Jim Lupient INFINITI

Infiniti just told me they would have covered an issue. Infiniti just told me they would have covered an issue that I am having (even though it was just barely out of warranty), had the Service department l Infiniti just told me they would have covered an issue that I am having (even though it was just barely out of warranty), had the Service department logged our interactions regarding an issue with the interior paint coverings peeling off. Even worse they said they still would cover it had Lupient Infiniti logged this issue. I guess it was more important for the service rep to try and get $1000+ in service and parts from me than try to work on behalf of the customer. Thanks for dropping the ball guys. More

Great Dealership, Just Not The Right Car. Ugh. This is a tough review to write. My wife and I were prepared to purchase a fully loaded Q50 from Sandy Lange. She's been great--extremely communi Ugh. This is a tough review to write. My wife and I were prepared to purchase a fully loaded Q50 from Sandy Lange. She's been great--extremely communicative, super friendly, super transparent, and willing to work with our unique situation. We felt quite welcomed each time we went to Lupient. I honestly can't say a single bad thing about the experience--with the exception of the GM over there, who reminded me of Shooter McGavin from Happy Gilmore. We got the sense that we weren't in the "fiscal situation" for a luxury car. At least, that was my impression. So, we put the 1,000 down on the car. And everything was set to go. However, because the dealership didn't carry a Q50 with all of the features we wanted, we opted to not do a test drive. Well, as the week passed, I decided to look at some other cars to be on the safe side. What I realized, is that we hadn't done a thorough test drive or walkthrough of the Q50. So we decided to go back to Lupient and try it. Sandy wasn't there that night but Morgan was great and handed us the keys and we were on our way. First thing we noticed is that the adaptive steering felt very disconnected from the car, despite trying it in every possible mode. This was really the issue. Greg honored his promise to refund us without a blink of an eye. We felt terrible--we really liked Sandy, but the Q50 seems to be a few steps away from being a truly refined vehicle. With that being said, if you're in the market for an Infiniti THIS is the place to go. Ask for Sandy or Greg. Avoid Shooter McGavin. More

Brake Job from xxxx I went in for a break job and a gas tank issue. On the break job, I was quoted approx. $300 to fix them. After the completed the job, the told me th I went in for a break job and a gas tank issue. On the break job, I was quoted approx. $300 to fix them. After the completed the job, the told me the break would cost double what they quoted me. To try and hide/disguise this total sales process breach (doing 2x the work and telling the customer after the fact), they told me they gave me a 10% discount. It took me hours on the phone, and a rude service tech, to explain to the whole service department that this is not how a customer should be treated. They eventually came to their senses and did not change me for more than what they quoted but believe me, it was not easy to explain what I believe to be how to provide simple customer service. More

no games Just purchased an '12 G37xS coupe from Jamie Larson at Lupient. I had been looking for months for the right color and equipment and after finding "the Just purchased an '12 G37xS coupe from Jamie Larson at Lupient. I had been looking for months for the right color and equipment and after finding "the one" I contacted Jamie via email. After talking to Jamie I knew I was in good hands! I indicated that I needed a 4.5 out of 5 stars on the condition of this car, and going over my concerns and additional photos he sent, he assured me there were going to be no surprises once I saw the car. Have I said I was driving over 400 miles to look at this car, for the first time? Jamie was totally low pressure and profession all the way. So I drive to MN and Jamie was spot on, no surprises and I bought the car. Kathy was able to secure very competitive financing and Jamie's delivery of the vehicle was so smooth and not rushed. He even called me in the car halfway home making sure everything was good (at 11pm). Jamie is a great salesman and now a friend. More

Horrible Follow Up after purchase has been made I purchased a brand new Q50 in January. My initial sales person was friendly and very helpful. I had my first encounter with the sales manager Greg I purchased a brand new Q50 in January. My initial sales person was friendly and very helpful. I had my first encounter with the sales manager Greg then. My wife was pushed to purchase the Lupient package which included free oil changes and cold weather floor mats (which we got with the car). We had to decline three times before they stopped asking. My wife got pregnant a few months later. I called and emailed Greg to see what my options of buying a bigger vehicle would be. After a week and a half of no response I sent another email to him stating I would never be a customer again and cced his boss. In the meantime I called the other Infiniti dealership in MN and got immediate results and purchased my new QX80 through them, they have been a much better dealership with less hassel. More

