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1,605 Reviews of Jim Hudson Ford - Service Center
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January 28, 2014
I have a 2005 mustang GT that had an Idle problem. Took I have a 2005 mustang GT that had an Idle problem. Took it to dealer and was informed PCM and throttle body were bad. They said a new one was not av I have a 2005 mustang GT that had an Idle problem. Took it to dealer and was informed PCM and throttle body were bad. They said a new one was not available(PCM) and they would have the old one re-built. Waited over 2 wks for PCM. Installed PCM and Throttle body. The idle was better but the reverse lights came on and the cruise would not work. Never had that problem before. Took it back the same day. I was told the problem was a smart junction box (another $500.00) They changed the box but the problem with reverse lights and inoperative cruise was still there. Over a week went by and I called for status and was informed PCM was bad again. This is a PCM that had just been rebuilt by "Car Care" After almost 2 mos of down time they propose to send PCM back (again) for repairs. I really don't know who/what to believe. If the PCM was bad a second time then why the smart junction box? To say I am disapointed is an understatement. More
by Robert
Employees Worked With
Shane in service department
November 09, 2013
The customer service was great. My car was ready when promised, Shane was professional, courteous, and friendly. Customer service is important to me and unfortunately--not everyone gives it. This Deale promised, Shane was professional, courteous, and friendly. Customer service is important to me and unfortunately--not everyone gives it. This Dealership Did. thank you. Dawn Beard More
by dawnmarie9647
Employees Worked With
Shane
August 02, 2013
The service I is received was excellent. Shane, my technician was very pleasant, very helpful, and provided excellent customer service. It is important to me to receive good customer service and not technician was very pleasant, very helpful, and provided excellent customer service. It is important to me to receive good customer service and not all places provide it. I would recommend this service dept. to everyone. Thank you. Dawn More
by dawnmarie9647
Employees Worked With
Shane
May 08, 2012
Wife went to dealership to get service work while I was temporarily out-of-town. She knows nothing about cars & authorized the repair. Was charged a ridiculous labor charge on a very quick repair. Feel lik temporarily out-of-town. She knows nothing about cars & authorized the repair. Was charged a ridiculous labor charge on a very quick repair. Feel like they totally took advantage of her lack of knowledge. I own two Fords, live 3 miles away & will never return. More
by 18th hole
Employees Worked With
John
January 27, 2012
Took my used 2010 Ford Focus in for an oil changed, they found a minor oil leak anbd took care of it. Jason Crapps handled the paper work, keep me informed with what the mechanic was doing. The reason for t found a minor oil leak anbd took care of it. Jason Crapps handled the paper work, keep me informed with what the mechanic was doing. The reason for this rating is to recognise great service performed by Jason, the mechanic and Jim Hudsen Service Department by this satisfied custumer. thank you Jason. More
by TonyVI
Employees Worked With
Jason Crapps
