Jim Hudson Chevrolet

The sales manager, Mr. Bowers, is the best. I shared concerns with him and he helped tremendously. He answered my questions and listened to concerns I had about the sales process of the car. I even cont concerns with him and he helped tremendously. He answered my questions and listened to concerns I had about the sales process of the car. I even contacted him early on a Saturday morning before he came in to work. He told me what time he would be arriving at work and was there when I arrived. He checked my car out to make sure I was good for the weekend. He has excellent customer service! More

I've had a terrible experience with the service department. Im not even going to talk about how hard it is to even speak to someone on the phone to make an appointment. I made an appointment for Fr department. Im not even going to talk about how hard it is to even speak to someone on the phone to make an appointment. I made an appointment for Friday 2/28 for an oil change and diagnostic for error codes on my car. When I dropped my car off, they said they were so overwhelmed with cars that they can't do a diagnostic. I'm thinking, " that's fine,I'll just schedule another appointment just for the diagnostic." They ask me to leave my car there, which doesnt even make since because Volt technicians don't even work on weekends. I make another appointment for Monday 3/2 at 830am. Monday comes and I drop my car off at 8am. 3 o'clock roles around and I havent heard anything. After calling, and being on hold for at least 30 mins, I'm told they havent even looked at my car. What in the world! Not only that, but they ask me to leave my car overnight and pay for a rental. No thank you! What's the point of even making an appointment? And if I do make an appointment, why not say, " we're backed up for a couple of days so you may not get your car back for a few days." Nothing. Now I must catch the shuttle again to Clemson Road to pick up a car that's been sitting for 9 hrs with no one even looking at it. I've wasted time and gas dealing with this dealership with absolutely nothing done to my car, even with a scheduled appointment. Not to mention how maddening being on a 30 min hold for the receptionist to come back and say, nothing had been touched. It took 30 mins to find out nothing. That's a sham. This whole experience is a shams and no consideration is made for people taking time out of their day to have their cars serviced. Then they have the nerve to tell me to rent a car. Seriously? Is the car rental place giving a kickback for all these people using their services because of massively delayed car repairs. At least other dealerships give complementary cars if they miscalculate an appointment or are under staffed, which the receptionist said they were. UGH! I'm not a vocal person and I always skip these survey things but this has been completely absurd. It was such a nice change when I called all of the other Chevy dealers in town and theres actually a person that picks up in a couple of rings. I apologize to those receptionist as I was still heated from my Stivers convo and a sorry ear from the phone being pressed for 35mins. I think I'll be using their services from now on. They actually have automotive and customer service. Stivers has shown neither. More

Not a great experience. My vehicle took 6 weeks to fix for warranty work. Blame was placed on GM strike. The strike ended over 2 months prior to arrival at the shop. Communication was not good and my vehi for warranty work. Blame was placed on GM strike. The strike ended over 2 months prior to arrival at the shop. Communication was not good and my vehicle still feels like it is not the same as it was before the issue. Will not purchase a vehicle from Stivers nor will I use the service department. They made me feel like they were too big to take care of a customer that didn’t buy from then. Even if I did buy from them I don’t feel like they would try to earn my business. More

The whole experience was awful! I have purchased a lot of cars but this by far has been the worse. 2.5 months later and I am still trying to get issues resolved. They are unprofessional and completely incomp cars but this by far has been the worse. 2.5 months later and I am still trying to get issues resolved. They are unprofessional and completely incompetent of processing a error free sale! DO NOT BUY HERE! More

