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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,430 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,430 reviews

February 20, 2024

Racheal is real sweet and never pressures. She recommends what we need to do and go from there. I had her the last time and hope to continue with her. Of course we did did do a brake flush and More

by ldplay4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Rachel assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

Josh was very helpful and honest about repairs needed and was able to get the Truck back a day ahead of time! More

by JEREMY LOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Jeremy! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Josh was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

Able to help me quickly. Communication was great. Plenty of friendly employees to assist me! More

by Rose Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Rose, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

David is one of the best service representatives. He is knowledgeable about the vehicles I have serviced. He is friendly and helpful. More

by rhardy1557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Hale, Zeb Freter, Auston Foster, Hunter Allen
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that David was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

David was amazing and very helpful with my issue. He really showed he cared and that is rare to find in a dealership. The dealership was very clean and I even got some candy while I was waiti More

by GARYLEE41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Hi Gary and thank you for your kind words. We are very happy to hear that David was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

Great helpful and help remind me for maintenance services, the price is right, and help check the upcoming repairs need More

by CHERMEVUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Jacoby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lauinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Hale, Zeb Freter, Auston Foster, Jeff Lee
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 20, 2024

The staff at Jim Norton were professional, courteous, and detailed in their information. Throughout our time at the dealership we were treated with respect and given options so we could ultimately make an More

by hjcregor3012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you! Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Cada ves es peor el servicio salí con la duda si en verdad hicieron el servicio, dejaron la etiqueta que va en el vidrio del servicio pasado tuve que reclamar para cambiarla por eso es que tengo mis du More

by CIROSALESCPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No lo sé
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Gracias por tomarse el tiempo para compartir estas inquietudes. Nuestro equipo de administración está revisando actualmente los detalles mencionados; lamentablemente no podemos identificarlo por su nombre de usuario. Comuníquese con nuestro director de operaciones fijas, Greg Foster, al 918-250-6888 o greg_foster@jimnortontoyota.com para que podamos abordar sus inquietudes directamente. Atentamente, Courtney, Jim Norton Auto Group

February 19, 2024

All good, no issues, looking forward to the next visit, as long as these visits are service related and not do to any malfunctions I’m happy. More

by OWLHOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Willing to work with me on early arrival. Very accommodating on taxi service.Work was very efficient on time estimate.Very pleased. More

by HOGPEN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to come back to see us. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

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