Jim Norton T-Town Chevrolet - Service Center

Car detailing, oil change Hello. I have always been treated well at route 66 esp. Mr. Ken and some of the guys. When i first bought my new car. I was told wrong informatio Hello. I have always been treated well at route 66 esp. Mr. Ken and some of the guys. When i first bought my new car. I was told wrong information in the sale and I find out later, the interest on the loan was more than twice the total purchase of the car I feel. I was over charged but my stupidity. I was told that my car would be detailed, I asked could they do that after I'd had the car n needed it detailed. Everytime i went in to ask about the detail which was quite a few times and was always told someone would get back to me. I never I mean never got a response it was right before winter i went in and was told the salesman that sold me the car wasnt there anymore but why would that affect me getting my car detailed? I got my car in March 2018. A 2018 chev spark. I gave up when it became obvious i was beating a dead horse. And I love horses I wouldnt continue but with the angst from them never keeping their word of the detail. Only once I went in for oil change which they didnt do it correctly I found oil leaking in the driveway of an old lady i check on, whose driveway has no oil stains. I took it back and they told me that something wasn't put on right and they fixed it. The service department is the best. I love the way I'm treated there, but my detail and the wrong information upon sales. I know ignorance is no defense but i still want my car detailed I dont care how long ago it was never never never given to me as promisedwhat can be done. I'll be waiting and probably as usual won't be contacted. I got a post card from the president or the executive asking me if i needed anything or had questions to contact him i left my name a number at least 3 times, never heard a peep from him. More

Great place to do business with They treated like royalty great place to do business with I recommend to all my family and friends I will be coming this is my permanent place to brin They treated like royalty great place to do business with I recommend to all my family and friends I will be coming this is my permanent place to bring my vehicle More

Took 7 hours to get oil changed and a flat fixed drive 2 mil Waste of my time going there. Waited 7 hours for oil change and a flat fixed. Got the screw pulled out and found out they put a plug in it which is de Waste of my time going there. Waited 7 hours for oil change and a flat fixed. Got the screw pulled out and found out they put a plug in it which is definately the incorrect way to fix a large oversized mud tire. I repair tires all the time I could have done this myself. 2 miles down the road in horrible pouring rain the plug comes out and goes flat again. Was in the process of purchasing an RV a few miles away, after 7 hours this caused us to miss our time, had to rent a hotel to get the RV the next day. Could go on but feel that this survey is a waste of my time also. More

Oil change and tire rotation. Good, efficient and fast service! Did 27 point check and oil change and tire rotation. Also checked wheel alignment. Did not wash car or vacuum. But a Good, efficient and fast service! Did 27 point check and oil change and tire rotation. Also checked wheel alignment. Did not wash car or vacuum. But asked after the fact and I declined. More

Oil change was fast. Service rep. Was polite and attentive and gave me a reasonable deal on extra oil above coupon amount allowed. Thank you was fast. Service rep. Was polite and attentive and gave me a reasonable deal on extra oil above coupon amount allowed. Thank you More

Excellent The service was great the personnel was excellent. Ken greeted me When we got there and Lee took care of our needs excellent team work . The service was great the personnel was excellent. Ken greeted me When we got there and Lee took care of our needs excellent team work . More

Disappointed Took in 3 Series BMW for replacement of rear window regulator. A day later, service advisor informed me during repair, a door was left open resulting Took in 3 Series BMW for replacement of rear window regulator. A day later, service advisor informed me during repair, a door was left open resulting in the need of a new battery (At MY expense). Upon picking up my vehicle, I was unable to leave dealership. Dashboard went nuts. Had to purchase an alternator. A $368 window regulator repair turned into a total of $1,000! More

Service was Excellent This service Dept was spot on. 10 out of 10 would use again, and recommend. Prompt, friendly service. Waiting room was clean. Everyone I interacted wi This service Dept was spot on. 10 out of 10 would use again, and recommend. Prompt, friendly service. Waiting room was clean. Everyone I interacted with was friendly and knowledgeable with other customers. More

Amazing, customer Service and comfortable and quick.. Great place, to do business, because even if the mess up. They owe up to it. Get you taking care of and follow through with great customer service. Ju Great place, to do business, because even if the mess up. They owe up to it. Get you taking care of and follow through with great customer service. Just nice to have the same people taking care of you.. More

Great Experience Helpful as always & got me out on time. I would definitely recommend Craig & Route 66 Chevrolet. They are easy to get ahold of, set an appointment, or Helpful as always & got me out on time. I would definitely recommend Craig & Route 66 Chevrolet. They are easy to get ahold of, set an appointment, or just show up & they’ll work you in. More