Jim Marsh Kia

Good, reliable service There wasn't a long wait in line once the service center was open. The actual cost was even less than the estimate, a pleasant surprise. The ony negat There wasn't a long wait in line once the service center was open. The actual cost was even less than the estimate, a pleasant surprise. The ony negative is that it took almost an hour longer than expected, but at least the staff kept me informed on the status. More

Service department quickly resolved issue with the key bob not working on my car. Brett Atkinson was helpful and took the time to explain why it wasn’t working bob not working on my car. Brett Atkinson was helpful and took the time to explain why it wasn’t working More

Excellent customer service by Brett. Kept me informed every step of the way and made sure all issues were resolved before my pick up time. every step of the way and made sure all issues were resolved before my pick up time. More

experience Love this place and all of you. Love my new Kia Soul.I will recommend you to everyone..this is my second brand new Soul..ty very much Love this place and all of you. Love my new Kia Soul.I will recommend you to everyone..this is my second brand new Soul..ty very much More

Friendly! Amazing! The entire staff a Jim Marsh Kia Body Shop is super friendly and helpful. My car was done when they said it would be done. The entire staff a Jim Marsh Kia Body Shop is super friendly and helpful. My car was done when they said it would be done. More

Service Department is Amazing We took our Sedona in for service on both sliding doors. Brett took care of us from start to finish, keeping us informed of what was happening with ou We took our Sedona in for service on both sliding doors. Brett took care of us from start to finish, keeping us informed of what was happening with our vehicle. Jim Marsh Kia has one of the nicest service departments we’ve ever encountered and that’s why we are return clients. More

Excellent service! Very professional. Helped a lot! Thank you! I really appreciated Brett's thoroughness and understanding. He is a gem - don't let him go. Very professional. Helped a lot! Thank you! I really appreciated Brett's thoroughness and understanding. He is a gem - don't let him go. More

Cash is GREAT I went just to see about upgrading to a newer Optima and ended up leaving with a Stinger! Oh my gawd! That car sells itself. If you sit in it, you’re I went just to see about upgrading to a newer Optima and ended up leaving with a Stinger! Oh my gawd! That car sells itself. If you sit in it, you’re going to buy it. Cash was so great though. Even though I said “oh my gawd” about 48 times while going through the process, Cash was very calming. Plus he’s super knowledgeable about the car. If he’s still there when I need a new one in 3 years, he’s got my sale! More

Tire issue Spoke to the general manager about dangerously over inflated tires on our brand new Kia Stinger just purchased 10 days ago. Tires were inflated to 5 Spoke to the general manager about dangerously over inflated tires on our brand new Kia Stinger just purchased 10 days ago. Tires were inflated to 58 psi. Recommendation for tire inflation on the Kia stinger front 36 rear 39 When I found out I had been driving around with tires inflated to this pressure I was not happy. Then my next thought was how many other Kias are being shipped to the dealership with tires inflated to that pressure? This issue needs to be addressed. After speaking to the general manager I feel very confident that the tire pressure will be checked on every car. Karen S. More

Recall My 2019 Optima was brought in for a recall. Although I did not have an appointment Cynthia was there to greet me even before I was out of my car. She My 2019 Optima was brought in for a recall. Although I did not have an appointment Cynthia was there to greet me even before I was out of my car. She told me they could do the work right now. She said it would take between 1.5-2 hours. I waited for it and it was finished in about 1 1/2 hours. She looked for me when it was finished. The car was also washed. The whole process was handled in a professional manner. More