Our experience with the Stivers Chevrolet service department was absolutely horrible. We had an 8am appointment for repairs scheduled on a Wednesday morning. The car was dropped off at that time. department was absolutely horrible. We had an 8am appointment for repairs scheduled on a Wednesday morning. The car was dropped off at that time. At 4pm, we had not gotten a call so my husband called the service department. He was told that they had not been able to look at our car that day, despite having an appointment, and that someone would call him the next day with an update. The following day, Thursday, no one had called by 4pm so my husband called the service department. He was told that the repairs needed would cost $1600 but that a part they had installed within the past year was under warranty so there would not be a charge for replacing that, bringing the quote down to $1400. My husband was also told that Stivers offers a military discount up to $100.00 on service. After considering this information, my husband requested that the repairs be done. Again, my husband was told that someone would call him the next day with an update. And again, no one had called my husband by 4pm the following day (Friday). He called after 4pm and was told that the car would not be finished that day. We called the service department on Saturday morning to find out if the work would be completed that day. I spoke with an operator and explained that I needed to speak with someone in the service department. The operator put me on hold while she transferred the call to the service department. After a few minutes, the operator came back on the line and said she would page the service department to let them know a call was waiting. We were on hold for 30 minutes before someone picked up and stated that the repairs still would not be finished that day. My husband expressed our dissatisfaction with the service thus far and was assured that someone would call him by midday on Monday with an update. We were not surprised at all when neither of us received a call on Monday. My husband called the service department at 3pm and spoke with manager Tom. Tom said the car would be finished within a couple of hours. My husband informed him that I would be by to pay the bill and pick up the keys. I arrived to the dealership that afternoon and spoke with Tom while my paperwork was being located. I gave details of our experience during this service visit, including the lack of communication and urgency to repair our vehicle timely and the overall poor customer service we received. Tom made some notes and said he would follow up on my concerns. The service associate returned with the invoice and informed me that the total was over $1700 (I cannot recall the actual amount because I was expecting less than $1400 since we had been quoted that and informed that a military discount would be applied). I advised the associate of the quote and told him this amount was not acceptable or authorized. The associate spoke with Tom and approached me within a few minutes, stating they “found mistakes” on our bill and would have to recalculate it. Once the “mistakes” were corrected, I was led back to the service area to pay. The associate told me that the new balance looked better and that the military discount would also be applied. As Tom passed by, the associate asked him to help apply the military discount. Tom stated “I’ve already discounted the labor. I can’t do anything else.” So, I paid the $1496.03 although the military discount we were promised was not honored. After leaving and reviewing the invoice with my husband, we also discovered that we were charged for the part under warranty. This was our fourth or fifth visit to Stivers Chevrolet for service. We opted to use Stivers because it is located near our home but we will gladly drive to Lexington for future service on our two Chevrolet vehicles. Our experience during this visit was beyond unacceptable. And when we are ready to purchase our next Chevrolet, we won’t even consider purchasing from Stivers. Your service department doesn’t even deserve one star. More

Your dealership is where I've been getting my car serviced since I purchased it but that may change after this last experience. I had an appointment for 10 AM on Tuesday so I dropped car off at 8:30 serviced since I purchased it but that may change after this last experience. I had an appointment for 10 AM on Tuesday so I dropped car off at 8:30 AM hoping that would expedite things a little. I waited all day for someone to call me and let me know that my car was ready but no one ever called. So, between 4 PM and 4:30 I called a couple of times and left a message but no one ever called me back. At 4:30 PM. I got my colleague to take me to the dealership to pick up my car but when I arrived I was informed that the computer system and phones were down so no work was being done. Which I understand but they could have contacted the customers using the service manager's cell phone or a company cell phone. They have our contact information on the paperwork that we sign when we drop off our vehicles. But anyways the service writers that were there informed me that everything should be fixed soon and that me car will be serviced the next day. On Wednesday it was the same situation, I waited all day for a call but no one ever called so around 3:30 PM I decided to give the service department a call to see if my car was ready but no one answered so I left a message. I waited until approximately 4:15 PM for the return call but no one ever called so I tried to call again and again no one answered. At 4:30 PM I got my colleague to take me to the dealership to find out what was going on but when I arrived no one could find my paperwork. They had to search roughly 15-20 to find the paperwork, only to find out that no work of any kind has been done to my car. They stated that their was only one guy certified to service my vehicle and he was working on a big job at the moment but if I leave my car there for a third day the technician may be able to finish his current job and take a look at my car. At this time I just asked them for my car back so I could get it serviced elsewhere because that was two days in a row that nothing was done and nothing was being communicated. I may have been willing to leave my car there a third day of someone would have just informed me of the situation. So, when I left your dealership on Wednesday evening I called Love Chevrolet and made an appointment for Thursday at 9 AM. When I arrived at their dealership they were able to take my car back (at the time that I had the appointment set), service it, and return it to me within two hours. I think they did a great job of keeping their set appointment time and communicating what was being done while my car was being serviced. I don't prefer to go out of the way to have my car serviced but if it means better communication and service I will in the future. More

Great Management and attention to detail!!! If things are not they way you want, they will do their best to accommodate and also get you the best deal they can. are not they way you want, they will do their best to accommodate and also get you the best deal they can. More

Couldn't have asked for a better experience. From the time I walked in the door until the moment I drove away. They made it fun. time I walked in the door until the moment I drove away. They made it fun. More

Mr. Victor, was very helpful and would recommend him to anyone because is customer service was fantastic. I also referred Mysisterfriend and my sister and my brother all of them purchase cars from him. Kee anyone because is customer service was fantastic. I also referred Mysisterfriend and my sister and my brother all of them purchase cars from him. Keep of the go work. I love my two car I purchase from him also. More

I was very pleased with salesman Ricky Ward, only problem was my new truck had a scratch never fixed after Ricky tried to have it done !! That was a problem for me ! was my new truck had a scratch never fixed after Ricky tried to have it done !! That was a problem for me ! More