not explaining how much the "extras" they were trying to sell me would cost. I have saved for several years to buy a newer vehicle and that is why I put the $5000 down. For them to treat me the way they have and then lied to me and still not taken the extra's off is not any dealership I will ever do business with again. More
by judybell
Employees Worked With
Stephen Wicker
July 03, 2018
Wonderful. We will recommend others (and already have). Have no negatives about our experience. Thank you for doing everything you did to see us through this e We will recommend others (and already have). Have no negatives about our experience. Thank you for doing everything you did to see us through this experience! Haven't purchased a "new" car in many years!! More
by Joan
Employees Worked With
The accountant did a great job explaining everything as well., Rachid Kaci
June 12, 2018
Very helpful Worked with Rachid Kaci who was very helpful in finding my beautiful new car! He talked to me first about what I was looking for and found something Worked with Rachid Kaci who was very helpful in finding my beautiful new car! He talked to me first about what I was looking for and found something that fit my desires and situation. More
by Lmartin9434
Employees Worked With
Rachid Kaci
June 11, 2018
New for me 4runner I appreciated the the time Rachid took to help me settle on a good price for my 4runner and on my trade in as well. I look forward to many adventures I appreciated the the time Rachid took to help me settle on a good price for my 4runner and on my trade in as well. I look forward to many adventures in my new ride! More
by 4runnergrl
Employees Worked With
Rachid Kaci
June 08, 2018
Fast and friendly This was a very good experience.we seen the vehicle we wanted the internet salesman had all the info and got us pre-approved. We came in to the dealer This was a very good experience.we seen the vehicle we wanted the internet salesman had all the info and got us pre-approved. We came in to the dealership and Rashid Kaci met Us at the door with the paperwork very friendly and helpful answered all our questions and next thing you know we had a great new Truck. More
by J.pugh
Employees Worked With
The finance man was also great, Rachid Kaci
June 07, 2018
Our best car buying experience to date! Rachid Kaci was extremely professional, kind and knowledgeable throughout the entire process that made this as simple as possible. He was always reach Rachid Kaci was extremely professional, kind and knowledgeable throughout the entire process that made this as simple as possible. He was always reachable within a timely matter, very quick responses and made us feel like family during the entire process. He had almost everything completed before we even arrived as we came from out of state and did most of the information over the text and website forms. When we are ready for our next new car, this is where we will be going and Mr. Kaci is who we will be dealing with. The car is a blast! More
by Handheld16
Employees Worked With
Rachid Kaci
June 05, 2018
2 in 5 days Rachid was so good (like family) to us last Thursday when we bought my son a Tacoma, I came back the next Tuesday and bought myself a Jeep from him. Rachid was so good (like family) to us last Thursday when we bought my son a Tacoma, I came back the next Tuesday and bought myself a Jeep from him. They really worked with us. We drove 670 miles round trip TWICE to do business with him. More
by Steve K
Employees Worked With
Rachid Kaci
June 03, 2018
Steven Wicker Steven was very friendly and knowledgeable about the vehicle. He showed me all the different options that go with vehicle before I took it for a test Steven was very friendly and knowledgeable about the vehicle. He showed me all the different options that go with vehicle before I took it for a test drive. More
by Thunderup
Employees Worked With
Stephen Wicker
