Jim Lupient INFINITI - Service Center

Getting my service done through Michael Le has been exceptional. He took my phone call about a problem I was having with my QX60 and thought it could be a certain problem. When I brought it in the next exceptional. He took my phone call about a problem I was having with my QX60 and thought it could be a certain problem. When I brought it in the next day he was correct. The service did my oil change and check up. They always do a good job and work in a good time. Michael has been dealing with my car since I got it new in 2017. He always has a smile on his face and has a caring personality. More

You gotta love when you go to a dealership and you get exactly what you went there for on top of that professional staff exactly what you went there for on top of that professional staff More

Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of tra Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall. More

I AM A COMBAT VET. WHEN I COME IN FOR SERVICE I ASK THAT YOU WIPE THE INSIDE OF THE FFONT WINDOW (CAN NOT DO..BAB SCHOLDERS..THANKS TO ARMY TOUR.) HE IS THE ONLY ONE WHEN I COME IN FOR SERVICE I ASK THAT YOU WIPE THE INSIDE OF THE FFONT WINDOW (CAN NOT DO..BAB SCHOLDERS..THANKS TO ARMY TOUR.) HE IS THE ONLY ONE TO DO IT. More

Good personalized service for repairs. Overall very good customer treatment. Only negative is labor rate to change an air filter is the the same as the most complex repair prcedure. Overall very good customer treatment. Only negative is labor rate to change an air filter is the the same as the most complex repair prcedure. More

Ross was very good to work with, straight forward. I very happy about the way it turned out I very happy about the way it turned out More

Dealership is very pleasant atmosphere. Great amenities such as coffee and other beverages, great cookies, Employees very friendly and attentive! Great amenities such as coffee and other beverages, great cookies, Employees very friendly and attentive! More

Where you have your Infiniti serviced really matters. Thank you to the pros in the Lupient Service Dept. I bought my brand new 2003 FX45 from Lupient Infiniti and have had it serviced at the dealership Thank you to the pros in the Lupient Service Dept. I bought my brand new 2003 FX45 from Lupient Infiniti and have had it serviced at the dealership ever since. The customer service I receive is outstanding. I get treated like royalty every time I drive in and the quality of service seems to get better every time. Moe and Michael go above and beyond the call to take good care of my car. The odometer is now at 526k miles and it still runs like new. I'm very pleased. Tim More

Service is great and is one of the reasons I bought another Infiniti because of the service received in the past from Moe and the service Team at Jim Lupient. Thanks Again! another Infiniti because of the service received in the past from Moe and the service Team at Jim Lupient. Thanks Again! More