Jim Marsh Kia

I was very disappointed in how their business model was to show you how many discounts and write-off they were willing to provide you so they could claim you are being treated "special". But the MSRP quote to show you how many discounts and write-off they were willing to provide you so they could claim you are being treated "special". But the MSRP quoted was increased by more than all those discounts and when challenged why the MSPR quote is so high, they claim that is what the market is at but on line and talking to Findley Kia, that response is again misleading on Jim Marsh Kia's part. The trade-in offer for my 2018 Kia Nero hybrid was much lower than the other sales manager was offering the previous week when he was trying to have me upgrade with the promise he could likely lower the monthly payments. It became clear this was all part of a business model that is not straight forward and covered with deception and diversions to cover the actual cost they would like you to pay rather than 1) this is our price to purchase the new vehicle 2) this is what we are willing to give for a trade in. Then the question, is that a reasonable offer to you rather than "well we started high because it is our business model and decrease from there trying to make you think we are really slashing our prices just for you, when the truth is, their efforts are not with integrity and lined with smoke and mirrors along the process. When I confronted them with the pricing decrepamcies and then stated that I was leaving, they held onto my car keys for another 20 minutes in order to give a General Sales manager a chance to share more smoke and mirrors rather than explain the real reason for starting with such a high MSRP. They finally gave me my keys after finding an office Manger and requesting I not be held hostage via my car keys. The General Manager still continued on for another 10 minutes until I finally excused myself and departed. A very unpleasant and uncomfortable experience for me that I am sure Jim Marsh himself would have been displeased with his sales staff. They had a sale and lost it. Don Col.Ret. More

We had a wonderful experience. Very attentive and got exactly what we needed from the time we walked in till the time we left. Very attentive and got exactly what we needed from the time we walked in till the time we left. More

Was a good experience he honest and did what he could to get us the best price get us the best price More

Jesse “Magic” was hands down the best salesman I have ever dealt with. His professionalism along with his ability to bring joy to his customers is above and beyond. Me and my wife’s experience at Jim Mar ever dealt with. His professionalism along with his ability to bring joy to his customers is above and beyond. Me and my wife’s experience at Jim Marsh because of Jesse is the reason we will keep coming back there. More

Totally knew ins and outs of financing. Great staff. Pops is the best! Bar none! Great staff. Pops is the best! Bar none! More

Very knowledgeable and great to work with. extremely friendly and great sense of humor. thank you. extremely friendly and great sense of humor. thank you. More

I purchased my second vehicle from Jim Marsh Kia, our salesman, Jessie, is the best sales person I have ever dealt with. The service was top notch and an unheard of two hours in and out with our new car salesman, Jessie, is the best sales person I have ever dealt with. The service was top notch and an unheard of two hours in and out with our new car! Jessie even called a few days after to make sure that we and the car were doing well. GREAT and AMAZING customer service. I will be purchasing all my future vehicles from Jim Marsh Kia with Jessie as my salesman. Oh, and I will make sure to refer Jessie to all my friends who are looking for a new vehicle… did I mention the entertainment? Jessie is amazing at card tricks! Make sure if you stop in to have him show you. Thank you Jessie for making our purchase easy and entertaining, not to mention very fast and efficient. More

I’ve gotten my last three vehicles from Jim Marsh and will continue to do so in the future, the entire staff treat me so well and Jim himself is so kind, I truly feel like family here will continue to do so in the future, the entire staff treat me so well and Jim himself is so kind, I truly feel like family here More

“Magic” Jesse is awesome. He listened and got exactly what we wanted. At the price we could afford. Thank you Jesse! He listened and got exactly what we wanted. At the price we could afford. Thank you Jesse! More