Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

Craig worked me in as a walking snd hot it done in a timely manner. Great service crew and department. timely manner. Great service crew and department. More

My vehicle was purchased in 2016 at Jim Glover on the River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I r River, and I was encouraged to utilize the "Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I received an alert that an oil change was due while en route to Louisiana. I contacted Jim Glover and was advised that service must be performed exclusively at Jim Glover to maintain warranty eligibility and was asked to bring the vehicle in upon return. I did as asked and was told the warranty was still effective, also with the service receipt indicating a charge for the EFL program My commitment to servicing my vehicle exclusively at Jim Glover is further documented through subsequent appointments. Moving forward, on 08/05/2022 I was in need of what I felt was an air conditioning/heating check, but Jim Glover had no timely availabilities for service, thus the service was completed elsewhere, at which time the water pump was replaced and the oil/filter was replaced. I spoke with personnel at Jim Glover and relayed the details of that service. On 11/04/2022 I received my scheduled service with Jim Glover, again indicating the EFL program charge. Subsequent services, all within program parameters were completed, again all with the EFL charge, moving forward to my most recent service receipt dated 11/22/2024 again indicating the warranty still active, with the additional charge for Engines for Life – BG – MOA on the receipt. On 01/13/2025 I reported an issue with my vehicle, including a "check engine" light and an unusual noise under the hood. I was instructed to come in immediately, which I did, and after the mechanics checked my vehicle, I was informed that diagnostics showed no identifiable issues, and the "check engine" light was reset. I specifically inquired about the oil and fluid levels, to which I was reassured that all levels were normal. I was NOT advised to leave the vehicle for further inspection but was told if it happened again, to bring it back. The following morning,, about 5 miles later, smoke appeared from under the hood. I immediately stopped the vehicle and contacted the service department. Per their recommendation, I arranged for the vehicle to be towed to Jim Glover for diagnosis. After three weeks without access to a loaner vehicle, I was informed that the #6 rod had broken, causing a hole in the engine block, which resulted in the oil leak and subsequent smoke. A claim was placed by Jim Glover to BG Engines for Life, and was denied. I was informed that Jim Glover does not control BG’s claim decisions. However, I would assume Jim Glover does support the program since they so actively encourage this at the time of vehicle purchases. Jim Glover did tell me that they convinced EFL to "contribute" $2000 for repair that could only be done at Jim Glover, and Jim Glover offered an employee discount to their estimate, leaving me with $5,894.93, a result I find unacceptable due to the history and documentation listed above. I was led to believe my warranty was active throughout all of those years, and asked Jim Glover for a complete resolution, however they would not budge. I eventually took my vehicle elsewhere and paid out of pocket. I spent over $1200 in rental car fees while awaiting responses/horrible communication, tow charges, and eventually paid $3823.39 for a refurbished engine. I have asked only for reimbursement of that repair, given the fact that I continued to pay for that warranty service and the fact that my engine blew mere hours after I was told no issue was found upon inspection. More

Awesome dealership and awesome service. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. And the Customs guy Mike was the most knowledgeable and helpful one I’ve dealt with. Kraig was absolutely fantastic. Highly recommend. More

Went in for service and Brooklynn went above and beyond for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. for us and was very friendly. She checked us in and listened to our concerns, answered our questions and got everything relayed to the mechanics. More

I have never purchased a vehicle but I have used their dealership for service. I can prove they tried to get me to make unnecessary repairs. I took a truck in for a defective Tow/Haul switch. After they dealership for service. I can prove they tried to get me to make unnecessary repairs. I took a truck in for a defective Tow/Haul switch. After they diagnosed the problem, I was told the Transmission was “Burnt”. This seemed odd, I had no issues, transmission seemed fine. Foolishly I oked the repair. Later they called again and said the front end was loose, did I want to have it fixed. The front end was replaced not long ago so I know this was not true. When I mentioned this they said they would xx. I was then told it was fine and they made a mistake. Later I get another call and now the breaks need replaced. When I picked up my truck with the new transmission the Tow/Haul light still blinks on and off. Just like it did, it’s why I took it in. I contacted them to question this, now they say the switch may be bad. I already told them that, so I’m out a lot of money and my truck is identical to how it was when I dropped it off. I picked up the truck on 1-18-25. When I complained they assured me everything was legit, on 2-12-25 they sent me pics of the burnt clutches. I asked them for a time/date stamp on the pic. They stalled and sent me to talk to a diff person. The pic of the burnt clutches was taken on 2-12-25. Almost a month later, they want me to believe they kept burnt clutches from a 18 year old truck separated from other junk for a month? Highly unlikely, I know the service writer makes money, a % off the total amount billed. I know after the original diagnosis I was contacted 2 more times and they attempted to upsale me. I know the front end was claim was xx. Now I asked the person I’m talking too if they get paid a % on the total billed and now I can’t get anyone to talk to me. Last I heard they want me to bring it back so they can diagnose and fix the tow/Haul switch. The reason I took it in in the first place. IMO this is shady at best, I informed them I would be writing reviews but I will be honest, I’m not mad, I’ve been a customer for 6 years and I’ve had almost $15 in maintenance and repairs on our 2 Dodge 3500 Diesel trucks. I’ve never said a word or complained about anything. I would not trust the service department at the Owasso JGD dealership. At least get a 2nd opinion. Odds are it will save you some money. More

Kraig is always helpful, friendly and knowledgeable about the process. Honest about what needs to be fixed immediately. Trustworthy the process. Honest about what needs to be fixed immediately. Trustworthy More

Very customer friendly. Service department is excellent. Trust that they will take care of your needs. Service department is excellent. Trust that they will take care of your needs. More

Very good experience always friend and work is usually done before expected. Would recommend them to anyone. done before expected. Would recommend them to anyone. More