Jim Hudson Ford - Service Center

10,000 mile service was pleasant I had my first service of any kind for my 2017 Ford Escape, which I've had for about a year now. I wanted to do the 10K mile checkup at the dealership I had my first service of any kind for my 2017 Ford Escape, which I've had for about a year now. I wanted to do the 10K mile checkup at the dealership where I bought it to ensure there would be no warranty uncertainties later. I must admit I was not looking forward to it. Despite an excellent experience on the sales side (Kurt Matthews) almost a year ago, dealerships in general have a poor reputation for service, and that's what I was prepared for. Happily, this was a good experience. I had a 7:30 am appointment. They took my car quickly, and completed the work within the 90 minutes promised. Shane Sharpe checked me in, and patiently answered many questions I had about a variety of subjects. There was no rush to move on to the next customer, and talking with Shane was a pleasant way to start the day. I had a couple more questions when he retrieved me after the work was done, and again, he took the time needed to listen and answer. Of course I could be wrong, but Shane seemed knowledgeable about my car. So today I was pleasantly surprised. I love the car, and so far ... two thumbs up for Jim Hudson sales and service. Thanks! More

Fast, friendly, and professional Always a good experience when getting my Ford Edge serviced. The service department associates are friendly and professional. They perform the service Always a good experience when getting my Ford Edge serviced. The service department associates are friendly and professional. They perform the service quickly, too, so you don't waste your time. More

Huge mechanical issues GREAT experience. Service evaluated the car, ordered the parts, repaired issues!! Husband waited for repairs to be completed. He enjoyed the waitin GREAT experience. Service evaluated the car, ordered the parts, repaired issues!! Husband waited for repairs to be completed. He enjoyed the waiting area. WASHED & VACUUMED my car!! EXCELLENT! We will always use Jim Hudson Ford for our repairs. I appreciated the wash & vacuum!!! Hope this is part of the service experience all the time. Bridgette G More

I had to get an oil change on my mustang Friendly staff , I was able to get in, and out. Went to the shop area to talk to the mechanic, for questions that I had to ask. Friendly staff , I was able to get in, and out. Went to the shop area to talk to the mechanic, for questions that I had to ask. More

Service Bob is always a pleasure, thorough, and happy to help. Its a great feeling knowing my car is in his hands. Happy to call him my service guy! Bob is always a pleasure, thorough, and happy to help. Its a great feeling knowing my car is in his hands. Happy to call him my service guy! More

Service Excellence My Ford Focus was being repaired under the warranty due to an engineering issue with this particular year and make. I had to go through Ford's Custome My Ford Focus was being repaired under the warranty due to an engineering issue with this particular year and make. I had to go through Ford's Customer Care Center to arrange the original service appointment and I decided no to take it to the dealership where I bought the car due to a couple of visits there and that service department. I arranged to take it from Columbia to Lexington and deal with Jim Hudson instead. The first repair did not correct the issue, but I was informed by the Service Technician that it might not ahead of time. I set up a second appointment for repairs through the same technician and was treated extremely nice and was well informed of the process and the possible outcomes on both visits. As of this time, the car is driving much better and hopefully, this last visit fixed the problem. Chris Weaver was the Technician that I dealt with there and was very friendly and kept me well informed on the progress of the repairs both times, and told me what to expect from the time I drove it off the lot on the last visit. Beside Chris, the other people that I had to speak to or deal with were just as nice and helpful. I may have to drive a good bit further to get there, but I'll definitely want to bring my car back to this location for any and all repairs of my personal vehicles in the future. I'll also come here first should I decide much later down the line to trade this car for a newer model or to purchase another vehicle. I like dealing with Good people, and all the folks here Are Good People ! More

Fast service with a professional standard. I dropped my car off, was provided a free rental for the day, and was picking up my car the next afternoon. The work done on my vehicle was completed I dropped my car off, was provided a free rental for the day, and was picking up my car the next afternoon. The work done on my vehicle was completed at no cost due to the 100,000 mi. warranty added to the 2014 Ford Focus - though this was no haggle, no hassle. They completely understood and never once tried to finagle me into other services or unnessessary repairs, the entire was paid by Ford and completed with care by Jim Hudson. I'd gladly take my car back again. More

Car Service SurveyI I got prompt service and everything was explained. The service rep I dealt with was very professional and courteous. I've dealt with him before but I I got prompt service and everything was explained. The service rep I dealt with was very professional and courteous. I've dealt with him before but I can't remember his name. You can look up his name from my service record and date I went in. The lounge where we wait for our cars is very nice and the snacks were a nice touch. The only thing that I'm not happy with is that I take my car to the Jim Hudson service department faithfully for years and I can't understand why Jim Hudson does not generate discount coupons. I get discount coupons from other car service companies but not Jim Hudson. Why aren't we rewarded for our loyalty with the occasional coupon? I will not do another survey! I don't have Facebook and hate doing this with password and taking forever to verify this is me. You sent this to my address. More

Oct. experience The service is always good, but I think that the price was a bit high for the work that I had done. But everyone was very nice as always. The service is always good, but I think that the price was a bit high for the work that I had done. But everyone was very nice as always. More

only real problem was that the waiting room was too cold regular service --- oil change and tires rotated -- reviewed notifications received for recall notices and discussed when they could be done and how regular service --- oil change and tires rotated -- reviewed notifications received for recall notices and discussed when they could be done and how long it would take More