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Jim McKay Chevrolet

Fairfax, VA

2.4
203 Reviews

3509 University Dr

Fairfax, VA

22030

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Showing 203 reviews

January 18, 2012

My car had a flat tire and GM sent it to this shop. They tried to quote me $900 for a flat tire, while everywhere else charged me less than $300. They claimed a few fixes that weren't problems. It is a plac More

by tangent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike (service manager)
Nov 26, 2012 -

Jim McKay Chevrolet responded

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Jim McKay Chevrolet, our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns. Justin Crawford 703-591-4800 Justinc@4mckay.com

May 24, 2011

My wife and I went to this dealer to look for a used car for her. We were not going to purchase that day – just look. They had a nice Monte Carlo for sale at an acceptable price. It had rained about an hour More

by Big block
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
salesman and dealership manager
Nov 26, 2012 -

Jim McKay Chevrolet responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie; whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Justin Crawford 703-591-4800 Justinc@4mckay.com

February 13, 2005

I bought a 1995 Camaro from Jim Mckay's used sales department. I ran the VIN and checked out the vehicle's car report. Everything came up clean. I did a visual around the body and underneath and saw n More

by twobison
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Nov 26, 2012 -

Jim McKay Chevrolet responded

Thank you for taking the time to provide feedback regarding your experience at Jim McKay Chevrolet. Since your review has posted we have made significant changes to our business/staff. We are asking if you will give us the opportunity to make this up to you for service needs or when you are in the market for a new car. Please contact me directly and I can assure you that we will provide a positive experience. Justin Crawford 703-591-4800 Justinc@4mckay.com

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