Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

The diesel techs here are knowledgeable and can handle the ecodiesel issues. My only issue is Stellantis parts inventory lack thereof. This dealership is affected but it is beyond their control. Brooklyn the ecodiesel issues. My only issue is Stellantis parts inventory lack thereof. This dealership is affected but it is beyond their control. Brooklyn the Service Writer goes out of her way to make each customer feel like they are her only concern. If you ask a question she will dig until she finds an answer. More

I’ve been servicing my car here for a couple of years now. I’ve always had good experiences but today was above and beyond! I had 2 different issues I needed help with and Brooklyn and Kraig both helped now. I’ve always had good experiences but today was above and beyond! I had 2 different issues I needed help with and Brooklyn and Kraig both helped get things figured out. They were kind, and very knowledgeable and did a wonderful job explaining everything to me. They were able to get everything taken care of in 1 day and even saved me some money. I always know that I’m going to be taken care of when I bring my car in, but today I felt like I was treated like a VIP. I’ll be bringing my car here for ever and I truly recommend them to anyone who needs good and honest service. More

Issue started with an extended warranty that was purchased through Glover when I purchased the truck. The warranty company dragged their feet on approving the repair since the work required to comp purchased through Glover when I purchased the truck. The warranty company dragged their feet on approving the repair since the work required to complete the repair correctly was quite extensive. Then it came time for the repair. Once approval was obtained parts were ordered and it was off to the slug races. Almost 2 weeks went by before the parts arrived and it took another week to finish the repair. Knowing that the part is arriving on Thursday they could get the car into the shop and start pulling it apart and be ready to go as soon as the part arrived. Did this happen? Nope!!! Now on to the reason for the 1 star review. I dropped my truck off to an exhaust manifold leak. Glover techs stated that the heads would have to come off to complete the repair correctly. The thing is that the truck arrived on April 1st went straight to the yard and was not touched until they were ready to repair it. The Cylinder head was never removed and they kept my truck for almost a month. They can try to claim that they pulled the head but my torque marks tell a different story! What they did not know was that I have a dash cam installed. When I dropped my truck off they did not take it into any of the service bays. They did not pop the hood, put it on a lift or anything else. They took it from the drop off area to sit in the yard from 04/01/2024 until 04/23/2024. During that time they could have ordered the parts since I told that that no matter what I would be completing the repairs. Instead due to them not having any concerns for anyone else's time or what is going in their life I missed my Aunt's funeral. They gave me the option to come pick up my truck, but with a serious exhaust manifold leak that was a dangerous option. More

Brooklyn is the BOMB! Incredibly nice, knows the products and is SUPER HELPFUL! TECHS, TRAVIS, THE WHOLE GREW GET 4**** STARS. Need help with service? Ask for Brooklyn! Incredibly nice, knows the products and is SUPER HELPFUL! TECHS, TRAVIS, THE WHOLE GREW GET 4**** STARS. Need help with service? Ask for Brooklyn! Roses are Red ! Brooklyn's the Best If you need Car/Truck/SUV SERVICE ... GLOVER'S & BROOKLYN BETTER THAN ALL the REST! More