Jim Marsh Kia

Do Not Buy A Car From Jim Marsh Kia! I bought a new car from Jim Marsh Kia back in Nov. I negotiated a price (not monthly payment) for the car that I was happy with. Ahmed (on of the sa I bought a new car from Jim Marsh Kia back in Nov. I negotiated a price (not monthly payment) for the car that I was happy with. Ahmed (on of the sales manager) spent an hour trying to sell me a warranty, and even printed a sales receipt showing me the cost. (of course the monthly payment went up) I explained that I didn't want a warranty. He then printed the receipt that he claims I agreed to. He tells me to initial here and sign here. (He doesn't bother going threw the contract with me) I asked what was this $1,465.00 for? (It wasn't on the first receipt.) He said, "That's what you agreed to. You didn't want the warranty, so that's what you agreed to!" Instead of looking at the final cost, I looked at the monthly payment. (it was the same) I signed the form, not knowing that it was not the primary agreement. (I should know better) When I got home, I looked at ALL the paper work. Sure enough, the $1,465.00 was for a "Polysteel" kit/warranty and nitro. (non-cancelable) I contacted Jim Marsh Kia the next morning, and was told to come in the next day to talk to Ahmed. I tried to get the $1465.00 back, and even tried to return the car. They said all they could do was give me a 3yr maintenance package. If that wasn't enough... Warren (Sales Manager) told me he would pay for the registration. I never got it. The window tint was torn when I bought the car. They said they would fix it. I had to take it back twice, and it still has bubbles in the tint. On top of all that, I found out my NEW car doesn't have a SPARE TIRE! Over the next few months I tried contacting different people to get my money back, spare tire, or even the registration fee. I made approximately 20 calls to Jim Marsh Kia, and they all said they would call me back. Only 2 people called me back. (One was to tell me he is no longer a manager, but he would pass on the information.) I tried twice to make an appointment with the GM. They never would make an appointment. They said I could leave a message, or next time I'm there I could just ask for him. He didn't respond to my 1st message. On two different occasions I asked for him, but he was not in yet. I left messages both times. He finally called me the last time, but I wasn't home. I was still driving home from the dealership. Once home, I called him back, and left another message. No return phone call. I tried making another appointment. I was told by Kristina (I believe she is his secretary) that I would have an appointment with her, and she will cancel the warranty. I went to the appointment to be told the warranty could not be canceled. The only thing she could do was give me a "good will" amount of $300.00. I tried again to get a spare tire, but she said they couldn't do that. I could use the money to purchase the spare tire. I took the money and RAN!!!! I would NEVER recommend Jim Marsh Kia to anyone!!! More

Leadership failure at Jim Marsh Kia. After trying to get issues resolved through traditional methods, phone calls, visits, I took to social media to voice my final concerns. Received a r After trying to get issues resolved through traditional methods, phone calls, visits, I took to social media to voice my final concerns. Received a reply to my concerns from the GM, Allen Yarborough. An invitation to speak directly with him. Long story short, Mr. Yarborough has some serious anger issues. He was extremely angry I had the audacity to call Kia Consumer Affairs when he wouldn't return my calls (mind you, we hadn't yet spoke, and he asked me to call him). This man is a bully, pure and simple. I went to his office with an idea and he shouted at me, constantly interrupting. This man is a dinosaur. He had a golden opportunity to move me from a detractor to at least someone with a more passive opinion. Heck, had he ever tried to act like he had the smallest interest in helping rather than leading with his anger I might have even become a promoter. I love my car, I think my sales guy Warren was a nice enough guy. But their back end, their TCB skills, and their leadership is horrible. More