Sandy made the car buying experience fun and easy! I recently purchased a Q50 at Lupient Infiniti. I love the car of course and have been an Infiniti owner before so knew what to expect. However, Sandy I recently purchased a Q50 at Lupient Infiniti. I love the car of course and have been an Infiniti owner before so knew what to expect. However, Sandy made the car buying experience fun. She went through all the added gadgets and options in the Q50 effortlessly, and clearly laid out all the changes from the G to the Q. Her knowledge of the vehicle was better than I've seen at any other dealership. When I picked up the car she had me set up in the computer and ready to drive in no time! More

From the moment we walked in to the dealership we knew this was going to be a different experience. We have purchased a number of cars over the years and I would tell you that our experience was never as this was going to be a different experience. We have purchased a number of cars over the years and I would tell you that our experience was never as easy as the time we spent with Sandy at Jim Lupient Infiniti. Sandy greeted us and actually took the time to listen to what we were looking to find. She asked a number of thoughtful questions regarding use, size, features and never once pushed us towards a vehicle. Instead, she lead us to a selection of different models and proceeded to describe the pros and cons based on our answers to her questions. We were able to test drive the new Q50 and fell in love. At that point, Sandy was able to find the right color combination and even made the paper work (usually my least favorite part) easier than ever. We actually signed the documents, were able to go pick up our daughter and by the time we got back the car had been detailed and we were able to finalize with a few signatures. If you are in the market for a great vehicle and want a no pressure experience I would highly recommend heading to Lupient and asking for Sandy! More

I recently purchased a Infiniti G37 Convertible from Lupient Infiniti. The Lupient team is friendly, courteous and professional. The Sales Consultants are extremely knowledgeable about the product line. Lupient Infiniti. The Lupient team is friendly, courteous and professional. The Sales Consultants are extremely knowledgeable about the product line. The entire process, from the time I walked in to the showroom until I took delivery of my new car, was flawless!!! Most impressive is the manner in which the vehicle is delivered to the customer. The vehicle was parked in an exclusive delivery bay to ensure privacy during the delivery process while the Sales Consultant explains the features of the vehicle. This was the most pleasant vehicle purchase experience I have ever had!!! More

Sandy was the best! She went out of her way to get me into a used Infiniti after I totaled my Maxima in early November. She kept me updated on the entire process the whole time and was energetic and enth into a used Infiniti after I totaled my Maxima in early November. She kept me updated on the entire process the whole time and was energetic and enthusiastic that we could get a deal worked out. Sandy took the time to make sure that I was happy with my new car and even referred me to a vendor to get some additional work done on my car. I will remember buying a car from her and Jim Lupient for their friendly customer service, knowledge, and the quality of their work. I am a very satisfied customer! More

Mary's attention to detail and responsiveness was a breath of fresh air for us as she helped orchestrate the purchase of our new QX80 at Lupient. During the month previous to our visit to Lupient we breath of fresh air for us as she helped orchestrate the purchase of our new QX80 at Lupient. During the month previous to our visit to Lupient we had visited upwards of 8 dealerships looking for a new vehicle. During that experience we became fed up with sales folks ignoring our sated preferences in favor of trying to sell vehicles we did not want from existing inventory. Mary was by far the best sales person we met during our search for a new vehicle. We really appreciated her strong listening skills, forthright communication, and true interest in completing the best deal possible for us. Even after she had "made the deal" she was eager to follow up to provide quality service to make the overall experience of purchasing and owning the QX80 truly enjoyable. Really this is as it should be given the amount of money involved in this purchase. Thanks to Lupient and most of all thanks to Mary, a truly outstanding sales person. More