Jim Norton T-Town Chevrolet

Jim Norton T-Town Chevrolet responded

May I ask who told you that your TrailBlazer was sold? That was never the case and I sincerely apologize that you were told that. I am very disappointed in our organization for how we treated the situation. This is Jared...I just spoke with our General Manager, Billy Caperton, for a while about the situation. After you had posted on Facebook, I went to Billy and we worked together to get it resolved. Once I had put the issue in his hands, I trusted that he would take care of it appropriately. We did our best to resolve your issue and give you options as to what you wanted to do. I now know that you were given a few options, one of which was to get you back in your TrailBlazer. Which is what you chose...Unfortunately, I feel that the biggest problem was the fact that you were told that your Blazer had been sold. It was not sold, as we were still waiting for all of the paperwork to finalize. In hindsight, I wish we could have handled the situation better. I just graduated from Oklahoma State and am new in this business. I felt comfortable bringing this to Billy's attention and letting him take care of you. After all, he is the General Manager, so I know I took it to the right person. He presented every option to you possible, but I understand you felt that you had been mistreated and wanted to back out completely, which is what we allowed you to do. I would love the opportunity to sit down and talk with you. Is there anything at this point that I can do to make you happy? I would really appreciate it if you would remove this post...again, I'm extremely sorry you were told that your TrailBlazer had already sold. I'm disappointed with our staff as a whole, because I don't know who exactly gave you the false information. My family and I are good, honest, Christian people, and I hate that your image of us contradicts that. Please let me know if there is anything I can do for you, and if nothing else, I hope you can forgive us for the stress we caused you.

bonster83 responded

LeAnne called and said that the Blazer was sold at the auto auction. That you had yet to receive payment and that we must make the payment. She said "It was against your policy to payoff cars you hadn't sold yet." Find that hard to believe since you must receive many trade ins and I doubt that they ALL sell so quickly. My wife talked to another person in the same department as LeAnne and told her the same thing and also said that we signed paperwork that said we were responsible for the payment until Jim Glover paid it off. My wife and I told them there was no way we would make a payment for a car that we were told by two seperate people had sold. My wife told Bill that LeAnne was the one who told us that. Also, my posts were removed from the facebook page and I was censored I felt. So I chose to go somewhere else to make my feelings known to the public. Everything I stated in my review was true to the situation.

Jim Norton T-Town Chevrolet responded

There is paperwork that shows that a customer is responsible for a payment until we pay their trade vehicle off. But it is our policy to not sell a car until it is paid off and the deal is completely finished. I sincerely apologize that you were told otherwise. Part of me wonders if LeAnne misspoke and therefore created this miscommunication. At no point in time was your Blazer sold, I'm am very sorry you were told otherwise. I will take care of that on my end of things. I am in control of the Facebook page, and I removed your posts because I knew I would take care of the situation timely, and there was no reason for that post to remain on the wall. You got my attention, which is what you were needing. I got the situation into the hands of Billy Caperton and I followed up with him several times to make sure they were making you happy. At the end of the day, I am ashamed that you chose to go home with your original vehicle and to not do business with us. However, we did allow you to get back into your trade, which is something most dealers would never consider even an option. I hope you understand that, given the circumstances, we gave you the option of getting into a different vehicle or staying in your Blazer. We felt that the only way to make you happy would be too give you a choice and let you decide what the best alternative was. At this point, we have done everything you have asked of us by letting you back into your Blazer. This is why I asked if you would remove the post. If you would be willing to give us another chance, I would love to work with you personally and get you into a different vehicle.

Jim Norton T-Town Chevrolet responded

This is Jared Glover, I tried calling you earlier this week but didn't get ahold of you. I recently started focusing much of my attention to trying to take care of our online reputation. I stumbled across your review on DealerRater this past week and wanted a chance to talk to you about it. I am aware of the issues you had, I went and asked Steve Barnes, our General Manager, about you after I read this review. He explained the problems we had setting up the lease, as it was our first one to do in a long time! I apologize that you were the one that had to experience our growing pains, I am disappointed that we didn't have our ducks in a row. It simply makes us look unprofessional. Our #1 priority is truly taking care of our customers, but sometimes the cards just don't fall right and issues arise, as was the case with your lease. From what Steve told me, you are happy with things at this point. He told me he made one of your payments, and that you were going to drop by to talk with him when you got back into town. I would like to meet you as well when you are here. Please message me back, or email me at jglover@jimglover.com as I would like to talk about your review. If you are still unhappy, I want to do whatever it takes to make you happy with our dealership. If you are completely satisfied with us and our efforts at this point, I am hoping you will remove your negative review, and perhaps post something positive. Thank you for your time, I look forward to hearing from you. Sincerely, Jared Glover

SteveDude responded

I;m actually not real happy. For one noone made any payments for me, but the big deal was I made the deal on November 11, with the first payment due on December 11. Ally actually didn't book the loan until that date. I called them almost daily until they actually had a record of the deal. I was told not to worry about it in one call because there was a 10 day grace period. When they actually had a record of the loan that good be found by an agent I was 10 days late and made the payment immediately. When I got back in Arkansas I had 6 letters in the mail, 5 beingnasty late notices and one saying thank you for the payment. I set the payments up for automatic withdrawl. One of the sales managers told me if I filled out the inhouse survey with all good marks he would buy me a tank of gas. While I was in Financing he told my Fiance for us not to worry about the survey because he would fill it out. So somebody there owes me a tank of gas and show me prove a payment. Don't know if you noticed but I own some key domains and have many connections in the product ratings area. You guys have/had another customer(s) that purchased/or will purchase a vehicle from you guys and that paper work and experience will/has been compared. I'm currently in Kansas and heading back to South Texas for the rest of the Winter in a couple of weeks and will stop by on the way down that way and we can all compare the results.

