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Jim Hudson Lexus Augusta - Service Center

Augusta, GA

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3 Reviews

3 Reviews of Jim Hudson Lexus Augusta - Service Center

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September 08, 2023

Updated stars, all worked out today, Thank you. ..Too much to say in 15 words Horrible experience 2day. Will see what happens 2morrow to move up stars More

by Lucy
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Davis. Mickey(service manager)
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Sep 08, 2023 -

Lucy responded

Depends on 2morrow if i update stars. Not only do they believe i caused damage, but also has paid zero attention to the fact i have Prepaid luxury car maintenance up to 50k miles. Im 65 and never received a free car wash. I've always had to ask for it & pay for it. Ive paid for everything. You should also change wording on invoices from customer requested to customer agreed when we called. (when you call & say at 25k we do so&so, you want us to do that?) Go back and check all my services and see what ive been charged for that i shouldn't have been.

Sep 08, 2023 -

Jim Hudson Lexus Augusta responded

Lucy - I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Joseph Guillory - General Manager - 919-637-0817

Sep 08, 2023 -

Lucy responded

My husband reached out today and everything will be taken care of. I appreciate you responding. I will be updating my review. (I would like that free car wash at services tho) Thank you for responding.

Sep 08, 2023 -

Jim Hudson Lexus Augusta responded

Thank you for taking the time to update your review! We appreciate you giving us the chance to make things right for you. Have a great day!

July 01, 2016

Like No Other The staff goes out of there way to make sure your needs are done. From the sales staff to the service staff they know you by name and make your visit More

by collindawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickey Weathers,Scott Spivey
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November 19, 2014

The best car dealership I have ever worked with! I love this dealership. They bend over backwards to make sure that everything is done and done well! It is a pleasure to get to know all of the staf More

by bettymaytonpowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service dept
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