Jim Norton T-Town Chevrolet - Service Center

Fast and easy The service was very quick and easy no long wait and the worker was very nice and helpful and told me don’t worry he will take care of it The service was very quick and easy no long wait and the worker was very nice and helpful and told me don’t worry he will take care of it More

Quickly took care of my vehicle I had come in for an oil change and a check up on a leaky tire and was quickly taken care of. However, my low air Pressure Alert came on again and I I had come in for an oil change and a check up on a leaky tire and was quickly taken care of. However, my low air Pressure Alert came on again and I had to air up three times within a week. I called Lee, and stopped back by Route 66. They checked the tire again, pulled out the nail, and quickly had me on my way at no charge! It was extremely thankful because I had a lot to do that day. When I’m there, I have a comfortable sitting area where I can get a coffee & be productive, but not until I swing by & say hi to Randy C. who has sold us ALL our vehicles! More

Oil change service Immediate response for an appointment time. Upon arrival I was treated professionally. Appointment wait time was minimal and service findings were th Immediate response for an appointment time. Upon arrival I was treated professionally. Appointment wait time was minimal and service findings were thoroughly discussed. Options for service were given. More

A quick fix We brought our 2018 Traverse in for a broker windshield wiper lever. They fixed it within 24 hours. When they were finished, they noticed I only had 5 We brought our 2018 Traverse in for a broker windshield wiper lever. They fixed it within 24 hours. When they were finished, they noticed I only had 500 miles left before I needed to get my oil changed. Since I live so far away, they asked did I want to go ahead and change it. I said yes and they had it ready to go, not long after we arrived. They are knowledgeable, curteous, and friendly. And... Don Hardcastle had excellent customer service skills with a good memory to boot. More

Great service The service department go me in quickly and had my oil changed in no time. I came in with a coupon from Value News and am glad I did. The service department go me in quickly and had my oil changed in no time. I came in with a coupon from Value News and am glad I did. More

They got me in and got meout. The waiting are was nice and e They always take good care of me. As a mother of two special needs kids I depend on their skill and honesty. I never worry about if my car is being we They always take good care of me. As a mother of two special needs kids I depend on their skill and honesty. I never worry about if my car is being well cared for. More

Prompt and curtesy Was able to get appointment very short notice and didn’t have to wait long at all. Service technician was very friendly and respectful. Explained eve Was able to get appointment very short notice and didn’t have to wait long at all. Service technician was very friendly and respectful. Explained everything thoroughly. More

Best service ever Lee Boyce was the best help ever! He made sure everything was done and done right! He kept in touch with me until all the work was done and he even te Lee Boyce was the best help ever! He made sure everything was done and done right! He kept in touch with me until all the work was done and he even tested it himself to make sure it was done right! Then he tested it with me to make sure I was happy also! More

Arm and a leg thermostat 2015 Dodge Dart overheating. Fans working reservoir empty. Was starting to overheat when I dropped it off. They filled reservoir and pressure tested. 2015 Dodge Dart overheating. Fans working reservoir empty. Was starting to overheat when I dropped it off. They filled reservoir and pressure tested. Could not get to overheat. They contacted Dodge dealership and said it was thermostat and housing assembly. Roughly $50 part. Dropped of Friday 12:30 wasn't ready until following Wednesday. Total $716 due to "labor intensive" replacement of thermostat housing. Total BS. Will NOT buy another American car in my lifetime and certainly not from this dealer. They also put me in a huge Silverado gas guzzling loaner that I did not like. More

Did not live up to commitment Got a service bulletin from Chevrolet and had an issue with brakes. Made an appointment to have them check out the brakes, which I was told that it wo Got a service bulletin from Chevrolet and had an issue with brakes. Made an appointment to have them check out the brakes, which I was told that it would take a couple of hours to assess the problem. I dropped off my truck at 11 am and told them that they could change my oil as well. At 4:30pm, I called the service department since I had not heard from them. I was told to hold on, he would go check it out. Remained on hold for about 15 minutes before he came back on the phone and told me that they were very busy but he had gotten my truck up to the front of the line to be looked at the next morning. I told him that was not the deal and I would come get it, which is exactly what I did. He did offer to set me up with a loaner. When I got there to pick up my truck, he told me that they were extremely busy and he had checked on my truck 3 or 4 times during the day. I found that hard to believe, No apology, just handed me the bill for the oil change and told where to go pay for it. It is really pretty simple, Do what you say you are going to do. It is upsetting that I made an appointment to have my brakes checked out. I told him when I made the appointment I would not leave my truck there for more than a day. He told me, no problem, they would do it in 2 phases, a couple of hours to find the problem, then a 2nd phase where if they had to order the parts, I could bring it back and have it repaired. That did not happen. More