POOR CUSTOMER SERVICE FROM MR MARSH HIM SELF TO THE BODYSHOP I TOOK MY JEEP TO JIM MARSH BODY SHOP TO GET A QUOTE FOR MY AAA INSURANCE COMPANY TO ONLY BE TREATED LIKE CRAP ! AFTER I WAS TOLD THEY COULD PAINT THE I TOOK MY JEEP TO JIM MARSH BODY SHOP TO GET A QUOTE FOR MY AAA INSURANCE COMPANY TO ONLY BE TREATED LIKE CRAP ! AFTER I WAS TOLD THEY COULD PAINT THE REAR DOOR WHILE I KEPT MY CAR TILL THE DAY OF INSTALL SO I WOULD NOT NEED A RENTAL ! THE NEXT DAY WAS EVEN WORSE THE SHOP EMPLOYEE WAS RUDE AGAIN ! SO THEN I CONTACTED MR MARSH DIRECT AND EXPLAINED MY PROBLEM WITH HIS EMPLOYEE AT HIS BODY SHOP MR MARSH ADVISE ME HE PERSONAL WOULD LOOK INTO MY MATTER AND CONTACT ME BACK GUESS WHAT ITS BEEN OVER 3 WEEKS AND NOT EVEN A RETURNED PHONE CALL OR A EMAIL OR A TEXT OR EVEN SMOKE SIGNALS! I AM VERY DISAPPOINTED IN MR MARSH AND HIS BODY SHOP. ALL I CAN SAY IS THE WAY THE OWNER OR BOSS TREAT A CUSTOMER IS THE WAY HIS OR THEIR EMPLOYEE'S WILL TREAT CUSTOMERS BECAUSE THAT IS THE WAY THEY SEE THE OWNER OR BOSS TREAT CUSTOMERS ! I HAVE LIVED IN LAS VEGAS 49 YEARS AND HAVE NEVER BEEN TREAT SO POORLY BY A CAR DEALERSHIP ! JUST KNOW I WILL TELL EVERYBODY THE WAY I WAS TREATED AT YOUR DEALERSHIP AND ILL NEVER BUY A CAR FROM YOU ! JUST THINK IF I HAD BOUGHT A CAR WITH YOUR CUSTOMER SERVICE OR LACK OF CUSTOMER SERVICE I WOULD MOSTLY SELL THE CAR RATHER THAN DEAL YOUR EMPLOYEE'S AND OR CUSTOMER SERVICE ! More

I brought my car into service here after it only having 35,000 miles. It was having issues with the transmission. I left it with the dealer on Saturday. The advisor Todd told me that if it might have to st 35,000 miles. It was having issues with the transmission. I left it with the dealer on Saturday. The advisor Todd told me that if it might have to stay until Monday. I told him I needed the car to get to work. He said he would call me if it was going to have to stay until Monday. Never heard from him called to find out that they closed at 2pm. Tried calling many times Monday morning at 7:15 when they opened at 7 and the recording kept saying they were closed. I finally found a ride up there to hear that my car was in with the transmission guy. That they were waiting to hear from Kia engineering. They would not give me a rental or loaners because Kia doesn’t’t offer that. Then they offered me to drive my own car and they would car me when they heard back from Kia engineering. I didn't hear back from them so on Wednesday I called Kia customer service and they told me that would contact the dealership and let me know. On Thursday I called Todd and left him a message and never heard back from him. I then called the service manager Bryan and left him a message and never heard back from him. I then finally heard back from Kia customer service at 3pm on Friday. They told me that the dealership was waiting for me to bring the car back so that they could find out what is wrong with it. Also that if I wanted a rental car I would have to be at the dealership. I then left work early to drive 30 minutes to the dealership. When I got there they again told me that they don't offer rental cars unless I paid for it. I called customer service back and they spoke with the dealership and then they told me that they were going to contact their district manager. They came out about 15 minutes later saying that they would not approve it because they had enough time to look at it. Then Todd tried telling me that I didn't bring it into the dealership until 1pm on Saturday when I actually have to witnesses that picked me up from the dealership at 745 am. Then Todd told me that he never said he was waiting to hear back from Kia. Now after leaving it there all day they called me at 3pm and told me that its having an issue with the transmission and that they are almost sure that they will have to replace the transmission, but before the determine that I have to pay 189 dollars to have the transmission serviced. But that can’t guarantee me that is the problem. They will also not refund my money if that doesn't solve the problem. They don't want to help me and they dint want to fix my car when it is clearly a problem that should be fixed by the warranty. I would not recommend this dealership to anyone for service. I can’t comment on the sales department but SERVICE DEPARTMENT IS TERRIBLE. All I wanted was my car to be fixed after I purchased it new from Kia or give me transportation so I can get to and from work. More