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Jim Marsh Kia
Las Vegas, NV
759 Reviews
Why Should Drivers in the Las Vegas, Henderson, North Las Vegas, Pahrump, and St. George Areas Choose Jim Marsh Kia?
Of course, there are many reasons, but perhaps the most important is the incredible service we offer. From taking our time to ensure our customers have the best car buying experience when choosing a new Kia model or a pre-owned vehicle, to making sure each of our clients obtain the car loan and Kia lease that he/she is most comfortable with, our commitment to you is unsurpassed.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Showing 759 reviews
May 13, 2022
My Kia Optima’s Hybrid system shut down on the freeway during rush hour. After “limping” into Jim Marsh Kia, where I purchased the vehicle, I left the keys in the after hours box and heard from no one unt during rush hour. After “limping” into Jim Marsh Kia, where I purchased the vehicle, I left the keys in the after hours box and heard from no one until I called 2 days later. The Receptionist couldn’t connect me because she was “too busy” and asked that I call back later. A week later, I got into contact with my Service Advisor, Todd Gerstenberger, who told me he tried to call me earlier…No missed calls. I was informed a Kia engineer was looking at my vehicle because there were no leads his Techs had on why the Hybrid system shut down. No communication until another week had passed when Todd told me my car’s system was reset and I could come pick it up, however, he informed me that he thought it was a temporary fix and the car would be back. When picking up my vehicle, I checked in with Todd, and informed me that my keys were with the Cashier. I asked if there was a charge and he responded by asking me “ did I tell you there was a charge?”…just what I want hear when I’m told to come pick up my kinda fixed car. After picking up my keys, I asked about the Warranty and he accused me of asking him to commit fraud, I’m putting his family at risk by expecting him to come out of pocket for $7-8K…bizarre!! I took the keys, sold the car to CarMax the next day, as I have no confidence that this won’t happen again…the Advisor essentially told me to expect another breakdown and that my battle is now with Corporate. It’s too bad, because I attempted to stay with a local dealer. My kids were students of Ms Marsh’s years ago, I’m a lifelong local, and I was treated like absolute crap by a Transplant…needless to say, no more Kia business, no more Jim Marsh business. More
by Johnsma1313
Employees Worked With
Todd Gerstenberger
April 18, 2022
Jesse “Magic” Martinez and Gino in Finance were absolutely fantastic! Their customer service was beyond expectations. Best car buying experience I’ve ever had. I recommend Jim Marsh Kia and the bes absolutely fantastic! Their customer service was beyond expectations. Best car buying experience I’ve ever had. I recommend Jim Marsh Kia and the best salesman Jesse Martinez to all! Efficient, honest and just overall nice people! If I could give 10 stars I definitely would! More
by ArianCP
April 14, 2022
Jesse “Magic” was hands down the best salesman I have ever dealt with. His professionalism along with his ability to bring joy to his customers is above and beyond. Me and my wife’s experience at Jim Mar ever dealt with. His professionalism along with his ability to bring joy to his customers is above and beyond. Me and my wife’s experience at Jim Marsh because of Jesse is the reason we will keep coming back there. More
by Teefortin01
March 31, 2022
I purchased my second vehicle from Jim Marsh Kia, our salesman, Jessie, is the best sales person I have ever dealt with. The service was top notch and an unheard of two hours in and out with our new car salesman, Jessie, is the best sales person I have ever dealt with. The service was top notch and an unheard of two hours in and out with our new car! Jessie even called a few days after to make sure that we and the car were doing well. GREAT and AMAZING customer service. I will be purchasing all my future vehicles from Jim Marsh Kia with Jessie as my salesman. Oh, and I will make sure to refer Jessie to all my friends who are looking for a new vehicle… did I mention the entertainment? Jessie is amazing at card tricks! Make sure if you stop in to have him show you. Thank you Jessie for making our purchase easy and entertaining, not to mention very fast and efficient. More
by EscuadroOhana
Employees Worked With
Jesse "Magic" Martinez
