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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,154 Reviews

2,154 Reviews of Jim Hudson Lexus - Service Center

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May 10, 2025

It’s always a pleasure to schedule my vehicle for service through Mr Alston. He makes you feel right at home and he has excellent customer service. More

by godsproprtee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that Mr. Alston made your service experience at Jim Hudson Lexus of Columbia so welcoming and enjoyable! Thank you for sharing such positive feedback about his excellent customer service.

May 09, 2025

This dealership thoroughly checks your car and lets you know if there are any issues or upcoming maintenance issues to expect in the future. The prices for upcoming maintenance is given so you can prepare More

by LDi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ
May 12, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that you appreciate the thorough service and transparency provided by Jim Hudson Lexus of Columbia. Keeping your car in top condition is our priority, and we're glad we could assist with future maintenance planning!

May 08, 2025

Mr. Due always provide excellent customer service each visit and ensures I am thoroughly informed.. Thanks More

by Jbass29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that Due consistently provides you with excellent service at Jim Hudson Lexus of Columbia! Thank you for sharing your experience with us.

May 02, 2025

I appreciate the thorough inspection. The receptionists need better training for scheduling appointments. I was there for FOUR hours. A courtesy car was never offered to me. There were pl More

by Sandy Rinzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Jim Hudson Lexus responded

Sandy, thank you for your feedback. We're glad to hear the inspection was thorough at Jim Hudson Lexus of Columbia, but we're sorry about the scheduling and courtesy car issues. We'll address these concerns with our team to improve future experiences.

April 30, 2025

Since purchase of my Lexus in 2023, Jim Hudson Lexus has been a smooth and reliable dealership to go to for upkeep of my car. I’ve been completely satisfied every time I have been. More

by rachel.parker12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Jim Hudson Lexus responded

Rachel, we're delighted to hear that your experiences with Jim Hudson Lexus of Columbia have been smooth and satisfying since purchasing your car. Thank you for trusting us with the upkeep of your Lexus!

April 29, 2025

This dealer provides very nice, prompt, easy and professional service. They keep you informed the whole time. More

by shwilder1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Parnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Leslie
Apr 29, 2025 -

Jim Hudson Lexus responded

Thank you for sharing your experience! We're pleased to hear that our team at Jim Hudson Lexus of Columbia provided prompt and professional service. See you next time!

April 26, 2025

Service was fantastic. They always treat their clients with respect and care. I highly recommend them. More

by breeden1929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Jim Hudson Lexus responded

Thank you for the high recommendation! We're delighted to hear that our team at Jim Hudson Lexus of Columbia provided fantastic service and treated you with respect and care. We look forward to serving you again in the future!

April 23, 2025

Jim Hudson Lexus is a great dealershiip. I do trust them with my car and services. More

by Clgood59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Jim Hudson Lexus responded

Thanks so much. We look forward to your next visit to Jim Hudson Lexus of Columbia!

April 22, 2025

Jim Hudson Lexus’s service department is top notch. The customer service experience, transparency and responsiveness can’t be beat. Jared, the service advisor that helped me was attentive and thorough. More

by asimpsonmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly the scheduler.
Apr 22, 2025 -

Jim Hudson Lexus responded

We're delighted to hear that you had a fantastic experience with our service department at Jim Hudson Lexus of Columbia! It's great to know Jared provided attentive and thorough assistance, and we're glad you appreciated the car wash and vacuum. Thank you for your kind words!

April 22, 2025

Mr. Erik was very professionally explaining the details of service that was needed. The technician was also very professional in explaining his findings. Thank you James and Marie More

by James rere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Jim Hudson Lexus responded

James, thank you for sharing your positive experience with Mr. Erik and our team at Jim Hudson Lexus of Columbia! We're glad to hear everything was explained clearly and professionally. Safe travels!

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