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Jim Hudson Ford

Lexington, SC

4.7
2,395 Reviews
We are the #1 volume Ford dealer in the Midlands -- and have proudly been serving local car shoppers since 1980. From family-hauling vehicles like the Explorer SUV and top-selling trucks like the F-150 pickup to other favorites such as the Escape, Focus, and Fusion, you can find every new Ford model here at Jim Hudson Ford. Shop our new Ford inventory in Lexington now to find your next vehicle at an affordable price! Jim Hudson Ford is a full-service Ford car dealership offering leasing for new Fords, new and used car financing, professional auto service, and authentic Ford parts and accessories. Our finance specialists are here, ready to help Columbia and SC Midlands area car buyers in getting a trouble-free auto loan. Our Service Department is staffed by Ford certified service technicians, while our Parts Department houses genuine Ford and Motorcraft auto parts for any Ford service job.
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1201 W Main St

Lexington, SC

29072

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Showing 2,395 reviews

August 02, 2024

Only one word, BOB is the MAN! My F150 Limited overheated contacted the dealer and was told it would be 3 weeks before someone could even look at my truck, I had to towed to Jim Hu More

by Vishnu Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Jim Hudson Ford responded

Thank you for your praise! We're glad Bob could assist you promptly.

August 01, 2024

The Sales Guy (Jim Agard) did the best he could with what was included. The sales manager (Ronnie Tyler) added upcharges for items that were installed in the factory (Wheel Liners, Spray-In Bedliners, and W More

by Tall-Scooby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ronnie Tyler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Agard
Aug 05, 2024 -

Jim Hudson Ford responded

Thank you for bringing this to our attention. We’re glad to hear that you’re happy with your new truck but disappointed to learn about your experience with the sales manager. To investigate the matter further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

Aug 10, 2024 -

Tall-Scooby responded

Jim reached out to me 2 times with Reviews and said your GMS (Ronnie Pack) would reach out to me. Never heard a word. It took a whole month of research and pointing it out to you all. I pointed this out to Ronnie Tyler at the time of the sale beforehand it was a standard item, but know no he wanted to sell me something installed in the factory. He even claimed that he saw the vendor spray it on, but the bill of sale from the vendor as proof. I did email both of you (Carri Watkins & Ronnie Pack). After the email 3 days later Ronnie Pack got in touch with me. He said I was right and I was charged for the bedliner. Said I would get a full refund. He said somehow it got pasted him. No one should have to go through this when they buy a new vehicle. Ronnie Tyler lied about the whole time to me about this. Also in their fine print, it says " New Vehicle Prices do not include sales tax/IMF Fee, tag & title fees, $599 closing fee, and $2,241 dealer installed accessories for cars or $3,229 dealer installed accessories for trucks. New vehicles are typically equipped with dealer-installed accessories. Customers are not required to purchase dealer-installed accessories as a condition of sale." Ronnie Tyler lied about that one too. You are required to buy this. Now yes I'm happy with my truck. Not happy with the lying I had to deal with.

August 01, 2024

Always a pleasant experience with the mobile service technician. On site service is always great with Chris as well. More

by vclement1182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

As always Bob handled everything perfectly. Work was done quickly, with quality and at a fair price. I am very pleased and highly recommend! More

by Thunderbolt47d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

I had called to make an appointment to have my CarPlay looked at. I brought my car in on Monday, July 8. I was told by Shawn it would be 4-5 days for it to be looked at. Okay, I was fine with that. Thursd More

by hooverscaboose
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 06, 2024 -

Jim Hudson Ford responded

We sincerely apologize for the inconvenience and frustration you experienced. We understand how disappointing it is not to have your car looked at in the expected timeframe. To investigate the matter further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

August 01, 2024

Chris Thompson did a real good job and made me feel confident about the repair. More

by IN-HOUSE-COMPUTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2024

As usual the Jim Hudson service department was responsive and thorough. They had my daughter on the road and safe for her long road trip ahead of schedule! Always ask for Shane, he’s the best! More

by kclampitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Aug 01, 2024 -

Jim Hudson Ford responded

Thank you for your kind words. We're glad to hear Shane was able to assist you. Safe travels to your daughter!

July 31, 2024

Great people to deal with pleasant and curtious they were mindful of my time as well More

by raythag55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremain Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Jim Hudson Ford responded

Thank you for your kind words. We value your time.

July 31, 2024

Took brand new truck in with only 300 miles for a vibration. I was told someone would call me Monday to arrange a courtesy truck while they inspected the truck. Never got a call and been waiting 3 da More

by scott.burrows67
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Jim Hudson Ford responded

We sincerely apologize for the delay and any inconvenience this has caused. It’s concerning to hear that you haven’t received the follow-up you were promised. We’re glad to know that the service representative who assisted you was helpful, but we’ll address this lapse in communication immediately. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

July 30, 2024

Everybody was very helpful and got me in and out in no time. Great experience More

by davidbarnes410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Jim Hudson Ford responded

Appreciate your positive feedback. Happy to hear about your swift service.

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