Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,430 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
Contact Dealership
View Awards

9809 South Memorial Drive

Tulsa, OK

74133

Directions

By Type

Showing 3,430 reviews

February 23, 2024

They were extremely friendly, and they serviced my car quickly and efficiently. I'll be back. More

by jenniemcnaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Your compliments and kind words mean so much to us and our team, Jennie! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

More interested in doing their inspection and telling me what all was wrong with my car, than they were fixing my problem. Total time there was WAY too long. I was led to believe my recall problem would b More

by JUDY.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share these concerns. Our management team is currently reviewing the specifics mentioned. Unfortunately, we cannot identify you by your username. Kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may address your concerns directly. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

Hgfyuydtuuiyryuyty hut huh. Uuuuy. Yuuu huh huh huh hi hhhh juju huh huh ghhh huh huuu More

by donaldwalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great rating, Donald. We're pleased that everything went well for you. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

JN Service and Parts Departments are on point. Staff is knowledgeable and customer oriented. I'll certainly be back. More

by joeknappusmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Hale
Report | Print
Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Joe! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

Person rotating tires needs to recheck hub caps. Every times i have to secure one More

by ccstuckey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

They were on time and clear communicators! I will use them again. Thank you so much! More

by greg@yorktownbuilders.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, Greg! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 22, 2024

Who is Seth? Love the car. I just wish it came sooner. Frank was easy to work with. More

by ANGIE.MILLINGTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Freer
Report | Print
Feb 23, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Angie. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. You asked about ‘Seth’, we have a Sales Consultant named Seth as well as Seth Pinkerton, Sales Manager. Please reach out if you have any additional questions or if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

I like the dealership but service is inconsistent . Also seem more interested in selling more services than what you came in for . More

by bradscpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auston Foster
Report | Print
Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. We’d like to discuss the concerns you mention, but cannot recognize you from the review name used - please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may learn more about your visit. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

Jonathan listened to what I wanted in a truck and he found one in less than two weeks. He was patient and helpful, returning calls promptly and kept me updated during the whole buying process. It had be More

by Mcgeea2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Arnold
Report | Print
Feb 21, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new truck! Thank you for taking the time to write about your experience. It's great to know Jonathan and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 21, 2024

Service representative was welcoming and helpful. After service completed took time to go over some the features we were struggling with. Overall good experiences, More

by NORTONFAMILY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
Report | Print
Feb 22, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

1
...
81
82
83
...
343