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Stivers Chevrolet - Service Center

Columbia, SC

4.0
504 Reviews

504 Reviews of Stivers Chevrolet - Service Center

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February 08, 2024

Daniel is service/repair was fantastic. He totally took care of us. I couldn’t be more pleased. Thank you Daniel. More

by terrydfreeman1961
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel in service
Feb 09, 2024 -

Jim Hudson Chevrolet responded

Terry, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Daniel does for Jim Hudson Chevrolet and our customers. Hope to see you again soon! Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803.949.3850

December 29, 2023

I came for an oil change and multi-point inspection. During checkout I was advised that my coolant level was very low and was recommended a coolant flush. No one advised to go get some coolant to put in More

by Sunshine123
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hermelin, Zach Davis
Dec 30, 2023 -

Jim Hudson Chevrolet responded

Ms. Cauthen, Thank you for your time on the phone today. Once again, I would like to apologize that our technician made the mistake by not filling your vehicle back up with coolant. When they identified that your vehicle was leaking coolant, and you were not able to complete the repair that day, we should have topped off the coolant before you left. We have addressed this situation with our staff and we are implementing additional quality steps into the process so that we don't allow this to happen again. In the future please don't hesitate to reach out to me directly with any concerns and we appreciate your business. Sincerely, Travis Canady General Manager Jim Hudson Chevrolet 803-254-1431

September 06, 2023

Ben Brooks is always cheerful and friendly every time I drop off my vehicle for service. 5 stars. More

by yabadabadoo69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Silveira, Ben Brooks
Sep 08, 2023 -

Jim Hudson Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803.949.3850

August 27, 2023

Kenneth Moore was amazing and went out of his way to help me get my vehicle fixed, as it broke down on my way from Greenville to Myrtle Beach. He sent me updates on my phone, had the part sent over from anot More

by bcerreta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Moore
Aug 30, 2023 -

Jim Hudson Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Kenneth was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, we hope you and your friend had a great rest of your trip! Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803.949.3850

April 03, 2023

The staff greeting was professional also The waiting area is very spacious The free water and coffee is offered to you while you are waiting for your vehicle to be service. More

by Kingkat237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Brooks
Apr 05, 2023 -

Jim Hudson Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803.949.3850

March 29, 2023

They have had my car for over a week after promising it to me in 24 hours - they are great when you purchase a car- not so great when you need help witht hat SAME car. The service desk is rude and condesce More

by unhappy7280
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Mar 30, 2023 -

Jim Hudson Chevrolet responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me directly at your earliest convenience so we can resolve your concerns. Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803.949.3850

September 13, 2021

I always service my vehicle at Jim Hudson Chevy. They always do a great job and are very friendly. More

by Soonerman8229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hermelin
Sep 14, 2021 -

Jim Hudson Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803-622-6766

August 11, 2021

Smooth as silk. In and out. Did exactly what was asked. More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Davis
Aug 14, 2021 -

Jim Hudson Chevrolet responded

Nick, thank you for the feedback! We are happy to hear about your positive experience at Jim Hudson Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803-622-6766

June 17, 2021

I had my 2098 Avalanche serviced on Tuesday. I am absolutely satisfied with the service department. I stopped going there when it was Stivers. It is once again a top notch dealership. Service t More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Silveira, Ben Brooks
Jun 22, 2021 -

Jim Hudson Chevrolet responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Hermelin Service Director Jim Hudson Chevrolet 803-622-6766

May 14, 2021

I had the pleasure of getting my recall ECM fixed on my Chevrolet Malibu here last Saturday. When I walked in we were greeted promptly in the service department. We were spoke to by every employee that p More

by Tonyagordon983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brooks
May 19, 2021 -

Jim Hudson Chevrolet responded

Thank you for leaving us this great review, Tonya! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Hermelin 803-254-1431

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