Jim Norton T-Town Chevrolet - Service Center

A little frustrated The people were nice. I get frustrated when they always seem to find something else that needs to be fixed other than what you went there for. Our c The people were nice. I get frustrated when they always seem to find something else that needs to be fixed other than what you went there for. Our car is only 1 year old and they have said it needed to be aligned twice. I don’t believe a car should have to be aligned that often. More

Oil Change and Fluid top off and vacuum n wash My car was suppose to be vacuum washed fluids topped off... it was not all done and looked half done like when you tell your children to do something. My car was suppose to be vacuum washed fluids topped off... it was not all done and looked half done like when you tell your children to do something. The fluids weren't even topped of like the washer fluid it was empty... I was disappointed this is the 2nd time fluids haven't been topped off luke they are suppose to be I waited almost 2 hours so very disappointed More

Service and affordability This dealership delivers good service for a fair price. They service technicians are polite, respectful and informative. They have always talked to m This dealership delivers good service for a fair price. They service technicians are polite, respectful and informative. They have always talked to me about work to be done and the estimated price before starting anything on my vehicle. They have always been reasonably close on their estimates as well. I would definitely recommend this dealership for service. More

Fabulous I always love my experiences at Route 66 . I’m in and out thanks so much.....Don H. Is excellent I think he needs a raise I always love my experiences at Route 66 . I’m in and out thanks so much.....Don H. Is excellent I think he needs a raise More

Great Service Don Hardcastle was great. Explained everything in detail and let me know what to expect. Kept me in the loop with all of the details and schedule. Don Hardcastle was great. Explained everything in detail and let me know what to expect. Kept me in the loop with all of the details and schedule. More

Great Service Experience Thorough, attentive, friendly service from the moment I arrived for my oil change. My service rep explained several options available to me regarding Thorough, attentive, friendly service from the moment I arrived for my oil change. My service rep explained several options available to me regarding car maintenance without any high pressure sales. I wandered onto the sales floor to look for my future dream car and was greeted by the Sales Manager. I left the dealership feeling confident that my car was serviced with care. More

Great Customer Service & Quality Kind and professional. Great value and clean comfortable waiting area. Went out to see my car in shop - spotless! The work was quick and perfect. Grea Kind and professional. Great value and clean comfortable waiting area. Went out to see my car in shop - spotless! The work was quick and perfect. Great people and quality service. Will be happy to return. More

Charged twice The advisor i worked with was very helpful and super informative. He stayed in contact with me through my entire service visit letting me know what is The advisor i worked with was very helpful and super informative. He stayed in contact with me through my entire service visit letting me know what is going on with my vehicle. He went above and beyond for me to get my warranty company to approve my work and for that i am VERY greatful. What i am not happy about is the fact that i was charged twice. After i got my vehicle and left i received a call stating i needed to pay an additional $25 after i already paid for the work that was done. He stated that they miss calculated. I feel as if that is not my fault. I paid the $25 but i shouldn’t have had to pay more than what’s i was quoted then on top of that i already left so i definitely shouldn’t have got a call asking me to pay more after i had already left the dealership and had my receipt for my visit. More

Warranty work Disappointed with the DEF system on my diesel, second time this year... Dealer was prompt and a nice loaner car. The truck shop people are great!! Disappointed with the DEF system on my diesel, second time this year... Dealer was prompt and a nice loaner car. The truck shop people are great!! Thanks!! More

Oil change done in 30 minutes Thank you for completing my oil change in 30 minutes so I could get on with my day.i appreciate your efficiency! Dan was great. Thank you for completing my oil change in 30 minutes so I could get on with my day.i appreciate your efficiency! Dan was great. More