Jim Marsh Kia

My new car! Thank you all, especially Ray, for getting me into another Kia. I drove my last one for 11 years and plan to do the same with this one! Thank you all, especially Ray, for getting me into another Kia. I drove my last one for 11 years and plan to do the same with this one! More

Horrible I purchased a vehicle in May 2015 just to have my life in jeopardy 2yrs later. Due to Jim Marsh not doing a recall and pushing me away. This experienc I purchased a vehicle in May 2015 just to have my life in jeopardy 2yrs later. Due to Jim Marsh not doing a recall and pushing me away. This experience was the biggest mistake of my life they never fixed my car, lied over and over and sold my car without my permission I hate this place.I wish I could rate lower than 1. They cost me thousands of dollars and owe me thousands of dollars ..Pure scam artist do not go here. More

Wonderful, quick and very nice people My experience buying my Kia Soul was a wonderful experience!! There was not a lot of haggling with pricing and the staff is nice and knowledgeable! Ro My experience buying my Kia Soul was a wonderful experience!! There was not a lot of haggling with pricing and the staff is nice and knowledgeable! Rodger was my Salesman and he was AWESOME and knowledgeable with my purchase. Way to go!! More

Great Experience Mike Phelps was the absolute best. I had a complex situation, that he and Carlos were able to push thru and get me driving away! Mike Phelps was the absolute best. I had a complex situation, that he and Carlos were able to push thru and get me driving away! More

Amazing Experience and Great Staff! Walking into Jim Marsh Kia was a breath of fresh air! After having a negative experience at a different car dealership earlier in the week we were hes Walking into Jim Marsh Kia was a breath of fresh air! After having a negative experience at a different car dealership earlier in the week we were hesitant to continue the car buying process, but Michael Phelps greated us immediately upon arrival and was incredibly friendly and attentive. After a quick discussion, we were able to test drive the vehicle of interest with no hassle. It was very apparent that Mike and his team valued our business and were most concerned with getting us the car we wanted at the price we wanted. The team listened to our concerns and worked with us in detail to get down to our price point, all in a very low-pressure situation. They also have an adorable Cockatiel bird named Oliver in the lobby that is incredibly enjoyable to watch as the time passes! Mike made sure we understood every part of the negotiation process and went above and beyond to get us into our dream car! Financing was a breeze, Sean was incredible and explained everything in easy to understand terms. They even helped us pair our phones to the car and review all the electronic features before leaving the lot! The atmosphere was low-pressure, friendly, and you can really feel that they value your business. 10/10 would buy a car from Michael and his team again, and highly suggest you go check them out if you’re in the market! More

Bought a car Ray our salesman was helpful, he showed us a variety of vehicles based on what we wanted. The staff was patient with us as we could not decide on what Ray our salesman was helpful, he showed us a variety of vehicles based on what we wanted. The staff was patient with us as we could not decide on what we wanted yet. We later returned to make a purchase. More

Just a very easy experience Simply a great experience in purchasing a vehicle without pressure. The entire team made sure my needs we're met very well. Staff was very efficient Simply a great experience in purchasing a vehicle without pressure. The entire team made sure my needs we're met very well. Staff was very efficient ensuing a smooth process all the way from selection through the contracting process. I left with no real questions, and satisfied with the service. More

Nightmare My 20 year old daughter purchased her first car from them in August 2018. We live in Alaska so were not able to go help her. She assured us she had My 20 year old daughter purchased her first car from them in August 2018. We live in Alaska so were not able to go help her. She assured us she had it all figured out.......She purchased the car at full sticker price and they talked her into Gap insurance and a service contract. Adding an additional 3,200 on to the car. The lender (Wells Fargo) allowed her to finance the car for more than it even appraised for! Long story short she could not afford the car and working with the lender we found out that the dealership Jim Marsh Kia had to take off the GAP insurance and the Service contract as required by law if requested. Once we requested they refund to the lender we started getting the run around. Krista at Jim Marsh stated that they paid the taxes in WY for the car which was near the value of the GAP and Service contract, of which they could not produce any proof of and I have NEVER heard of before. It has now been 4 months since we requested the refund to the Lender for the GAP and Service Contract and they will not return calls. We are waiting until those are reimbursed by the lender to sell the car at a loss to get her out from under it. Bottom line know what you are doing if you go into that place because they will try to screw you out of every dime you have. This issue is STILL not resolved. My daughter made a mistake by being talked into a car she could not afford. She is taking ownership and not defaulting on the loan but trying to get out of it. It would be nice if Jim Marsh would take some ownership and fulfill their responsibilities as outlined by law. Update Paid back GAP insurance....well part of it still shorted us $85.00. More

Awesome Amazing time at this dealership. I would recommend anyone looking for a new or used vehicle. To go to this dealership, the salesman were very nice and Amazing time at this dealership. I would recommend anyone looking for a new or used vehicle. To go to this dealership, the salesman were very nice and knowledgeable. More

GO WITH YOUR EYES OPEN Yes, Why would you come to Jim Marsh Kia? A moment of insanity perhaps? I bought a used 2013 Sonata and I have had nothing but recalls/campaigns o Yes, Why would you come to Jim Marsh Kia? A moment of insanity perhaps? I bought a used 2013 Sonata and I have had nothing but recalls/campaigns on it, and come to find out this year had loads of problems, from engines locking up, to steering problems, etc. I should had suspected, I was about to be taken when they were going to charge me $4,000 more window sticker than vehicle was worth, thank god Bank would not approve it for that high amount, Then they told me how much they had done to the vehicle, etc But later I come to find out loads of recalls were never done on the vehicle while they had it and some were serious, i.e engine may lock up etc, But when I did get it to Hyundai, all they did was some computer stuff and changed the oil, so the warranty on the engine is extended until what 120,000 miles, knowing that it is not will it lock up and leave me stranded, because it will, But when will it happen, So I suggest anyone who buys a used Kia/Hyundai with these motors 2.4 etc check for motor recall then steer clear. I do a lot of driving now I don't feel safe in the vehicle knowing, I may get stranded, and yes, I had to take it in to dealership for another campaign . 2/04/2019 They just wanted to sell a vehicle not caring if it would be reliable, I bet Marsh would not put his daughter in a vehicle like this, and that is the whole thing, all the commercials in world mean nothing if you scamming people and no vehicle on that lot should be sold to no customer if he would not put his own family in the same vehicle, Just be sure you wear your boots when you go in because it will get deep quick... If their mouth is open, you just been lied too and/or misled.. More