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Jim Marsh Kia
Las Vegas, NV
747 Reviews
Why Should Drivers in the Las Vegas, Paradise, Henderson and North Las Vegas Areas Choose Jim Marsh Kia?
Of course, there are many reasons, but perhaps the most important is the incredible service we offer. From taking our time to ensure our customers have the best car buying experience when choosing a new Kia model or a pre-owned vehicle, to making sure each of our clients obtain the car loan and Kia lease that he/she is most comfortable with, our commitment to you is unsurpassed.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 747 reviews
May 27, 2022
I was greeted within a reasonable period. After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they e After my service was completed the Service member sat down and went over everything that they did. All work was done to my satisfaction, and they even washed my car. More
by grandmady22
Employees Worked With
Service dept coordinator for check. I don't remember his name, but he was genuinely nice.
May 27, 2022
I had a brake job done on my Kia Sorento on May 17 2022 paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Ange paid over $600 to have them not tighten lug nuts on front wheels jeopardizing safety. Long story short, my daughter drove from Las Vegas to Los Angeles with wheels about to come off. They only have 5 lugs on each wheel with 4 of them on the front wheels not tightened, a tragic/fatal accident could have occurred. Thank God for His protection and the honoring of his word "No weapon formed against me or my family shall prosper" Highly dissatisfied! More
by reggiejeff
Employees Worked With
Service mgr.
May 25, 2022
Jesse was the absolute best. so helpful and I walked out beyond satisfied with his customer service. Thank you so much Jesse. Like Magic! so helpful and I walked out beyond satisfied with his customer service. Thank you so much Jesse. Like Magic! More
by Lusina56
Employees Worked With
May 24, 2022
Worst service department ever. Service representative Bailey argues and berates you. The man talked to me like I was his child. I'm at least twice his age. Then the manager Todd de Service representative Bailey argues and berates you. The man talked to me like I was his child. I'm at least twice his age. Then the manager Todd defends him and tells the me I'm out of line for yelling after Bailey says he's "doing me a favor for even letting me bring my car in without an appointment." 'll never go back to their dealership for service or to purchase. More
by iron450
Employees Worked With
Bailey. Todd.
May 22, 2022
They tried to rip me off. $6K less for my trade than other dealers. They wanted $18K and my 2021 Tesla3 for an EV-6. I went to Henderson Hyundai and made the deal for a better $6K less for my trade than other dealers. They wanted $18K and my 2021 Tesla3 for an EV-6. I went to Henderson Hyundai and made the deal for a better car, Ioniq 5 and $5500. More
by rwhamb
Employees Worked With
unknown
May 18, 2022
I went out to the dealer to " look " at a Stinger and ended up leasing a Scorpion. Jesse "Magic" Martinez was a outstanding salesman. I found him to have expertise, knowledge and the professionalism that ended up leasing a Scorpion. Jesse "Magic" Martinez was a outstanding salesman. I found him to have expertise, knowledge and the professionalism that makes him a 5.0 salesmen that stands out above average and excellent in which was the prime reason for my lease. In addition, the sales manager " Sal" also made my visit a enjoyable experience. Jim Marsh Kia is a top shelf dealer and rates a "atta boy". They will have my continued business. More
by dubie1816
Employees Worked With
May 13, 2022
My Kia Optima’s Hybrid system shut down on the freeway during rush hour. After “limping” into Jim Marsh Kia, where I purchased the vehicle, I left the keys in the after hours box and heard from no one unt during rush hour. After “limping” into Jim Marsh Kia, where I purchased the vehicle, I left the keys in the after hours box and heard from no one until I called 2 days later. The Receptionist couldn’t connect me because she was “too busy” and asked that I call back later. A week later, I got into contact with my Service Advisor, Todd Gerstenberger, who told me he tried to call me earlier…No missed calls. I was informed a Kia engineer was looking at my vehicle because there were no leads his Techs had on why the Hybrid system shut down. No communication until another week had passed when Todd told me my car’s system was reset and I could come pick it up, however, he informed me that he thought it was a temporary fix and the car would be back. When picking up my vehicle, I checked in with Todd, and informed me that my keys were with the Cashier. I asked if there was a charge and he responded by asking me “ did I tell you there was a charge?”…just what I want hear when I’m told to come pick up my kinda fixed car. After picking up my keys, I asked about the Warranty and he accused me of asking him to commit fraud, I’m putting his family at risk by expecting him to come out of pocket for $7-8K…bizarre!! I took the keys, sold the car to CarMax the next day, as I have no confidence that this won’t happen again…the Advisor essentially told me to expect another breakdown and that my battle is now with Corporate. It’s too bad, because I attempted to stay with a local dealer. My kids were students of Ms Marsh’s years ago, I’m a lifelong local, and I was treated like absolute crap by a Transplant…needless to say, no more Kia business, no more Jim Marsh business. More
by Johnsma1313
Employees Worked With
Todd Gerstenberger
