Stivers Chevrolet - Service Center

Towing and Repair Our 2012 Cruze, which was bought from Stivers predecessor, warned my wife who was driving it at the time, to stop engine. I drove over picked her up a Our 2012 Cruze, which was bought from Stivers predecessor, warned my wife who was driving it at the time, to stop engine. I drove over picked her up and went to Stivers and talked to Vanessa and asked her to tow the car in. Within a half hour the truck was there and pulled it into the service area. She told us they would have someone check it out and give us an estimate. The next day she called and told us what they had found and what it would cost to make the repair. After authorizing the repair we had the car back in three work days. Impressive! My past experiences at this store have always been good I will continue to bring my two Chevrolets to them for any major service. More

Sad Awful Front passenger seat track was broken. dealership said they had to order seat and with labor it would cost over 1k. Found a place in west columbia, sa Front passenger seat track was broken. dealership said they had to order seat and with labor it would cost over 1k. Found a place in west columbia, same seat; track was welded $175. I was shocked my car was repaired at such a huge difference in price. The dealership is not for the customer, you hear it all the time. I am now a believer, go somewhere else! Fast! I will say the check in lady was sweet. More

i had and amazing experience with my customer serv. advisor. I gave this rating because of my service that was given to me by service advisor vanessa Matthews. my I did not experience any problems. I gave this rating because of my service that was given to me by service advisor vanessa Matthews. my I did not experience any problems. More

Major Disappointment & Poor Customer Service Made an appointment at 0730 to have my rear window assessed from not opening and closing on my 2011 Chevrolet Silverado. My Silverado only has 57,000 Made an appointment at 0730 to have my rear window assessed from not opening and closing on my 2011 Chevrolet Silverado. My Silverado only has 57,000 miles with a warranty expiration as of 2018. I was greeted by Vanessa Matthews who was really nice and cooperative during my visit. I explained to Vanessa that I just needed my rear window fixed and that was all. After waiting approximately 45-60 minutes, Vanessa brought me a customer detail report that listed parts and labor for a new regulator for my rear window and a diagnostic from the check engine light being on. MY CHECK ENGINE LIGHT WASN'T ON WHEN I BROUGHT MY TRUCK THERE AND DIDN'T COME ON UTNIL AFTER THEY PULLED MY TRUCK INTO THE SERVICE AREA. Needless to say, the customer detail report had a charge for $430.40 for the rear window and an additional $130.00 for diagnostic of the check engine light. Which was a total of $625.02. I informed Vanessa that my check engine light wasn't on when I brought my truck so what caused the light to populate. There was no answer. I informed her not to do anything else to my truck and that I decline any services from this point and to please bring my vehicle out of the service department. After my vehicle was brought out of service, I was approached by Randy Abbott (Service and Parts Director). I told Mr. Abbott that I was disappointed to hear that my CHECK ENGINE light was on and there had to be something that occurred from the time the service worker pulled my truck in the service area to now. I didn't come there to have any work done on my engine or have my truck inspected. I came to have my rear window fixed. Mr. Abbott says to me, "Your CHECK ENGINE light could've came on if you pulled into your garage at home". I told him that wasn't the case and it didn't populate until they took my truck into their service area. After that comment, I informed Mr. Abbott that I will be contacting the corporate office and I need his manager's contact information. I asked Mr. Abbott would he be willing to removed the CHECK ENGINE light and he told me "NO". I asked Mr. Abbott why did they conduct a multi-point inspection on my vehicle. He informed me that it was routine to perform that on all vehicles. I asked to see that in writing. He told me that he was done with me and that he will not show anything to me in writing and proceeded to walk away. As a member in the United States Army for 19+ plus years, I've never been treated with the amount of poor customer service and disrespect from a member of management. I was in uniform that day and remained as professional as I possibly could when talking with Mr. Abbott. I informed him that I felt he was being a bit of an A-- and that I would be taking this to corporate. This is just the beginning of my formal complaint on a member of management and I will be writing a formal complaint to GM corporate office for the poor customer service that was received along with the feeling that I was going to be over charged for service that was purposely caused from the service department. There wasn't any consideration or any attempt to resolve or please me as a customer during my visit. More

Great Service Vanessa and Nikki were great to work with and service was timely. I will definitely be back for future servicing. Thank you for a very nice experienc Vanessa and Nikki were great to work with and service was timely. I will definitely be back for future servicing. Thank you for a very nice experience. More

Lost for words It is sad when one teammate can make a GREAT place look bad. My first experience was AMAZING! From my call being received by Nikki and my services bei It is sad when one teammate can make a GREAT place look bad. My first experience was AMAZING! From my call being received by Nikki and my services being handled by Vanessa was off the charts.. I was briefed on the work that was performed and I was in and out under an hour for an oil service On February 1, 2019. The service was subpar to say the very least. Nikki was her usual FANTASTIC self (she represents the dealership well). I cannot say the same thing for Mr. Phillip Worsham. I waited for over 4 hours to be told that I needed a new key fob for an issue with the car not recognizing the keys. Phil never came to tell me what was going on with the troubleshooting. I had to go to him. Other employees walked by, gave me the greeting of the day, asked how things were going? I replied not well and they never once bothered to inquire what my issue was. Phil started giving me half answers on what was happening. After I asked for my car back and offered payment, Phil stated that I had a bad fob and that it would cost ~$200.00 to replace. I asked him for the remote that was bad based on his information. I walked outside and ALL functions of this “Bad” fob worked… The irony in all of this is that my key fob was not the issue but a weak car battery was causing the problem. This was not discovered at Strivers… This was discovered through a YouTube video marketed by Chevy. To Phil’s credit I was not charge. More

Much improved My previous experience months ago (just after transition from Capitol) was not very good. I got no written report of what was done and had to email to My previous experience months ago (just after transition from Capitol) was not very good. I got no written report of what was done and had to email to find out if the oil was changed). My recent experience was quite different. Things went smoothly and service department could not have been nicer. I have a Volt and learned while there that Stivers has the most qualified Volt mechanic in the area. I have to make a 60 mile drive to get there, but well worth it. More

Awesome Bobby the technician is amazing, Nikki and big Mike is the reason I still come to the dealership. Without these outstanding people i couldn't rate t Bobby the technician is amazing, Nikki and big Mike is the reason I still come to the dealership. Without these outstanding people i couldn't rate this high. More

Helpful staff! When I needed a quick estimate for repairs to my 1999 Corvette, the staff responded within the hour and I was able to make the decision to use Stivers When I needed a quick estimate for repairs to my 1999 Corvette, the staff responded within the hour and I was able to make the decision to use Stivers. The service was very good and the cost competitive. I could not ask for more. More

Could have been better When I arrived no one acknowledged me. When someone did ask if they could help me, I felt as if I was a bother to them. I had a sensor problem which When I arrived no one acknowledged me. When someone did ask if they could help me, I felt as if I was a bother to them. I had a sensor problem which was covered under warranty and I’d asked to have my oil changed and tires rotated. When I picked up my car, the oil change and tire rotation was not done. I was asked if I wanted them to do it then but I had to get back to work. I just feel that I should have received better customer service. More