Jim McKay Chevrolet

If ever there was a business deserving of zero stars, this is it. You can not trust one single thing that the Jim McKay sales team says. Don’t waste your time even calling them - Pohanka Chevy is just do this is it. You can not trust one single thing that the Jim McKay sales team says. Don’t waste your time even calling them - Pohanka Chevy is just down the road and far more competent and professional. Below is a summary of my experience, feel free to repeat it at your own risk… My sales rep, Tamieka, quoted me a price for purchasing my car, after discussing it with her manager. The price, of course, is subject to final inspection of the car. Her manager, Matt, who was incredibly rude and arrogant and confrontational, “revised” the estimate down by $8500. Yes you read that correctly - they offered EIGHT THOUSAND FIVE HUNDRED DOLLARS less. Maybe you’re reading this and thinking “surely the car must have been a clunker and leaking every fluid possible”. No, not at all. The reasons I was given were as follows: 1) tires needed replacing - which I had previously told Tameika, and was told had already been factored into the estimate that she provided via text message. Apparently, Tameika neglected to tell Matt about that. Rather than being professional and saying “let me discuss with Tameika, must have been a miscommunication on our end”, Matt simply said “well I didn’t know about the tires so this is the new price”. I then went and brought Tameika in to join the conversation, and she confirmed to both me and Matt that we had discussed the condition of the tires previously. You would think, in a customer service focused business that that might change something - but no. That didn’t change one thing - neither in the amount offered, or in Matt’s terrible and unprofessional demeanor. And, even if the tires weren’t factored into the original offer, a) they sure as xxxx don’t cost $8500 and b) we could have worked out a new deal, less the cost of the tires, had Matt chosen to be professional and courteous and offer a reasonable new offer price. 2) there was wear on the drivers seat leather - again, something I had told Tameika, and wasn’t communicated to Matt - same exact story as the tires 3) that I was the 4th owner of the car - something they already knew before making the initial offer 4) the mileage of the car - again, something they knew before making the initial offer price The general manager, Rahel, then got involved. While she did her best to resolve things, which I appreciated, and was very professional, and apologized for the incompetence and despicable business practices of the other two, she wasn’t able to do anything else to make the situation right. I appreciated that she tried and genuinely felt bad for her, spending all her time covering for the mistakes / incompetence / deception of the other two. In short - don’t waste your time with this place. They sure as xxxx don’t respect your time. They have no problem lying in order to get you into the showroom, and then changing the story, and don’t care one bit about how much time of your time is wasted. This felt like either extreme levels of incompetence, or a “bait and switch” ie offering one thing over the phone to get you in the showroom, then switching to a much lower offer once you’ve arrived. They went from being the highest offer of the approx 10 dealerships that I contacted to the absolute lowest - the swing was that big. In short - do not believe one single thing that this sales staff tells you. Pohanka, on the other hand (whose initial offer was slightly lower but was at least genuine and honest) simply took my keys, confirmed the condition of the car was in line with what we discussed, shook my hand and cut me a check. Unless you enjoy being misled, don’t value your time, and really enjoy frustration and dealing with rude and unprofessional people, don’t waste your time even calling these guys, and just go straight to Pohanka. More

Don’t believe anything they say on the phone - the story will change when you arrive. Bait and switch professionals, zero respect for your time will change when you arrive. Bait and switch professionals, zero respect for your time More

Buyer beware! Worst dealership experience of my life . Deserve zero stars. Stay away from this place! Worst dealership experience of my life . Deserve zero stars. Stay away from this place! More

Great! !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously demonstrating its impressive features. I was thoroughly impressed--so much so that I decided then and there that the Trax was the vehicle for me. If you're looking for a new vehicle please go see Darreus at Jim McKay in Fairfax, Virginia. More

These guys are my speed. Apple pie and LT1 Chevrolet. They took care of my Inspection and enissions...and gave me some insight about why my stereo kept cutting in and out. So Apple pie and LT1 Chevrolet. They took care of my Inspection and enissions...and gave me some insight about why my stereo kept cutting in and out. Some stereo place used electrical tape on my existing wiring harness instead of solder and shrink wrap. I dont wznt to go bsck there so they gave me a quote. They said if there was anything they could do for me just come on by. They made me feel at home. Charter, Robert, and the other service writers were all joking around (when appropriate). This is my Dealer. More

Sometimes dealers are just the perfect fit. These guys (Charter and Robert...among many) are fantastic. Now for insurance reasons I am not allowed in the dealer repair bay. But I was allowed a These guys (Charter and Robert...among many) are fantastic. Now for insurance reasons I am not allowed in the dealer repair bay. But I was allowed a limited inspecsmriom premises. Robert the electrical specialist would like this SMO. More

this dealership is a scam. Alex Vasquez, Andrew Helvie, Emma Smith, said my loan was approved by GLS and took the money I put down. on my way to pick up the vehicle they said m Alex Vasquez, Andrew Helvie, Emma Smith, said my loan was approved by GLS and took the money I put down. on my way to pick up the vehicle they said my loan wasn’t approved and they keeping my down payment anyway. They also falsified insurance documents to Global Lending service in my name. They don’t answer my phone calls, or texts. And now I have to file with Virginia courts to get my money back… do not buy from here they are scammers. More

I had my car transferred to Jim McKay where it was repaired without incident in 6 to 7 business days. They completely fixed shoddy wiring done by a third party along with 20 hrs of electrical repairs. repaired without incident in 6 to 7 business days. They completely fixed shoddy wiring done by a third party along with 20 hrs of electrical repairs. Jim Mckay is now the only dealer that will service my car from now on. It is concerning that the dealer whom I bought my car from did everything they could to let it sit and rot. It sat for 4 months because they had an issue with my insurance company. Jim Mckay really worked hard to get my car done, w/o any delay's. They provided great service and they fixed it faster than I thought possible. Thank you Charter for your honesty; and checking out was smooth and painless. A++ More

Where to start with this one. I drove 6 hours to buy a car. Price started at around $26,000 and after being lied to about the bank requiring add-ons price was around $33,000. The I drove 6 hours to buy a car. Price started at around $26,000 and after being lied to about the bank requiring add-ons price was around $33,000. The car isn’t in good shape and I was sent home without a charger. The car was still in the other persons name so I almost couldn’t charge the car to get home. I’ve received a refund on one of the add-ons I was forced to take but I’m still out $1,000. I’ve been trying to reach out for several days now with no response. So I guess I’ll be finding someone to help with getting that back. Be aware of the bad salesman ship here! More