Jim Hudson Lexus

Warranty airbag replacement From the time I drove up to drop our car off for it's appointment to have the airbag replaced under warranty until I dropped off the loaner car the ne From the time I drove up to drop our car off for it's appointment to have the airbag replaced under warranty until I dropped off the loaner car the next day, the service department lived up to what I expected of Lexus. There was a very nice Lexus RX350 waiting for me to "borrow" until our car was ready. Our car was ready when expected, but since we had also asked for a couple of small parts to be ordered for us and they wouldn't be available until the next day, I was told to keep the loaner for another day. Unfortunately, when I arrived the next afternoon, only 1 of the 2 parts could be found, so another order had to be placed. Yes, these things can and do happen. The staff was very apologetic and promptly ordered the part again and called me when it arrived. All of the staff was courteous and helpful. We look forward to working with Jim Hudson Lexus in the future. More

Friendly and helpful I appreciate Mr McDuffie professionalism and customer service for satisfaction. All the loaners were out but he arranged transportation to the shoppin I appreciate Mr McDuffie professionalism and customer service for satisfaction. All the loaners were out but he arranged transportation to the shopping plaza across the street to avoid dodging the traffic. More

Awesome Service Brandi is the best!!! She always takes care of us. I always recommend her to anyone that has a Lexus that need to be serviced. Brandi is the best!!! She always takes care of us. I always recommend her to anyone that has a Lexus that need to be serviced. More

Exceptional Honest, friendly and not pushy typical car sales at all. Facts are given and backed up with proof. So easy to work with and very accomodating. I highl Honest, friendly and not pushy typical car sales at all. Facts are given and backed up with proof. So easy to work with and very accomodating. I highly recommend this dealership and salesperson Mark Rossi who helped us to get the car my son wanted so very much. We will definitley be back to again to Jim Hudosn Lexus! More

Top Notch-Miles Above the Competition Have been a Customer of Jim Hudson Lexus since 2007...always the very best in customer service. Had to have a windshield recalibrated after a new ins Have been a Customer of Jim Hudson Lexus since 2007...always the very best in customer service. Had to have a windshield recalibrated after a new installation. It took longer than expected, but, was given a loaner vehicle and kept informed of the progress. Rusty gets 5 stars! More

Service Friendly and timely as always. Comfortable and quiet waiting area. Appreciate the service department working Saturdays to accomodate those of use th Friendly and timely as always. Comfortable and quiet waiting area. Appreciate the service department working Saturdays to accomodate those of use that live out of town and work Monday through Friday. More

very good Always very friendly & accommodating . We were ably to run some errands in Columbia while my car was being serviced. Very thorough in explaining the Always very friendly & accommodating . We were ably to run some errands in Columbia while my car was being serviced. Very thorough in explaining the service being performed. More

Great Job Brandi! Brandi was very helpful when servicing my car. Another lady helped me the next day as was very nice and helpful. Brandi always seem to anticipate you Brandi was very helpful when servicing my car. Another lady helped me the next day as was very nice and helpful. Brandi always seem to anticipate your needs before you have a chance to ask. She is wonderful. More

Quick attention at service bay Quick attention when we arrived in the service bay by Matt who handled everything from there and kept us informed of the progress of service. Quick attention when we arrived in the service bay by Matt who handled everything from there and kept us informed of the progress of service. More

The better one In Columbia over 43 years, We are four in the family, been buy at least 16 cars. this is my 2nd new Lexus this is the better dealer I found In Columbia over 43 years, We are four in the family, been buy at least 16 cars. this is my 2nd new Lexus this is the better dealer I found More