Jim Marsh Kia

Fast, friendly experience This was my first time at Jim Marsh KIA. Ron treated me great and was very knowledgeable about the Stinger I was looking at. They had me out of there This was my first time at Jim Marsh KIA. Ron treated me great and was very knowledgeable about the Stinger I was looking at. They had me out of there with a good price for my new car and trade in without all the waiting and hassle. More

No mention of the cons Made an appointment and traveled to them to see a car which was listed on Autotrader for almost $19000. Turned out the car was reeking of tobacco smok Made an appointment and traveled to them to see a car which was listed on Autotrader for almost $19000. Turned out the car was reeking of tobacco smoke which they had tried to conceal with cheap deodorizer strips. Sales manager then GUARANTEED this stink could be removed with an "enzyme machine", but they would only do that if they could do a HARD credit hit first (even though I knew my exact credit score). Obviously they do this to harm the customers credit rating so limit their financing strength if they then go to a competing dealership. I investigated this "enzyme machine" technique further (he probably meant an ozone machine), and it turns out not even the best detailing companies would ever promise they can get rid of smell of this type, using either ozone machines or enzyme sprays. Tobacco smoke creates residue meaning the smell would come back even if it goes away temporarily. I am disappointed Jim Marsh did not list the cons in the ad. So customer, be aware; if you dont discover the cons yourself, you may never know about them. Sure, if my nose wasnt good it wouldnt have been a problem to me personally, although it would still have been a problem for passengers and second hand value. This is the reason why we should buy from private sellers instead - they may not always be honest either, but at least they do not overprice. More

Mr. Twist Approachable and accessible to all our questions. Although skeptical his professionalism engaged our knowledge of the Niro. Steph and Clyde admire Approachable and accessible to all our questions. Although skeptical his professionalism engaged our knowledge of the Niro. Steph and Clyde admire Mr. Twist We love our Niro great car. More

Don't do it, you will regret it! Finally figured out how Jim marsh Kia was able to get my financing through about 2 years ago when I bought my jeep from them.... Not only did they cut Finally figured out how Jim marsh Kia was able to get my financing through about 2 years ago when I bought my jeep from them.... Not only did they cut my warranty down to 2 years from 3, which they told me upfront about and I was ok with it. But they cut of my gap insurance from the deal. Without informing me or most likely because they didn't know because they had me come in so many times to resign paperwork that they just were oblivious and they had shuffled the paperwork through so many people they just lost sight of it all. Nonetheless, this incompetence on there end and there willingness to do anything possible on there end to get the deal through from there end has left me without gap insurance coverage after my insurance company just declared the jeep a total loss. With all this said and brought forward I urge all friends, family and anyone to NOT purchase any vehicle from this shady dealership ever again! More

Fantastic My husband and I went in looking for a new car expecting just to look and price them. The sales person was outstanding. Todd Allen was extremely knowl My husband and I went in looking for a new car expecting just to look and price them. The sales person was outstanding. Todd Allen was extremely knowledgeable about the vehicle and it's advantages over other makes and models. Thank you so much. We love it. More

new car purchase easy to buy no hassle very good sellers and dealers # 1 in all areas as far as i am conserned service was not any problem which surprised me everyone easy to buy no hassle very good sellers and dealers # 1 in all areas as far as i am conserned service was not any problem which surprised me everyone was very helpful More

vehicle service staff is excellent! Whenever I bring my vehicle in for service the staff is always excellent and very informative with any questions I may have and honest with any extra Whenever I bring my vehicle in for service the staff is always excellent and very informative with any questions I may have and honest with any extra service to be done on my vehicle. More

Always the best In 10 years of taking my Jeep to JM, I never had a bad experience. Always honest with me and the situation at hand. If it does not need fixin' they le In 10 years of taking my Jeep to JM, I never had a bad experience. Always honest with me and the situation at hand. If it does not need fixin' they leave it alone. Other dealerships will try to take advantage. I cannot remember the employee's name I dealt with but he was great. He did say that he had just arrived at that position at Jim Marsh. More

They know how to give more than what you expect. 15,000 mile service and a sunroof complication was solved by Todd Gerstenberger. The car service was just what we expected. But the big thing was To 15,000 mile service and a sunroof complication was solved by Todd Gerstenberger. The car service was just what we expected. But the big thing was Todd getting the info to submit a claim to KIA for a sunroof that broke on a trip. More

Helpful and accommodating and friendly. Will definitely recommend to friends and family. Todd worked extra hard to ensure we found the vehicle we were looking for to fit our and friendly. Will definitely recommend to friends and family. Todd worked extra hard to ensure we found the vehicle we were looking for to fit our budget. He was very patient with us. Thank you! More