Jim Norton T-Town Chevrolet responded

I was told that we sent the check for the payment to you, so you could make the payment with it. Did you receive a check? I will get with Steve Barnes and find out what the status is. I will make sure you get that tank of gas as well. What did you mean by "I own some key domains"? What are they? I Didn't quite follow you. What can I do to help you? Situations like this are unfortunate. I don't know if it was solely Jim Glover Chevrolet that dropped the ball, or if it was Ally. In my opinion, it was probably a little of both, and I want to do my best to fix it. When our guys don't take complete care of a customer I take it personal and do my best to get in the middle of it and get it resolved. My role at the dealership right now is more on the Social Media side of things and I help out in the service department. I am finishing up school at Oklahoma State and have not been able to be involved with sales yet. I didn't know a thing about your issue until I saw your Dealer Rater review last Wednesday. Please work with me and let me know what I can do to make this right? Jared Glover

SteveDude responded

The only check I got was made out to the tax man so I could get my real tags and was part of the 4500 bucks I put down. It was off by about 30 bucks in my favor so it was applied to the cost of the tag. Since I live in 3 states I do have some difficulty with mail and why I do most transactions online and auto withdrawls on my bills. I'm currently in Kansas and have all mail forwarded here. When I am in Texas or Arkansas I have all mail sent to Arkansas because I can't get mail on the island, only Fedex. When I am in Texas, my fiance's parents Fedex us our mail once a week or so. They live 5 miles from us in Bella Vista and are the reason why we have a house there. There is always a few days lull where I get no mail until the change makes it through the system. If Return Service Requested is on the enevelope I will never get it. I have Certified mail sent to my Fiance's parents which was case with tax check. As far as domains, epinion.com, epinions.com, myopinion.com were all mine until I sold them awhile back. Done that with quite a few. Still have dealerrating.com, dealerratings.com, whatsucksaboutit.com, my-opinion.com plus a few hundred others. A certain website :) offered me 10 grand for dealerratings.com before they got started but I turned them down. What really concerns me is if this was really a mistake, especially the amount that was paid and the only way to know that is by comparing other transactions. The entire transaction felt pretty coordinated and I find it difficult to believe there was a problem with the lease since an expert was on site and that expert was not only training your people about leases, but also was involved in my transaction. She even spoke on my cell phone to a Car Dealer buddie of mine to get Arkansas specific Tax info. Even with all of that I know once something goes wrong or one person messes up it can snowball and I'm giving you guys the benefit of the doubt, but I want to know for sure. Everyone makes mistakes and mistakes can be forgiven and overlooked. Most people never read paperwork and just sign their names. I'll know soon enough if these mistakes are common or just a fluke.

Jim Norton T-Town Chevrolet responded

Mr. Blosser, I have been talking to Steve Barnes about your situation again this morning and got things straightened out. He found his notes where he had talked with you last, and told me that you guys had decided last time you spoke that he would give you the check when you came back through to speak with him in January. He says you agreed that this was best because of your traveling and us not knowing where exactly to mail the check. This has all been a misunderstanding, and I assure you that we are not trying to do you wrong in any way. Please give us a call at (918)-663-2300, and ask for either Jared Glover or Steve Barnes.

Jim Norton T-Town Chevrolet responded

Mr. Blosser, I just wanted to follow up with you again. Steve Barnes and I would appreciate the opportunity to meet with you so we can make sure you are fully taken care of. I'm disappointed this issue has been outstanding this long, and I would like to make it right. After speaking with you last, Mr. Barnes let me know that the two of you had decided it would be best for him to give you the check when you came back through Tulsa next. I understand you are a very busy man, so whenever you have a minute to talk, please email me back or just give us a call at 918-660-7568 (Steve'es Extension) Thank You, -Jared Glover

SteveDude responded

Right now we are kind of stuck in Kansas. Have snow here and there is 21 inches around Bella Vista. I drove my 750i here and not sure if I can get it in my driveway back in AR. We plan on heading back this weekend and hopefully everything will be melted. I should be able to get by there next week some time.

Jim Norton T-Town Chevrolet responded

That sounds great, just let us know when you would like to come by! Be careful with all the snow, hopefully it will warm up some this weekend and clear things up! My email address is jglover@jimglover.com . It is probably the best and quickest way to get in touch with me. Thank you, -Jared

Jim Norton T-Town Chevrolet responded

The snow is gone and the sun is shining! Let me know when you will have a chance to stop by!

Jim Norton T-Town Chevrolet responded

Mr. Blosser, I figured I would try once more. We would like the opportunity to make things right with you. We promised you the payment but never got the chance to get the check to you. Please respond as to whether you would like to still meet with Steve Barnes and I. Thanks, Jared

Jim Norton T-Town Chevrolet responded

Ok, sounds great. Please just give me a call at 918-660-7549 a few days in advance of when you plan to come by. Thanks!

Jim Norton T-Town Chevrolet responded

Mr. Blosser, I hope things are going well for you. Would you be willing to remove your review now that everything is taken care of? -Jared