Jim Marsh Kia

LAST VIST THE ONLY THING THAT I DID NOT APPRECIATE WAS ONE OF THE SALEMEN COMING OVER TO THE WAITING ROOM AND SAYING "MS SORELLE I NEED TO TALK WITH YOU ABOUT Y THE ONLY THING THAT I DID NOT APPRECIATE WAS ONE OF THE SALEMEN COMING OVER TO THE WAITING ROOM AND SAYING "MS SORELLE I NEED TO TALK WITH YOU ABOUT YOUR CAR." THINKING SOMETHING WAS WRONG I WENT WITH HIM. HE HAS ME SIT DOWN THEN BEGINS TALKING ABOUT THE % FOR LOANS ETC AND WOULDN'T I LIKE TO TRADE IN MY USED VEHICLE....SO I SAY I DID NOT BUY A USED VEHICLE, I HAVE A BRAND NEW VEHICLE, I HAVE NO REASON TO TRADE IT IN. I GOT UP AND LEFT. IF I WANT TO BUY SOMETHING I WILL APPROACH THEM, NOT THEM TO ME. More

Great salesperson My salesperson was so knowledgable about my vehicle and answered all my questions. I feel like I got a fair deal on my new car and decent financing. My salesperson was so knowledgable about my vehicle and answered all my questions. I feel like I got a fair deal on my new car and decent financing. More

Changing th oil Thank you for changing my oil even though I didn't an appointment but you guys help me to make it happen. You the best once again thank you Thank you for changing my oil even though I didn't an appointment but you guys help me to make it happen. You the best once again thank you More

No Respect I will admit they were very nice and seemed very honest at first, the day of the sale everything is always good. It's what happen after is when you se I will admit they were very nice and seemed very honest at first, the day of the sale everything is always good. It's what happen after is when you see peoples true colors. I originally went in to support my wife in buying her a new car, which did not work out. They insisted on me trying to get a new car and guaranteed that they could get me into one even though I was not looking for one. I am currently working on my credit and I was very upfront and honest about my situation but they insisted. They also Guaranteed that they are not like any other dealership, once they get you a deal and you drive off they never call you to return the car or reverse the deal. They assured this never happens and just continued to fill my family with what turned out to be false hope. So of course the opposite happen. After having the car for almost 2 weeks they called me in to say they had a great offer for me and to come in right away because it needed to be done that day. So I come in and they tell me that they could not get the deal to go through and they could not come up with a reason as to why. They originally tried to blame me, the person who did not ask for a deal in the first place, and accused me of giving them a different salary amount then what I actually made. I asked them to show me the paperwork and they could not, and advised they had no idea as to why this happen. OK, things happen and I can understand that. They just were not upfront about it, and then tried to blame me and then did not care to even try to work anything out or nothing at all. The way it was handled was so disrespectful and humiliating. I even recieved a congratulations call, I recieved a thank you letter and survey from them and I recieved another letter stating they have 3 days left in the month and will do any and everything to get me in a car. Which was wierd because I just bought one. I don't see how they can be great and friendly and learn about someones family and situation and then after you make your sell treat them like dirt. It was probably one of the worst experiences i have ever been through. Dont get me wrong, I understand me not getting approved was my fault and me having to work on my credit. Which ius why I did not want to try to get a car in the first place. Its the way i was handled and treated during and after was disrespectful and will stick with me for life. I dont like putting bad reviews on anyone but this experience effected me and my family and I felt I had to share my experience. More

My experience. The service department is awesome! Always takes care of my car as quickly as possible & I have never had an issue. I enjoy the service department. But The service department is awesome! Always takes care of my car as quickly as possible & I have never had an issue. I enjoy the service department. But I do not like Jim Marsh as a car dealer, which makes me hesitant to want to bring my car into service there. More

Kia Soul, our new vehicle. All went well and smooth. Matt and Mike both did a great job. No one was pushy, We think Matt is an awesome sales person and Mike does a great job mak All went well and smooth. Matt and Mike both did a great job. No one was pushy, We think Matt is an awesome sales person and Mike does a great job making sure you understand everything about your vehicle. More

Courteous, Friendly, Professional Great experience from start to finish. Always clearly understood my needs and expectations. My lease of an Optima EX went smoothly with little time Great experience from start to finish. Always clearly understood my needs and expectations. My lease of an Optima EX went smoothly with little time wasted on trivia. After dropping off my old leased vehicle, Perry was gracious in offering to pick me up and take us down the road to Jim Marsh Kia. Overall great experience and look forward to many subsequent leases of these great vehicles. joe cooney More

Great Service My vehicle was in your body shop with two different claims. Aricelli Was absolutely FANTASTIC. She worked with me on both claims and had all informa My vehicle was in your body shop with two different claims. Aricelli Was absolutely FANTASTIC. She worked with me on both claims and had all information available whenever I contacted her. One of the claims had a delay in approval and she provided all information concerning her contacts with the other parties insurance company. I also contacted them and as if by magic with a veiled threat of insurance commission complaint an approval was received by you the next day. Whatever aricelli is being paid, she is underpaid. She has been a wonderful customer service person. Thank You. More

Oil Change The work was completed promptly and I received a call that my car was ready long before I expected it to be done. Very satisfied with the service I r The work was completed promptly and I received a call that my car was ready long before I expected it to be done. Very satisfied with the service I received. More

Awesome Service The team at Jim Marsh Kia always strive to satisfy every customer that comes through their doors. The service department is fantastic, always profess The team at Jim Marsh Kia always strive to satisfy every customer that comes through their doors. The service department is fantastic, always professional and willing to walk you through everything that your vehicle needs as well as the tasks they performed to ensure you're back on the road in a safe vehicle. It's worth it to drive back to this dealership for service instead of going to a regular mechanic. They treat you like family. More