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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,430 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,430 reviews

March 05, 2024

Wouldn’t fix my tire bad communication only wanted to make money off of me More

by MATTEDDY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review as customer service is always our top priority. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Joey was great. Super friendly and helpful. They also were able to get me in and out very fast More

by JAMESCALDWELL0814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, James! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Joey was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Amazing! ! Always great service!! I’ll always come back to this location for all my service needs!! More

by AMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

At Jim Norton Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Called on Monday asked for an appointment on Thursday 8:30 and we were there at 8:30. Never heard from them until we called at 4 pm More

by BMARTIN1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not there
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately, we cannot identify you by your username and kindly request that you to reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Dealership had a power outage and did not call to let us know. When we got there to pick up the van I was told I needed to pay with cash or a credit card. They wanted to text me a link to pay by credit card More

by Peglopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zeb Freter
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. We do apologize for the issues from the unusual power outage on Friday and are thankful to our customers for their patience during that inconvenience. We also have some new staff members who always want to be sure they are following our processes, we apologize for any misunderstandings. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

I’m so pleased with customer care. Mr. Josh is a nice person.with good customer care More

by johnsonparackal
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Why does this have to be fifteen words? The service was great at Jim Norton. More

by EEZELL0
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, Courtney, Jim Norton Auto Group

March 03, 2024

Working with Ben and Vinny was like buying a car from a good friend!! I hate buying vehicles but this experience was amazing! Thank you guys!! More

by lowrimore71
Recommend Dealer
Yes
Employees Worked With
Benjamin Lineback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo 'Vinny' Sayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Ben and Vinny went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

March 02, 2024

Great service and communication from start to finish! Great help with a service vehicle to take me home! More

by KAISERHOME
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 02, 2024

It was a pleasure buying our new Toyota 4 Runner from Jim Norton The process was smooth and enjoyable. More

by BOOSHACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Austin, Levi Hale
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new Toyota 4Runner. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Courtney, Jim Norton Auto Group

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