Jim Marsh Kia

TRYING TO GET SERVICE ON MY KIA. NO ONE CALLS YOU BACK OR ANSWERS THE PHONE. IM SORRY I BOUGHT A KIA . ANSWERS THE PHONE. IM SORRY I BOUGHT A KIA . More

I’ve been going to Jim Marsh KIA for years with my last two KIA’s and I’ve always received excellent service. Special xxxxxxto Todd who always goes over what type of service I need and doesn’t oversell whe two KIA’s and I’ve always received excellent service. Special xxxxxxto Todd who always goes over what type of service I need and doesn’t oversell when I think I need more. Nice waiting area with comfortable seating, T.V. and wi-fi. Will definitely stick with Jim Marsh when I am ready to buy a new KIA More

Went in during their "Sales Event". They made us wait 5 hours and we told them we were leaving. They said they could put me in a new car and lower my payment. Did neither--payment was same as what I pay n hours and we told them we were leaving. They said they could put me in a new car and lower my payment. Did neither--payment was same as what I pay now. My car has very low milage and he would not show me what the trade-in value was they were giving me. So I chose not to do it. Second - recall notice - made appt and had to cancel due to family emergency. Called for 2 months to get another appt. (talked to Jim Marsh himself about the service dept. NOT calling me back. Finally got car in past Tuesday. Did 2 recalls and I left. Came home and went right in house. Next day, I went out to go to doctor's appt. and noticed a scratch on my passenger side mirror from back bottom all the way to front. I called and they had me bring it in and looked at it. The service person is rude and egotistical and told me he'd call me because he had to look at their video tapes to see if it happened there. Over a week later, no call from him either way. It was not on the car when I took it in and we have never had issues at our residence of auto damage. My sister's vehicle sits right next to mine and her's wasn't touched. So I am left to have this repaired myself. Between the issue with trading car and their sales dept. I will NOT go back to this dealership. If my car needs service for a recall, etc. I will go to another Kia Dealer in my area. I plan on writing a letter detailing all of this to Jim Marsh - it is his dealership and he needs to know this. This was not the first time the service person was rude and treated me like an idiot. Done with this place. More

excellent service and attention. They worked in the best way to help us. We have visited other places and in short I would gladly return. Thank you Ron "Cash" Twist For his excellent service, My wife and I way to help us. We have visited other places and in short I would gladly return. Thank you Ron "Cash" Twist For his excellent service, My wife and I felt like we were with a friend Let's hope it's not the last time to see each other and every now and then we will stop by just to say hello. Thanks a thousand thanks More

Return customer due to the no stress buying experience, the friendliness of the staff and the fact that I truly enjoy the KIA brand. the friendliness of the staff and the fact that I truly enjoy the KIA brand. More

Gino helped me on my sale of my Kia very personable explains the sale very well and had a few laughs about are dirt bike days thank you Gino your awesome explains the sale very well and had a few laughs about are dirt bike days thank you Gino your awesome More

I brought my 1st brand new car from Kia the sales man was Gino he was great and knowledgeable about my new vehicle he called and check on my after purchase and I continue to speak with him and work with him Gino he was great and knowledgeable about my new vehicle he called and check on my after purchase and I continue to speak with him and work with him for any of my car needs I highly recommend them always thank you again Gino More

Great attentive staff that take care of you & the interior of the building is actually really cool. interior of the building is actually really cool. More

Courteous staff , friendly, knowledgeable and an overall pleasure to deal with. Would highly recommend to anyone looking for hassle free auto buying experience. pleasure to deal with. Would highly recommend to anyone looking for hassle free auto buying experience. More

Jeff is very professional. He is very pleasant to work with. They found the leak. with. They found the leak. More