Stivers Chevrolet - Service Center

First Impression Is Poor I scheduled a repair for the driver side lock on my new Malibu. I arrived at 7:30 in the morning for what should have been a quick repair. I didn't I scheduled a repair for the driver side lock on my new Malibu. I arrived at 7:30 in the morning for what should have been a quick repair. I didn't leave until 3:15 (It's not policy to give out a loner vehicle unless the repair is because of a disabled vehicle). While in the waiting room, I got to hear countless guests complain about how long their repairs or oil changes were taking. I have two free oil changes, but will probably never use them. I can't afford to waste that much time. I don't know if I caught them on a bad day or what, but I intend to only use this place for warranty work. If nothing changes during that time, I'll think twice before buying a vehicle here. More

Service work AJ always cares about her customers & goes above & beyond every time. I have had a bad experience with th previous department manager so I hesitated AJ always cares about her customers & goes above & beyond every time. I have had a bad experience with th previous department manager so I hesitated bringing my vehicle back. Thanks AJ More

Go anywhere else for service Worst service Dept I have ever seen. We are talking about downright thieves and cheats. A written estimate and and then they do half the work sched Worst service Dept I have ever seen. We are talking about downright thieves and cheats. A written estimate and and then they do half the work scheduled and charge full quote. They will take advantage of those with little car knowledge. Don't know about sales dept but if they are anything like service department then get out of there fast they swindle you. More

January 5, 2005 Columbia, S.C. I took my 2002 January 5, 2005<br> Columbia, S.C.<br><br>I took my 2002 Avalanche with 58,000 miles in for service at Capitol Chevrolet. I told them I January 5, 2005<br> Columbia, S.C.<br><br>I took my 2002 Avalanche with 58,000 miles in for service at Capitol Chevrolet. I told them I was experiencing a humming noise in the drive shaft or rear end and to “check the universal joints and the rear end.”<br><br>On the first phone conversation, Jose, the service department person, told me the mechanic could not hear any noise and could not find anything wrong with the drive shaft or rear end. However, he said that he did find a transmission fluid leak so I gave them permission to fix the leak.<br><br>On the second phone conversation with Jose, he told me that they found a torque converter that was “over-heated” because of the “low fluid level” and in need of replacement. He asked me if I wanted them to overhaul the transmission for $1800 or just replace the bad part for $1200. I told them to replace the bad part.<br><br>On the third conversation with Jose, he said that my vehicle would be ready by 6:00 pm and that they happen to notice that the front universal joint was bad and was being replaced. I picked up my vehicle at the cost of $1366.63.<br><br>The universal joint was the problem all along. They lied about the leak and the torque converter probably would have lasted the life of the transmission. I know the transmission level was ok because I had checked it the previous month and there weren’t any spots on my concrete driveway. I have the universal joint they took off and anyone can see it was bad – the needle bearings were rusted and severely worn. He wouldn’t give me the torque converter. He said it had to be turned in.<br><br>This is a great example how car dealers will take you to the cleaners. They turned a $150 repair into a $1366.63 bill. I will be contacting General Motors about this dealership and I will NEVER set foot on their property again!!! You have been warned!!!<br><br>I guess I’m lucky they didn’t replace the engine!<br> More