Jim Norton Toyota of OKC

Salesman Sam did exactly what he said. No changes. Very nice guy. Finance was also well represented in Zane. Did not get as much as I wanted on trade in but it was good experience overall. No changes. Very nice guy. Finance was also well represented in Zane. Did not get as much as I wanted on trade in but it was good experience overall. Good price, good people. Buy here for probably the best deal More

My needs were met on my new purchase. Joshua got the price I wanted. He was very intent on working with me and treated me with respect. Joshua got the price I wanted. He was very intent on working with me and treated me with respect. More

Easy scheduling. My vehicle was serviced quickly and promptly. Glad it is closer to home. My vehicle was serviced quickly and promptly. Glad it is closer to home. More

Staff was nice and got the job done on time. Facility was nice and clean, I like a lot. Facility was nice and clean, I like a lot. More

There are a few things that are as awful as buying a car. I don't think anybody would dispute that fact. I have been casually looking for a car, and there was a car that was on my list of cars that were ac I don't think anybody would dispute that fact. I have been casually looking for a car, and there was a car that was on my list of cars that were acceptable. I looked on the website, someone reached out to me. So, I drove up to the dealership, which, by the way, is in OKC even though it feels like you must surely be in New Mexico. This was the most delightful car purchase of my entire adult life. The salesman, Joseph, was a dream to deal with, not at all obnoxious and insulting, which has been my experience in several states. He was kind and while we waited for paperwork to move through the system, we chatted about books. Darcy, who handled all the paperwork was a dream, she even gave me crackers out of her desk when I said I was getting hungry. Overall, if you need a car, you should go to this car dealership. You will not be disappointed. There are not enough words for me to say nice things about these people. Go buy a car from Jim Norton Toyota. More

Worst vehicle experience I have ever had! ! Took my 2025 Tacoma in for a 10000 mile service drove the car home after service came out into the garage to go some where and there was a big puddl ! Took my 2025 Tacoma in for a 10000 mile service drove the car home after service came out into the garage to go some where and there was a big puddle of fresh oil on the floor!! Called the dealership and told them they sent out a tow truck to pick it up!! They called me about an hour later and told me the oil plug was left loose!! They did not offer to bring my truck back to me or send somebody to clean my garage floor they said they have nobody that could do that!! Very unprofessional!! When I picked it up I ask for the Service manager to call me…Haven’t heard from him yet and probably never will!! I bet Jim Norton would not be happy with that kind of service!! Not good at all. More

I purchased a brand new Tacoma on 6/29/2026. My experience with this dealership was very disappointing, especially after the sale. Once I took possession of my new vehicle, it felt like custom My experience with this dealership was very disappointing, especially after the sale. Once I took possession of my new vehicle, it felt like customer service ended immediately. There was no thank-you, no send-off, and no effort to make the delivery feel special or appreciated. The salesperson's attitude and manner throughout the process were also disappointing. Rather than feeling valued as a customer, I felt like I was just another completed sale. The after-sales service was even worse. Communication was poor, and it was difficult to get clear answers or timely updates. The biggest issue involved an item I accidentally left in my trade-in vehicle. I received conflicting information about what happened to it and felt I was not being given an honest explanation. Instead of taking responsibility or working to resolve the situation, staff repeatedly shifted the blame to others. A dealership's service shouldn't end when the paperwork is signed. Unfortunately, the lack of professionalism, poor communication, questionable handling of my missing property, and unwillingness to accept accountability left me with a very negative impression. Based on my experience, I would not recommend this dealership. Miki Matsuda More

Jim Norton Toyota of OKC is the worst customer service in Oklahoma! They are lazy! and unprofessional! Oklahoma! They are lazy! and unprofessional! More

We were very pleased with the results of our visit. The only criticism I might offer is that the inventory was a little low and the facilities a little dated. But the staff and salesman was just super The only criticism I might offer is that the inventory was a little low and the facilities a little dated. But the staff and salesman was just super going out of their way to accommodate us. More