Jim Norton T-Town Chevrolet - Service Center

Unprofessional Vehicle damaged while being serviced. Body damage and they say it was already there when we dropped it off. Rude and unprofessional. Lee said they wou Vehicle damaged while being serviced. Body damage and they say it was already there when we dropped it off. Rude and unprofessional. Lee said they would watch footage on cameras but more or less implied that we had done the damage before we had it serviced. The car already has damage on the hood from a previous incident (hit by a stolen car), and of course we were not able to recoup from insurance and we are coming out of pocket to keep from making a claim on our insurance. We are not dishonest folks and we take responsibility for our own actions. Wouldn’t hurt the dealership to do the same. Never doing business with the place again. More

Great experience Mike was great,, got me in and out ,, took care of all my issues,, tha cashier I think was named Sabrina she was awesome as well got me in a loner v Mike was great,, got me in and out ,, took care of all my issues,, tha cashier I think was named Sabrina she was awesome as well got me in a loner vehicle promptly More

Warranty oil change & service The guys in the service dept. make you feel special, No pressure, very courteous. The waiting area is comfortable and the coffee is pretty good. The guys in the service dept. make you feel special, No pressure, very courteous. The waiting area is comfortable and the coffee is pretty good. More

whose experience ever The reason why cause I gotten a quote for a part and labor 345. When it came to paying for the work that it came to be 445.47. It took 6 days some of The reason why cause I gotten a quote for a part and labor 345. When it came to paying for the work that it came to be 445.47. It took 6 days some of the people in service department was rude they act like they couldn't help me. If anything comes from this I hope its to teach all your employees that the customer service is the most important part More

Oil change on 2 vehicles We took in my wifes car and my pick up for a oil change on a Saturday morning and it didnt take all day. They done the job pretty quick and we still h We took in my wifes car and my pick up for a oil change on a Saturday morning and it didnt take all day. They done the job pretty quick and we still had time that day to take care of other things also. Thats good service to me. Thank you. More

Got the job done I would say i experienced overall satisfaction. I am upset about not being covered under warranty with a new car. The gentleman that assisted me was v I would say i experienced overall satisfaction. I am upset about not being covered under warranty with a new car. The gentleman that assisted me was very helpful nonetheless. More

Lube, oil change service Service was friendly and timely! I was able to get an appointment scheduled the same day. For the first time, my car was vacuumed. Joe did a fine, th Service was friendly and timely! I was able to get an appointment scheduled the same day. For the first time, my car was vacuumed. Joe did a fine, thorough job! More

Awesome quick efficient friendly Prompt friendly service made me feel comfortable & my son was able to play while we waited. Gentleman was cleaning while we were in waiting room which Prompt friendly service made me feel comfortable & my son was able to play while we waited. Gentleman was cleaning while we were in waiting room which was already tidy & there were refreshments for free & purchase. Great experience! More

David Willard is an excellent service rep! David Willard is an exceptional service representative for Route 66! He was very courteous upon my arrival and kept me apprised of the status of my ve David Willard is an exceptional service representative for Route 66! He was very courteous upon my arrival and kept me apprised of the status of my vehicle while I waited. When my vehicle was ready, he explained to me the service that had been completed, and the results of the multi point vehicle inspection. Route 66 is fortunate to have someone like David as one of their service representatives! Great job! More

Oil change and tire rotation Everything went great till I realized they didn't tighten the caps on my wheels. Other than that I'm happy. Thank you next time. Everything went great till I realized they didn't tighten the caps on my wheels. Other than that I'm happy. Thank you next time. More