Jim Hudson Ford - Service Center

Making the Best of a Bad Situation The Jim Hudson Ford dealership in Lexington, SC, has done everything in its power to make the best of the terrible situation FOMOCO left their dealers The Jim Hudson Ford dealership in Lexington, SC, has done everything in its power to make the best of the terrible situation FOMOCO left their dealers stuck with when they released the 2012 Focus with the 6-speed dual clutch "automatic" transmission. Their mechanics and service reps have patiently worked through the protocol directed by those at FOMOCO HQ who never have to deal with disgusted customers making multiple trips for service to resolve an issue neither customer nor dealer should have had to deal with. It is a shame, too, because overall, the Focus has been a blast to drive...when the transmission was not shaking me out of my seat, making horrible noises, or making left turns a life-or death proposition while the tranny spun up and tried to decide whether or not to finally "catch" and pull me out of harms way. None of this is a reflection on the dealership or service department which have bent over backwards to maintain my loyalty. Jim Hudson and every other Ford dealer deserves better, Not to mention the cheap, plastic door latches which do what most plastic does when subjected to repeated blows: break. More

awesome service as always. I waited for my service of oil change tire rotation and recall they quickly got me in got back to me on items needed all service was done under the ti I waited for my service of oil change tire rotation and recall they quickly got me in got back to me on items needed all service was done under the time they quoted More

Great Service and Friendly, Helpful Staff As always, I had excellent customer service in the service department and helpful staff who are open and honest about the services I need. I have been As always, I had excellent customer service in the service department and helpful staff who are open and honest about the services I need. I have been to several Ford dealerships closer to my home and no one can compare to Jim Hudson's team. More

great service as always As usual, the service team at Jim Hudson did a great job in getting my service needs done in a timely manner with no issues. I can always count on th As usual, the service team at Jim Hudson did a great job in getting my service needs done in a timely manner with no issues. I can always count on them to do a good job for me. More

Car was fixed in a timely manner! I was happy that Bob had a loaner for me to us during this service time!! I was called and given updates throughout the repair time. I was happy that Bob had a loaner for me to us during this service time!! I was called and given updates throughout the repair time. More

So great that I brought a second car while at Jim Hudson For I was at Jim Hudson Ford for regular service service. They always take great care or my mustang and me. While walking around, I brought a new Ford Esc I was at Jim Hudson Ford for regular service service. They always take great care or my mustang and me. While walking around, I brought a new Ford Escape. I thought nothing would top my mustang. Now that my son is starting to drive, I wanted a comfortable car that had all the perks. My son has a mustang and I have a car that plays my ITunes that was a too good of a deal to turn down. Having the same great service man was a great selling point! More

Great Service Great service. Kept me up to speed on the process of troubleshooting my vehicle. Gave me an in depth report of what was wrong with my vehicle. Great service. Kept me up to speed on the process of troubleshooting my vehicle. Gave me an in depth report of what was wrong with my vehicle. More

Great Service Every part of the service experience was great. Ken Matthews was friendly and took time to explain the service to me and make recommendations. The wai Every part of the service experience was great. Ken Matthews was friendly and took time to explain the service to me and make recommendations. The waiting area was well stocked with coffee and water. More

Awesome Can always depend on Jim Hudson for fast, friendly, professional service. Easy to make an appointment. Never have to worry when I have a problem , big Can always depend on Jim Hudson for fast, friendly, professional service. Easy to make an appointment. Never have to worry when I have a problem , big or small. More

Service Thanks for fixing my car so that I can now be assured my car will be in good condition for the hot weather coming up Thanks for fixing my car so that I can now be assured my car will be in good condition for the hot weather coming up More